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Forums Hotel loyalty schemes IHG One Rewards IHG: 10% service charge on redemptions

  • BBbetter 717 posts

    Noticed a footnote on redemption bookings for Singapore hotels – “Excludes 10% service charge”.
    Not sure when this was added as I dont remember paying 2 years back when I was in SG.

    Does anyone know how it works? 10% of cash rate on booking date? How would they track it? Would be terrible if its 10% of cash rate on the day of checkin.

    Jon 261 posts

    I vaguelly recall this cropping up before, some years ago. I believe it’s just a case of their email template not being able to cope with the differences between cash and redemption bookings, and mistakenly including that line (which applies to cash bookings in some countries but not to redemptions). You’d think they might have fixed that by now 😉 I don’t think I’ve ever been charged extra service charges on redemption bookings, anywhere, despite that line regularly appearing in booking confirmations. City/country-levied tourist taxes yes, but service charges no.

    NorthernLass 7,933 posts

    I’ve never been charged any kind of tax on points bookings, even if it was mentioned on the booking. Sadly this isn’t the case for “resort fees”!

    Matty 15 posts

    Intercontinental Park Lane has something similar. On my ‘UK Credit Card Free Night’ it says “excludes 5% Service Charge”.

    5% of what?

    John 1,012 posts

    5% of £0 I guess.

    However the Holiday Inn Berlin City West says that it’s 5% of €120 even on a free night, and they sent an ostensibly free bottle of sparkling water to the room then billed me €10 after checkout. I didn’t even have breakfast as I had to leave very early

    Amex refunded me – but come to think of it, this property was the first HI in a long time to ask me for a physical card at check in when the stay was already paid (in points or prepaid)

    TGLoyalty 574 posts

    10% of £0 is £0 🙂

    The only charges you should really have to pay are any city tourist tax ie €2 per night or per room or per person etc but in my experience the hotel usually covers them too.

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