BA flight (via MyTrip )cancellation

[lxxxYANGxxxl]

Hi, I am hoping someone can advise me on my awkward situation please.

I booked a flight from OSLO 16:55 to LONDON HEATHROW 18:15 , 06 Jul 2022, BA 0767 and received an email from BA that it’s been cancelled.

The link from email didn’t lead me to anything useful:
“We are sorry that a flight in your booking has been cancelled, pleasecall usif you wish to make any changes.”

I rang BA customer service and they refer me to the travel agent – MyTrip as I made the booking via them.

I emailed MyTrip and they suggest to an earlier flight which I couldn’t make it.

I rang the customer service and ask if I can rebook the next available flight and was followed up with the filleting email, asking me to pay £30 fee upfront before they help.

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Re: Ref : LJL6IC – Flight Change- reply needed [eTrackNr:54776141]

Thank you for contacting us.

We understand that you are not satisfied with the alternative flight provided by the airline.

We apologize for the inconvenience this may have caused. We are happy to offer you an alternative solution, either by booking another flight or by requesting a refund from the airline.

Please reply to this email within at least 5 days from receiving our communication or 5 days before departure of the flight (whichever option comes first) to ensure your ticket is not labeled as a no-show from the airline, which might affect your refund possibilities.

At this time, we can provide the following options:

Rebook your flight(s)

We can provide information on alternative flights and help you book the one that best suits your needs.

Please note that you will be charged for any difference in price, in addition to our Assisted Handling Fee of 30 GBP.

To select this option, please click the payment link here https://uk.mytrip.com/rf/payment-link?c=f7d4904be1f44b439db925021f0068c7&customerLanguage=en and follow the instructions provided.

Once this is completed, we will be notified automatically and will proceed with your request.

Please be advised that the Assisted Handling Fee payment links expire after some time. If the link provided is not working, please contact us directly to receive a new one.

Alternative flight details:

airline logo

Thu, 7 Jul – British Airways 763 – 2h 30m

Departing: Oslo Gardermoen Airport (OSL) at 11:35
Arriving: London Heathrow Airport (LHR) at 13:05

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Assisted Handling Fee: 30 GBP/ booking

Refund of the canceled flight(s)

We can apply for a refund directly to the airline on your behalf. If the airline approves the refund request, we will return the funds to your original payment method, less our Assisted Handling Fee of 30 GBP.

For more information about our fees and your consumer rights under Regulation (EC) no. 261/2004, please see our Terms and Conditions and our FAQ.

Please note that add-on services and our fees may not be refundable.

Let us know if you want our assistance by replying to this email.

The airlines change their rules and policies constantly, and some airlines have suspended their operations.

For more detailed information about your flight options, please visit the airline’s website.

If your preferred choice is no longer offered by the airline once we receive your payment, we will contact you before proceeding.

Mytrip is an intermediary of flight tickets: we are not in a position to confirm any refund or processing time. We will contact you as soon as we have information from the airline regarding your request, and we will do all we can to handle your case as soon as possible.

Kind regards,
Shaheen V, Customer Service
MyTrip
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Given that the assistance fee is as much as what I paid for the cancelled flight, I am not sure if it is worthy. First it doesn’t guarantee me a satisfying solution, and I will need to pay for the difference in price if I can rebook to the next flight. I wonder if I should just bite the bullet, waste that ticket, and buy a new ticket instead?

[NorthernLass]

You are entitled to a replacement flight at no extra cost, because of the cancellation by BA. See the various threads on here explaining EC/UK261 regulations on this. It’s slightly complicated as you have booked via a 3rd party travel agent (generally not recommended on here) so you are dependent on them to re-arrange the trip and possibly also bound by any fees they impose in the Ts and Cs of your booking (which you might want to check before agreeing to anything). If a new flight is going to be much more expensive than you paid originally you might want to go with the re-routing option and pay the £30 if that’s what you agreed to at the time of booking.