British Airways have closed their sales line

[achoogirl]

Things must be bad to stop taking sales calls. However I’m trying to Package up a holiday using a combination of avios redemption to upgrade. I can’t do this online so what to do?

[MattB]

just keep calling until you can get through.

[achoogirl]

MattB wrote:

just keep calling until you can get through.

g

They’ve closed the lines for Exec Club and also sales for a few weeks!

[NorthernLass]

You can book the holiday first then call to upgrade, though obviously that’s not going to help with avios availability! Is it somewhere where’s there’s likely to be plenty of seats in your upgraded cabin?

[NorthernLass]

Also, what message are you getting from exec club? Are they sending all the staff to airports to deal with the chaos?!

[achoogirl]

NorthernLass wrote:

Also, what message are you getting from exec club? Are they sending all the staff to airports to deal with the chaos?!

. Looks that way. I’m just staggered at the lack of joined up thinking across the brand. They are running a promotion and can’t fulfil basic queries on the phone.

I’m off to New York so fingers crossed I’ll be able to upgrade

[NorthernLass]

That’s the most likely destination to find CW award seats on 🤞. Wonder if Rob’s going to do an article on the phone situation? This is really bad news for anyone who’s still got a FTV and wants to redeem it soon!

[ChrisC]

I think you may have understood the phone message / difficulty on getting through / being cut off.

If BA had really closed the lines full stop then merry hell would have errupted on flyer talk but there is nothing there on this issue.

[achoogirl]

ChrisC wrote:

I think you may have understood the phone message / difficulty on getting through / being cut off.

If BA had really closed the lines full stop then merry hell would have errupted on flyer talk but there is nothing there on this issue.

I haven’t misunderstood. BA are prioritising customer service calls so Exec Club and BA holidays sales closed for a few weeks. This was also confirmed when I got through on the phone. This was from yesterday

[Tracey]

Gold line was open yesterday.

[SteveJ]

@achoogirl did they refuse to serve you once you got through?

I’ve just listened to their new recording and it’s a new spin on what they’ve been saying for a while, trying to push people away from the phone lines. Unless they’re refusing to serve you then just ignore what the recorded message says.

[MarkM]

We are due to fly to Venice tomorrow but I’ve tested positive so need to change the booking.
Whatever option I choose I get cut off, it is infuriating.

[AJA]

MarkM wrote:

We are due to fly to Venice tomorrow but I’ve tested positive so need to change the booking.
Whatever option I choose I get cut off, it is infuriating.

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