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Forums Payment cards Virgin Atlantic Perks of cancelling?

  • paul-uk 93 posts

    My wife got the latest promo on the V+ card.

    Her credit limit is pathetic at £2,500 and Virgin still hasn’t responded to an appeal to have it at least doubled.

    We have 3 days left of the 14 day cancellation window.

    1. She has made the first purchase to trigger the 15,000 points.

    2. She has spent (and cleared) £10,000 on the card to earn a Voucher

    3. She has earned a pathetic 3,000 points due to the low limit (it should be 10,000 off a 5K limit)

    As she has met ALL the above conditions and targets, is she still entitled to them if she chooses to cancel the card?

    paul-uk 93 posts

    Title should read…. Perks IF Cancelling

    JDB 4,373 posts

    I think you need to ask Virgin but, in principle, if you seek to void the agreement (ie exercise your cooling off period/14 day rights), it would be unusual for you to keep the benefits as they have to refund you the fee and you get 30 days to pay your balance.

    paul-uk 93 posts

    I think you need to ask Virgin but, in principle, if you seek to void the agreement (ie exercise your cooling off period/14 day rights), it would be unusual for you to keep the benefits as they have to refund you the fee and you get 30 days to pay your balance.

    Yep will open Chat with them.

    I do think the perks should be honoured as my wife has “earned” the perks just as Virgin have earned the ££ card fees for the £10,000 spent.

    JDB 4,373 posts

    I think you need to ask Virgin but, in principle, if you seek to void the agreement (ie exercise your cooling off period/14 day rights), it would be unusual for you to keep the benefits as they have to refund you the fee and you get 30 days to pay your balance.

    Yep will open Chat with them.

    I do think the perks should be honoured as my wife has “earned” the perks just as Virgin have earned the ££ card fees for the £10,000 spent.

    Yes, maybe, but you are now asking Virgin to void the contract which cuts both ways. You are asking them to consider that the contract was never entered into but expect them to provide the ‘perks’. They have made no money of of the £10k of transactions and the deal is that you pay the annual fee to get the voucher. If you get the points and voucher that’s an amazing result but frankly the wrong one.

    ed_fly 213 posts

    I agree with JDB would be unreasonable for you to keep the benefits if you get the fee refunded.

    Does she have even qualify for the voucher? I was watching matt’s planet at the weekend and he raised the question, of whether a voucher would’ve been earned in these circumstances I.e. spending to credit limit, paying off balance, spending to credit limit again, paying off balance multiple times within a month and whether this spend counts towards the voucher, as the spend doesn’t earn points beyond monthly credit limit?

    paul-uk 93 posts

    Thankfully – with 1 day to spare – my wifes credit limit has been doubled to £5,000.

    Based on last years spending on MY card, there would be 4 months out of 12 where she would lose between 1000 and 5000 points due to the £5k limit (mine was £7.5k) – but we can live with that as Im about to cancel and get the Amex.

    JohnF 13 posts

    Each month you only earn points up to the card limit. In otherwords at £5k limit if you spend, say, £7k in the month (by paying off the card during the month) points will only be earned on £5k. When we got the second card like your wife the credit limit was low for first 6 months and so we managed the spending between the two cards to make sure we didn’t lose out.

    paul-uk 93 posts

    Each month you only earn points up to the card limit. In otherwords at £5k limit if you spend, say, £7k in the month (by paying off the card during the month) points will only be earned on £5k. When we got the second card like your wife the credit limit was low for first 6 months and so we managed the spending between the two cards to make sure we didn’t lose out.

    Yes, she can only earn a max 7,500 points per months even if we spend and pay £20,000 in a month.

    My V+ is due to renew in May and I’m fast losing patience with Virgin (Clydesdale or whichever it is now) as the benefits are (it feels) chipped away every few months so definitely won’t be paying £160 for another year (or taking the fee free card) – better off with a year on Amex again.

    I will be looking at the straight money cashback options too as Virgin Atlantic is losing its sparkle; we’re due to fly UC to Miami next week so that will largely decide for me.

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