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Forums Frequent flyer programs British Airways Executive Club No automatic refund when cancel short haul RFS flight

  • jamie 31 posts

    Just tried to cancel a couple of short haul RFS flights and whereas in the past it’s been automatic (and cost £0.50pp), this time I received a message that the calculation of the refund would be performed manually and I would receive an email later confirming what would be refunded. Has anyone else had this? I’m wondering if BA have started manually processing these to collect the £17.50pp on cancellation they haven’t been able to since RFS started.

    BA Flyer IHG Stayer 2,169 posts

    Had you or had BA made any changes to the booking?

    If so that does seem to trigger manual process.

    NorthernLass 7,933 posts

    I’ve had that message a couple of times and still got everything refunded minus 50p pp, the last time was about a month ago.

    jamie 31 posts

    Had you or had BA made any changes to the booking?

    If so that does seem to trigger manual process.

    Ah ok thanks, flight times have changed on these flights so that is probably the reason.

    jamie 31 posts

    I’ve had that message a couple of times and still got everything refunded minus 50p pp, the last time was about a month ago.

    Good to know thank you.

    strickers 702 posts

    I cancelled one a few weeks ago, it needed chasing and cost me £35pp which is what I expected. Quick question, was this BA or Euroflyer?

    jamie 31 posts

    I cancelled one a few weeks ago, it needed chasing and cost me £35pp which is what I expected. Quick question, was this BA or Euroflyer?

    BA flights – LHR to GLA

    NorthernLass 7,933 posts

    @strickers, so did you have to speak to BA to cancel? If so, that sounds like they applied the actual rules whereas the IT system is still only charging 50p!

    strickers 702 posts

    No, I cancelled online but had to chase the refund of both Avios and cash.

    ns 41 posts

    There’s a post on this thread about flights with schedule changes being coded differently hence the inability to automatically cancel online. If you call up and ask them to recode it the ability to cancel online reappears and you can then cancel as normal (which seems to still be for 50p on short haul). I did this recently.

    https://www.headforpoints.com/forums/topic/ba-currently-appear-to-be-offering-near-free-cancellations-on-avios-bookings/page/3/

    PeteM 724 posts

    There’s a post on this thread about flights with schedule changes being coded differently hence the inability to automatically cancel online. If you call up and ask them to recode it the ability to cancel online reappears and you can then cancel as normal (which seems to still be for 50p on short haul). I did this recently.

    https://www.headforpoints.com/forums/topic/ba-currently-appear-to-be-offering-near-free-cancellations-on-avios-bookings/page/3/

    Interesting – I hadn’t appreciated you could do that. Thank you!

    strickers 702 posts

    @ns No schedule change on mine.

    BA Flyer IHG Stayer 2,169 posts

    @ns No schedule change on mine.

    Would be helpful if you said what sort of ticket it was ahort or long for example as the admin fee is different.

    strickers 702 posts

    Short haul, Gatwick-Malta with EuroFlyer, CE out ET back. Paid more than £35 each under the Avios options so expected £35 each cancellation although I’d have been happier with 50p each.

    BA Flyer IHG Stayer 2,169 posts

    Ah right yes.

    £ 35 IS the cancellation fee but if the cash element you’ve paid is less than that then they don’t charge you the ‘extra’ to bring it up to £ 35.

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