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> I am seeing the same… haven’t used the offer in 2024 yet and its moved to redeemed as of 1/1/24.
Same here (used the credit on the 29th, the payment fully processed by the 31st) – I checked in live chat and they confirmed that it was the 2023 credit that was used rather than the 2023 credit despite the offer being marked as redeemed. Will see how it goes when I try to use it later this year I guess!
Why would you wait until the very last minute to use this offer, and then expect no problems??
Seems like a schoolboy error.
Why would you wait until the very last minute to use this offer, and then expect no problems??
Seems like a schoolboy error.
In my own case I only got the card a few days before Christmas, so hadn’t had many opportunities to use the offer.
The Ts&Cs state the following:-
“The first benefit period ends on 31 December 2022. The next benefit periods will run annually from 1 January 2023 to 31 December 2023 inclusive, and 1 January 2024 to 31 December 2024 inclusive. Unused annual benefits cannot be carried over.
Statement credits will be earned in the benefit period in which you paid for your meal.”However my £150 credit is now listed on my statement on January 1st, despite the meal being paid for on December 31st. I think I’ll contact Amex on this…
Why would you wait until the very last minute to use this offer, and then expect no problems??
Seems like a schoolboy error.
Made for a nice Christmas treat!
Hi all,
It’s my 40th coming up and want to use the credit for a lunch in London… thinking about Petrus? Any other top end places you would recommend?
Now that Le Gavroche has closed, my favourite remaining spot for lovely food is Duck and Waffle. The food is incredible and it’s one of the few places with amazing London views, where they actually bother to churn out awesome food to match the views.
Also worth a mention for a celebration is Bob Bob Ricard – they have a button at each table that you press for a glass of Champagne. It’s great.
Booked into Café Sydney for later in our trip after the glowing recommendations on here.
I was one of those recommending it… and saying book ahead, they get busy. Thought I’d better take my own advice so last week I attempted to book for my birthday in March, handily on a Saturday this year. Fully booked 🙁 Hope you enjoy it!
Booked into Café Sydney for later in our trip after the glowing recommendations on here.
I was one of those recommending it… and saying book ahead, they get busy. Thought I’d better take my own advice so last week I attempted to book for my birthday in March, handily on a Saturday this year. Fully booked 🙁 Hope you enjoy it!
That’s a shame, luckily we are quite flexible with dates and picked an early evening slot on a Monday which works for us. I did notice that weekends appeared to be very busy, as expected I suppose.
Does anyone have any recommendations for New York please? First time in NY for me!
Booked into Café Sydney for later in our trip after the glowing recommendations on here.
I was one of those recommending it… and saying book ahead, they get busy. Thought I’d better take my own advice so last week I attempted to book for my birthday in March, handily on a Saturday this year. Fully booked 🙁 Hope you enjoy it!
Hopefully they might squeeze you in eventually. I imagine weekends and evenings are more difficult, but on my most recent visit in April I only booked the day before for lunch midweek and we got a table on the terrace. I actually think it’s nicer there at lunchtime. PS I mentioned Café Sydney here a few weeks ago, but never dare recommend things!
Some help pls. I am planning to go to Roka on Charlotte street, my friend (who really deserves a bit of spoiling) can’t make it until mid Feb. I am planning to cancel the card at the end of Feb. Has anyone been there and can tell me how long the credit took to pay out?
Thanks.
Some help pls. I am planning to go to Roka on Charlotte street, my friend (who really deserves a bit of spoiling) can’t make it until mid Feb. I am planning to cancel the card at the end of Feb. Has anyone been there and can tell me how long the credit took to pay out?
Thanks.
Took about 3 weeks for me (Having used it late December, both the HN and Dining Credit all landed on the 15th Jan), which was exactly a month since taking the card out (Not sure if there was minimum period they unofficially applied) , most people reporting a couple of days
I manage to go to Le Gavroche the night before it closed for good. So far no sign of credit and I didn’t receive an email either.
It was processed with one of those modern card machines… I anticipate a “fight” with Amex on this one…
Has anyone tried buying gift vouchers at Roka? Does it work with the dining credit if I go buy in store, can I even buy in store. What if your meal costs less than the voucher?
Thanks!
Used mine several times in both Sabor and The Ivy (Ox.), and
the “you’ve redeemed a creit” email has arrived within a minute
of paying on each occasion.Used mine several times in both Sabor and The Ivy (Ox.), and
the “you’ve redeemed a creit” email has arrived within a minute
of paying on each occasion.The email was quick but credit seems much slower now. It’s been 3 weeks since that email.
Used mine several times in both Sabor and The Ivy (Ox.), and
the “you’ve redeemed a creit” email has arrived within a minute
of paying on each occasion.The email was quick but credit seems much slower now. It’s been 3 weeks since that email.
Ah, sorry – poor reading comprehension skills on my part! I believe it was 2-3 days in each case.
A couple of questions:
– If you don’t receive an email upon completing an eligible transaction, does it mean that never will never post automatically?
– Do you really have to wait 90 days before they can look into it?I manage to go to Le Gavroche the night before it closed for good. So far no sign of credit and I didn’t receive an email either.
It was processed with one of those modern card machines… I anticipate a “fight” with Amex on this one…
I’ve had the same at 12:51 where the statement credit came in as EPOS*1251. I’m not really sure what we’re meant to do in these situations other than have a chat with Amex. Luckily I took pictures of the card machine and POS receipts, so they’re currently investigating. Seems a bit silly to have these restaurants on the list with stipulations that payment can’t go through external providers when we have no control of what card machine we are given to pay.
I used mine at Sketch. Got the email but still no sign of the credit 18th Jan until now.
Does anyone know if Bread Steeet Kitchen in St Paul’s also includes Street Pizza in the dining credit?
I don’t have any travel plans to any of the listed countries abroad this year. Does anyone have any recent experience of triggering the credit on a gift voucher purchase with any of the restaurants? Did anyone try the Block House gift card via the website?
Dined at The Ivy Asia last night in Mayfair. My advice is don’t!
The food was ok but the service was chaotic, on a par with Basil Fawlty but lacking any humour. It started so well with the coat check and then just went downhill.
The clincher was being told loudly that my card had been declined when the issue was their machine. It processed correctly the 2nd time but without the 13.5% service charge or the £50 of other people’s drinks!!Just atrocious.
@Paul – the very smart owner of the Ivy has spotted that it’s all on a rapid downhill trajectory which is why he’s now trying to sell almost the entire chain.
I have never really liked the concept of paying a restaurant premium prices to reheat some ready meals cooked offsite and that’s just the start. You say the food was “OK” but in my book that’s not really good enough at the level the brand seeks to pitch itself.
Dined at The Ivy Asia last night in Mayfair. My advice is don’t!
The food was ok but the service was chaotic, on a par with Basil Fawlty but lacking any humour. It started so well with the coat check and then just went downhill.
The clincher was being told loudly that my card had been declined when the issue was their machine. It processed correctly the 2nd time but without the 13.5% service charge or the £50 of other people’s drinks!!Just atrocious.
Agree, went around 2 years ago to the St Pauls one
Ordered a vegetarian starter with some kind of mince that tasted rather like meat (Partner’s vegetarian)
Asked the waiter to see if they could tell us what was in the dish
In the end nobody could actually confirm whether it was or not meat@Candor – unfortunately they wouldn’t know in the restaurant as they didn’t cook the food onsite, although the packets they received should have been labelled with the ingredients. The concept of saving money by not employing chefs is great for the business, just a bit rubbish for the customer lured by the brand.
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