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Forums Frequent flyer programs British Airways Executive Club Duty of care from exceptional circumstances

  • yonasl 976 posts

    Just had a long delay (passenger got sick and we had to reroute). I don’t want compensation as it is not BA’s fault but wouldn’t mind if I could know if I can claim the Heathrow Express to make it home faster. Instead of 3pm we landed almost 4hrs later. What are my rights under duty of care? (This is a return flight so don’t know if they can argue that because I am home there is less to claim for). Thanks!

    yonasl 976 posts

    Hahaha, cannot make this up. After the massive delay the jet bridge was unavailable because there was nobody to man it …

    Even the Captain had to come up and ask passengers to complain to BA as this was unprofessional.

    TGLoyalty 659 posts

    In my experience duty of care is applicable and regardless of what they say just claim for the replacement transport cost (they don’t ask for proof of a missed advanced train ticket for example)

    yonasl 976 posts

    In my experience duty of care is applicable and regardless of what they say just claim for the replacement transport cost (they don’t ask for proof of a missed advanced train ticket for example)

    Thanks. Will report back so there is a record of what they do/don’t.

    Any additional comments on what can be claimed as duty of care when you return to your home country will be appreciated 👍

    yonasl 976 posts

    BA finally replied (since end of March 2022!)

    They will be paying for:
    – Heathrow Express £25
    – Uber to my home £25
    – small snack £5

    This was after the flight was delayed for reasons due to exceptional circumstances. So they do pay for duty of care eventually 👍😄

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