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  • Nordic_Moose 3 posts

    Does anyone have experience with what is in scope of the £150pp “refreshments” allowance upon flight cancellation / 4hr+ delay on arrival? The term is undefined in the policy so wondering how others have spent this…

    JDB 4,515 posts

    @Nordic_Moose – these terms deliberately aren’t defined. As ever, it’s about acting reasonably/that which can objectively be justified and thinking of it as spending your own money isn’t a bad starting point.

    The nature of the ‘refreshments’ needs to be appropriate to the circumstances and time of day and buying a £150 bottle of wine probably won’t get reimbursed. If your delay is say over lunch time, having a good but not excessive lunch would seem reasonable. It should go without saying that the cover is for consumption at the time not ‘refreshments’ to take home and that to the extent the airline owes or offers anything, that needs to be taken into consideration/offset.

    mef13 35 posts

    My wife lost her medication earlier this week in a hotel room. (Hotel not being responsive as to whether it’s turned up). Any thoughts on whether Amex will cover the replacement cost? Had to get a $150 consultation before a pharmacist would dispense.

    Thanks

    mef

    Thaliasilje 11 posts

    If you have both the Platinum and BAPP, can you use the Travel Inconvenience insurance from the BAPP as it is more generous for baggage delays?

    PeteM 724 posts

    If you have both the Platinum and BAPP, can you use the Travel Inconvenience insurance from the BAPP as it is more generous for baggage delays?

    You should always claim from whatever insurance you have that is more generous, but not more than one.

    Thaliasilje 11 posts

    If you have both the Platinum and BAPP, can you use the Travel Inconvenience insurance from the BAPP as it is more generous for baggage delays?

    You should always claim from whatever insurance you have that is more generous, but not more than one.

    Does this mean you can use the BAPP even if you paid for the trip with the Platinum? And do the replacements you buy, have to be bought with the same card you are going to claim from?

    walace 26 posts

    Just called Axa to check cover levels for a holiday this summer through my Platinum Card. Was quite surprised to find out that I can Scuba Dive to 30m and be covered, however if I want to Snorkel then I’m not covered.

    Not sure why swimming with goggles and a breathing tube is uninsurably risky whereas diving to depths where I could be affected by the bends is absolutely fine?!

    Anyone know the reason or seen any other similar quirks with the policy?

    Paul 138 posts

    Just called Axa to check cover levels for a holiday this summer through my Platinum Card. Was quite surprised to find out that I can Scuba Dive to 30m and be covered, however if I want to Snorkel then I’m not covered.

    Not sure why swimming with goggles and a breathing tube is uninsurably risky whereas diving to depths where I could be affected by the bends is absolutely fine?!

    Anyone know the reason or seen any other similar quirks with the policy?

    That is bizarre! Is it excluded specifically in the T&Cs. Normally it’s dangerous sports like off piste skiing and with scuba there is the issue of diving and flying on the same day. Bug given manh people snorkel that makes no sense.

    Paul 138 posts

    My current experience with AXA medical
    Cover is poor. Big trip was due to start today but booked last May. My wife required a minor op earlier this week which meant flying not permitted for several weeks.
    The trip was booked entirely with BA Avios and hotel points and consequently when everything cancelled the total loss was £193. This I claimed.

    AXA aside from be glacially slow at responding, and having been provided with a consultants letter re the op have now demanded a medical certificate signed by the GP confirming the illness was not diagnosed in May of last year. The cost of this from our GP is £58 and is not recoverable via insurance.

    When AXA called to discuss it words like don’t be frightened we’re used and frankly the call felt a bit intimidatory. I have decided to pursue the claim and will make a complaint after it is settled and no doubt AXA have deducted their excess. That should result in about £40 coming back out of the £193

    MCO 72 posts

    Does my Platinum Insurance cover my niece who is going with us on holiday?

    JDB 4,515 posts

    Does my Platinum Insurance cover my niece who is going with us on holiday?

    It’s always best to check these critical matters from the source – i.e. read the policy document.

    That would reveal:-

    1. WORLDWIDE TRAVEL INSURANCE
    WHO IS COVERED
    All Platinum Cardmembers including Supplementary Cardmembers and their respective Families are covered. In addition, all travel insurance benefits under this Section 1 will apply to grandchildren who are under the age of 25 on the first day of the Trip when they are travelling with You.

    You then need to read the definition of “families” in the document which doesn’t include nieces/nephews.

    MCO 72 posts

    Thank you JDB. Last minute trip so have had tons of things to get done. I appreciate you clarifying this for me.

    Paul 138 posts

    If you have both the Platinum and BAPP, can you use the Travel Inconvenience insurance from the BAPP as it is more generous for baggage delays?

    It’s more generous for individuals and couples. The Platinum card is £300 each then a further £300 each.
    The BAPP card is £600 then further £850 but shared among all passengers.

    JDB 4,515 posts

    If you have both the Platinum and BAPP, can you use the Travel Inconvenience insurance from the BAPP as it is more generous for baggage delays?

    It’s more generous for individuals and couples. The Platinum card is £300 each then a further £300 each.
    The BAPP card is £600 then further £850 but shared among all passengers.

    It isn’t super clear from the policy but obviously the sums mentioned above are for the purchase of essential items not any form of compensation for the inconvenience and the policy doesn’t cover anything if baggage is delayed on a flight home. Also, Amex is second in line – you must claim from the airline first.

    ringingup 179 posts

    In the past they let me add up the allowances from both cards when my suitcase was delayed for days and I had to do a fair bit of shopping.

    lonflyer02 8 posts

    Has anyone got experience or views on claiming for the cost of a courier to return some jewellery left in the hotel?

    I can see a clause relating to the loss of items or courier of documents needed for onward travel but nothing to return personal items. Cost is about $200.

    Gavin454 170 posts

    Is anyone else having issues with the website when making a claim? I’m trying to claim for damage to a hire car in France and I’ve completed all the details up until it gets to step 4 “What type of purchases are you claiming for?”. The page just doesn’t seem to load properly. Where, on previous pages, there’s been a form to complete (i.e. a series of questions with either options or a text box) there’s just an empty white box. Not an empty text box I can type in to, just an empty box with nothing in it. I can’t proceed with the claim without completing this page (aside, what are the purchases I’m claiming for when it’s a charge on a hire car?? That’s very odd phrasing). I’ve tried the usual like changing browsers, turning off ad blockers. I’ve ever tried on a completely different machine but it’s all the same.

    Is this a common thing? Or just me? Anyone got any ideas? I’ve emailed their contact address but not expecting a speedy response.

    Did you manage to resolve this? I am having the EXACT same problem – have tried countless browsers, clearing cookies and even using my work network and PC. Same problem every time with the “What type of purchases are you claiming for?” page not allowing any entry. I tried calling and they were useless.

    Same problem here. Considered calling, have emailed onlineclaimsEN@axa-travel-insurance.com meanwhile. Did anyone else manage to figure it out?

    Did any of you manage to resolve the problem?

    I’m currently unable to submit a car rental excess claim due to exactly the same issue:

    Error

    lonflyer02 8 posts

    Has anyone got experience or views on claiming for the cost of a courier to return some jewellery left in the hotel?

    I can see a clause relating to the loss of items or courier of documents needed for onward travel but nothing to return personal items. Cost is about $200.

    In case it helps anyone. Response from Amex is this is not covered. The insurance only covers lost items and as the hotel found the items they are not considered lost. If the hotel couldn’t find the items, then insurance would pay out, subject to excess and policy limits.

    byt411 23 posts

    Is anyone else having issues with the website when making a claim? I’m trying to claim for damage to a hire car in France and I’ve completed all the details up until it gets to step 4 “What type of purchases are you claiming for?”. The page just doesn’t seem to load properly. Where, on previous pages, there’s been a form to complete (i.e. a series of questions with either options or a text box) there’s just an empty white box. Not an empty text box I can type in to, just an empty box with nothing in it. I can’t proceed with the claim without completing this page (aside, what are the purchases I’m claiming for when it’s a charge on a hire car?? That’s very odd phrasing). I’ve tried the usual like changing browsers, turning off ad blockers. I’ve ever tried on a completely different machine but it’s all the same.

    Is this a common thing? Or just me? Anyone got any ideas? I’ve emailed their contact address but not expecting a speedy response.

    Did you manage to resolve this? I am having the EXACT same problem – have tried countless browsers, clearing cookies and even using my work network and PC. Same problem every time with the “What type of purchases are you claiming for?” page not allowing any entry. I tried calling and they were useless.

    Same problem here. Considered calling, have emailed onlineclaimsEN@axa-travel-insurance.com meanwhile. Did anyone else manage to figure it out?

    Did any of you manage to resolve the problem?

    I’m currently unable to submit a car rental excess claim due to exactly the same issue:

    Error

    Yeah. As much as I hate calling, I just called. Agent helped me finish the claim on the phone pretty quickly, and I literally got it approved pretty much instantly. The guy thanked me for my claim, told me to hold on and transferred me to another agent who told me on the spot that they’d honor the claim.

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