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Forums Frequent flyer programs British Airways Executive Club Cardholder name incorrect on booking

  • DTR 108 posts

    Hi all, grateful for advice.

    I have just made a booking for my in-laws on their BA account. I used my own card to pay the taxes. I unchecked ‘is the person flying on these flights paying for the booking’. On the subsequent page, the name of the lead passenger (my M-I-L) was shown as the cardholder name. I was unable to edit this. I re-did the process again to confirm everything correct (box unchecked etc) and was unable to change this. I then went ahead with the booking anyway, entering my card details, and the payment went through with no issue. The confirmation email arrived and again stating my MIL as the cardholder.

    I can’t imagine this could cause an issue – is the payment is done surely the payment is done. But I just wanted to confirm here if I should be contacting BA at all to try and get this tweaked. They could ask to see the card, but even if they did the card could have changed. I will be travelling on a separate booking so will be there anyway…

    Grateful for any experience / advice

    Froggee 985 posts

    Well it will probably be fine. If you unticked the person is travelling box then it is meant to have enhanced checks I believe but if it was an Amex they don’t even verify the cardholder’s name!

    If it’s going to nag at you, remember BA offers free cancellation within 24 hours of booking.

    So assuming it’s still the same price for the flights there would be no harm in rebooking (not logged into your MIL’s account) and then cancelling the tickets with the funny payment.

    DTR 108 posts

    Thanks froggee. I missed the important point that it was an avios reward booking, hence being logged into her account. Last two seats hence making the booking at speed (so no guarantee if I cancel…) It was the avios Barclaycard.

    Froggee 985 posts

    I would probably leave it then.

    I have memories of failing to pay for Avios tickets for Mrs Froggee and tadpoles using my Amex saying that I wasn’t travelling and eventually giving up and saying I was resulting in similar happening but only vague memories. And I was travelling with them but on a separate cash ticket.

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