Logging in to ALL account – help!

[AL]

Does anyone have success logging in to an ALL account? I’m staying at a Fairmont at the moment, and want to get my membership number of whatever in order to claim points. But I forgot my password. When trying to request a password reset, which I’ve done countless times over the past few days, I get “a technical error occurred”.

Is there an ALL helpdesk I can email?

[AndyGWP]

I used the “Contact Us” option the other day… it appears at the bottom of some support articles

Try this:
https://help.accor.com/s/article/ive-forgotten-my-password-how-do-i-retrieve-or-reset-it?language=en_US&topicId=0TO3W000000bq4mWAA

At the bottom of the page there is a “Can’t find the answer to your question? – Contact Us” button

I’ve checked and its there whether you’re logged in or not 🙂

[Rob]

You haven’t stored it with AwardWallet by any chance?

[AL]

AndyGWP wrote:

I used the “Contact Us” option the other day… it appears at the bottom of some support articles

Try this:
https://help.accor.com/s/article/ive-forgotten-my-password-how-do-i-retrieve-or-reset-it?language=en_US&topicId=0TO3W000000bq4mWAA

At the bottom of the page there is a “Can’t find the answer to your question? – Contact Us” button

I’ve checked and its there whether you’re logged in or not 🙂

Grand – hadn’t spotted that, and the staff at the Fairmont Olympic weren’t able to help.