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I’ve had a 2 hour waste of time with BA chat and on phone, I’ve booked return flights this morning after booking outbound last week with 241 voucher. Trying to get the return added to my out going flight and my avois returned seems beyond the wit of first 40 mins on chat all they wanted to do was cancel my flights, 2nd CS rep on phone 52 mins of holding on for her to tell me to cancel my avois flights and rebook with cash WTF. With that my patience has gone, don’t know if they are not being trained in 241 or what but it’s ridiculous.
So is there a email address I can try 3rd time lucky I might get some who knows what they are doing? All this for 17750 avois but it’s the principle.Are you speaking to the Executive Club line?
You could send a twitter DM. They can’t add the flights together this way – you’re asking for half of your Avios back
BA hasn’t merged bookings for a few years now, whatever happens you’ll be left with 2 PNR’s though this doesn’t need to be a problem. Either HUACA and make it very clear that you just want the 50% avios back on the inbound flight (most phone agents know about this), or as per @SamG send a message on Twitter and they will eventually sort it out for you – prepare to wait for several days between responses but it’s better for your blood pressure than 2 hours on the phone!
I don’t do Twitter, I know they don’t merge bookings. I’ve sent a complaint enough time wasted.Anna I made it very clear even worked out the amount of avois I’m due back they both were completely hopeless. It’s never been a problem before not my first rodeo doing this so to speak, but my patience and indeed my blood pressure has had enough.
Got through to bronze line in 12 minutes don’t press any choices and you will get a human then another 40 mins messing about waiting on agent who clearly had no idea. That was after trying on chat for 40 mins with another badly trained agent. It’s so frustrating.
I don’t do Twitter, I know they don’t merge bookings. I’ve sent a complaint enough time wasted.Anna I made it very clear even worked out the amount of avois I’m due back they both were completely hopeless. It’s never been a problem before not my first rodeo doing this so to speak, but my patience and indeed my blood pressure has had enough.
Got through to bronze line in 12 minutes don’t press any choices and you will get a human then another 40 mins messing about waiting on agent who clearly had no idea. That was after trying on chat for 40 mins with another badly trained agent. It’s so frustrating.
in my experience, anyone responding to social media or online chat are usually buffoons – and the whole process in lengthy, wastes too much time, you dont get the result you need, and end up stressed and frustrated. Just get on the phone from the start, despite the wait, more often than not the person is not a buffoon.
I don’t do Twitter, I know they don’t merge bookings. I’ve sent a complaint enough time wasted.Anna I made it very clear even worked out the amount of avois I’m due back they both were completely hopeless. It’s never been a problem before not my first rodeo doing this so to speak, but my patience and indeed my blood pressure has had enough.
Got through to bronze line in 12 minutes don’t press any choices and you will get a human then another 40 mins messing about waiting on agent who clearly had no idea. That was after trying on chat for 40 mins with another badly trained agent. It’s so frustrating.
in my experience, anyone responding to social media or online chat are usually buffoons – and the whole process in lengthy, wastes too much time, you dont get the result you need, and end up stressed and frustrated. Just get on the phone from the start, despite the wait, more often than not the person is not a buffoon.
Normally I would agree with you but todays phone
Agent was just as bad as online one.I’ve had the 50% avios returned via Twitter on my last 3 x 241 (re)bookings with minimal fuss, they are definitely not buffoons. They can do anything which doesn’t involve dealing with payment (e.g. rebooking your cancelled flight if it can’t be done online). I don’t do Twitter either, but I make an exception with BA as it’s better than the phone option IME.
But if you know they don’t merge bookings, why is your post entitled “BA phone staff not merging two 2-4-1 bookings”?!
But if you know they don’t merge bookings, why is your post entitled “BA phone staff not merging two 2-4-1 bookings”?!
Actually Anna that wasn’t my heading my heading was
“ BA email?” So maybe ask Rob/ Rhys why they changed it?How would anyone know that they’d changed it? Whatever the reason was, it’s made it rather confusing as it suggests that the thrust of your post is about BA not merging the bookings. So naturally that’s what people will respond to, though I probably won’t bother next time.
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