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Has anyone got any ideas how to resolve a booking.com compensation claim? Original booking.com reservation was cancelled without advising me and against the conditions. They offered in writing to pay up to USD788 in additional costs as I had to find alternatives at short notice (the policy is that the cancelling party have to offer equivalent or better accommodation and pay the difference, not sure why a limit of USD788 was quoted). I eventually found via airbnb and booking.com accepted it as long as I provided an invoice. However the accommodation invoice is in USD to airbnb. airbnb invoiced me in GBP. Booking.com insist that I ask my bank to show the USD amounts on the GBP statement even though I was billed and paid in GBP. The amount in question is GBP 400 or USD 500 approx.
I have tried to get Booking.com to accept airbnb receipts, airbnb invoice for fees, the accommodation kindly provided me with an invoice for what they billed airbnb, and i have given credit card statements to booking.com for my GBP credit card. I have offered fx rates that match the various elements but they are still not happy. Booking.com service desk and accounts dept (I cannot speak to anyone more senior) seriously asked me if I could get my credit card statement reprinted in USD equivalents (sounded like asking if I could produce a fraudulent edited statement). Honestly I don’t know what to do here. Is there any other route like CEDR or Resolver that I could use?
See todays forums. How about dedicated booking.com and hotels.com pages
Got scammed via this bunch for an apartment in Miami. All went through the platform, stripe payment in advance all done through the platform but it felt wrong somehow as I got no payment confirmation. Couple of months later I sent a message to the apartment management via b.com asking if there would be a kettle in the kitchen. Booking was immediately cancelled by the fake management company, no refund, no further reply from apartment manager.
Asked CS to refund as per b.com protection policy. 1st was denied because currency didn’t match on the CC statement which it did, same time, same date, same value as the screenshot of the strip transcatiom. Then denied because the (fake) management company was in the statement line, not the name of the apartment.
b.com CS then basically told me to forge a CC statement showing the property name or do a chargeback as my only two options.
Sent all the info to Barclaycard inc the messages from b.com CS, and they refunded with 10 days under S75 protection.
Got about 85% back from what I had hoped for. The uk head of customer service (see other thread) didn’t respond to me but he forwarded it to the lackeys and they calculated a payment using dates and rates that left me a little shortchanged but better than nothing. Frankly as booking.com will collect this from the defaulting owner they should have better looked after their customer and not their supplier.
Time to move on…
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