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Forums Other Flight changes and cancellations help Help please re todays Air Traffic Control problems

  • Mankhool 42 posts

    Made it back from Spain via TGV + Eurostar this morning.. submitted my claim to BA.. let’s see what happens! Wonder how long it’ll take to clear the backlog? Thought I’d try and get in early anyhow!

    I will be back in UK tomorrow as there is limited availability from Dalaman to London till Sept 6th.Trying to claim via HSBC premier as they have given 7500 Limit and have registered the claim on Aug 29th.

    t0m 87 posts

    Made it back from Spain via TGV + Eurostar this morning.. submitted my claim to BA.. let’s see what happens! Wonder how long it’ll take to clear the backlog? Thought I’d try and get in early anyhow!

    I will be back in UK tomorrow as there is limited availability from Dalaman to London till Sept 6th.Trying to claim via HSBC premier as they have given 7500 Limit and have registered the claim on Aug 29th.

    Let us know how you get on..that’s my plan B when BA refuse to pay out!

    Mankhool 42 posts

    My claim was reviewed after 10 working days due to the amount of claims because of Greece fires and ATC, The claim is still pending because as I haven’t taken a refund from cancelled BA flight and also they need letter from BA that the flight was cancelled.

    t0m 87 posts

    My claim was reviewed after 10 working days due to the amount of claims because of Greece fires and ATC, The claim is still pending because as I haven’t taken a refund from cancelled BA flight and also they need letter from BA that the flight was cancelled.

    I raised a claim with BA on the same day. No news yet except an acknowledgement and an automated note to say they hadn’t forgotten me.

    Mankhool 42 posts

    I had to call HSBC premier today as it’s been more than 10 working days after I have submitted my additional documents for my claim to be settled.
    As they are super busy with claims the new SLA is about 15 working days.

    Going forward i buy tickets with Amex card for me to use Amex Platinum insurance. They never took more than couple of working days.Last December was in Dubai and had to claim on Amex Platinum for Medical reasons (Influenza B virus). Bill was about 260 GBP for blood tests and seeing a doctor.Bill was settled without me having to send the receipts or the reports.(Was warned I can be asked at random in next 30 days after the payment was made).

    t0m 87 posts

    Well.. a couple of months later and BA finally replied saying they would cover the costs incurred for our delay (and getting back from Spain via TGV+Eurostar + hotels) in full. I’m shocked!

    Mankhool 42 posts

    My claim with HSBC has not been successful and was asked to make an initial claim with the airline. But I have taken the refund from BA. I will ask for additional costs from BA before i go back to Aviva again.

    I don’t think I can claim expenses from BA after I have taken a refund.

    JDB 5,591 posts

    My claim with HSBC has not been successful and was asked to make an initial claim with the airline. But I have taken the refund from BA. I will ask for additional costs from BA before i go back to Aviva again.

    I don’t think I can claim expenses from BA after I have taken a refund.

    This is a standard response; insurers will almost always require you to claim from the airline first, as travel insurance generally only covers costs not recoverable elsewhere. You haven’t told us the circumstances or what expenses you are seeking to recover, but taking a refund does not necessarily remove BA’s responsibility. In particular, if BA fails to advise you of your rights under Article 14 so that you unaware of your options and this leads you to seeking a refund, BA cannot then rely upon its failure to deprive you of such rights, but there are plenty of other circumstances where BA still owes you ‘right to care’ or rerouting costs. Obviously any refund you have received would need to be offset against rerouting expenses.

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