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Please, please, just ask BA to fix it and they will.
If only someone had said that earli…. Oh, wait! 😂 These things always take time, and sometimes you have to jump through more hoops than should be necessary. You have to give companies enough time to work through their own processes and systems, before escalating. I think that’s what some people on this thread have been trying to say.
I think what’s most important is that you are clear what you are asking for and why. The OP asking for both a refund of new flights AND denied boarding/refund for original flights (never going to fly) probably didn’t help route the request to the right place.
Be reasonable, kind and patient. The Universe will respond!
Today on the BBC; I was on a flight – but British Airways told me I wasn’t https://www.bbc.com/news/articles/cp3q5kqj80vo
This was just mentioned on that chat thread, weird that it’s the same route and airline!
This story reminded me of this thread, maybe slightly different issues but there are a lot of similarities.
I was on a flight – but British Airways told me I wasn’t https://www.bbc.com/news/articles/cp3q5kqj80vo
This was just mentioned on that chat thread, weird that it’s the same route and airline!
Yes but hardly news… Presumably the check-in agent selected the wrong passenger manually and the rest followed through. Hardly a security risk. Out of all the passengers that fly worldwide each day, it would be a miracle if there weren’t a few errors.
Obv the headline should have been “They got my name wrong and I got a free upgrade!”
This story reminded me of this thread, maybe slightly different issues but there are a lot of similarities.
I was on a flight – but British Airways told me I wasn’t https://www.bbc.com/news/articles/cp3q5kqj80vo
I spotted this too, seems it was the most read article on BBC News. Weird that it’s the same route and airline.
Anyway, I’ve now booked another trip (not the same destination) all fully paid for by the compensation for this f*ck up by BA/Iberia. Fingers crossed it goes smoothly and I think it compensates for the horrible day spent in utter shock in Madrid (whilst I was also ill) trying to figure out how to resolve this after they insisted I didn’t board.
Obv the headline should have been “They got my name wrong and I got a free upgrade!”
Or maybe “I can’t read my own name and it’s BA’s fault”
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