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Just received 50,000 points today after opening end of October, meeting £10k spend in November. The agent did ask where I had heard the end of pro-rata refunds from though, and asked me to send a link with the confirmation of pro-rata refunds ending. Might have been that specific agent today who wanted me to verify though.
I also just accepted 50k.
Account opened December, 10k spent mid-Feb. Will wait for the bonus to hit and then downgrade to the Gold.
I must remember to register for all the hotel statuses beforehand too!
I also just accepted 50k.
Account opened December, 10k spent mid-Feb. Will wait for the bonus to hit and then downgrade to the Gold.
I must remember to register for all the hotel statuses beforehand too!
And spend your £150 dining credit (or get an Ivy gift card). And spend your HN credit (or get a HN gift card).
Just received a 35k offer. Upgraded my card back in November and recently met my 10k spend in Jan. A little disappointed I didn’t get the 50k offer but 35k is better than nothing I suppose.
I’ve tried a couple of times and no dice this year after paying fee. Odd system where I now feel almost entitled to one as if it’s part of the benefits…
I’ve tried a couple of times and no dice this year after paying fee. Odd system where I now feel almost entitled to one as if it’s part of the benefits…
Yes, that’s the problem Amex has created for itself, making retentions into part of the card benefits. I imagine they are cheesing off quite a lot of people when they read of 50k and 75k retentions being offered to those who only took out the card for the 75k SUB around four months ago.
35k is a decentish chunk of MR but when there are 50k and 75k retentions flying around it almost seems like being given two fingers.
Contacted AMEX as had only intended to keep the card for a short period as opened in Jan and had a need for a large spend, so it suited me. Value wise it is hard to stack up for me but was happy with what was on offer. Contacted them to be advised that pro rata refunds are still available and that card holders would be notified well in advance. Then offered 75k in the same way that others have described here.
I will likely now keep the card for a while longer but feels very messy in terms of the message.
Call and say you’re thinking of cancelling, do they have any retention offers. I think what you get offered is near random, and defies any reasonable attempt to understand their business process. If they offer something worthwhile wait until they post and then call again and cancel for the refund. Amex positively encourage this sort of behaviour over retaining the card and paying fees.
I messaged them on the chat and got told no retention offers available on the card sadly. Even if I got offered one I wouldn’t then cancel a week later, that doesn’t quite sit right with me personally somehow.
I messaged them on the chat and got told no retention offers available on the card sadly. Even if I got offered one I wouldn’t then cancel a week later, that doesn’t quite sit right with me personally somehow.
Have held Platinum for approx. 18 months. Received a retention last year before renewal of (a relatively lowball it seems) 35K.
I asked last week about pro-rata refunds ending soon and was told “not yet”.
I then suggested that value of Platinum was becoming questionable for me, hence my question about refunds, but were there any current retention offers available to me. After “having a look” they said no, just a downgrade to ARCC, but that I should “try again in a few days” for a retention offer.
Hmmm… all very mysterious.I think there’s no doubt it depends on how much spend you put through the card. I do around £10-12k a year and get 35k points every July on the card anniversary, if I call before that they will suggest I call back in July.
I am paying a monthly fee so that may also make a difference. Quite happy with 35kI think there’s no doubt it depends on how much spend you put through the card. I do around £10-12k a year and get 35k points every July on the card anniversary, if I call before that they will suggest I call back in July.
I am paying a monthly fee so that may also make a difference. Quite happy with 35kThe 35k probably just about tipping the balance in favour of the card.
I tried yesterday and was told no offers available to me and try again in few weeks.
I had the card since April last year, when I upgraded it from Gold (with 20k points after spending 4k). I haven’t put much in this card through the year, max 6-7k in total. So, I decided to downgrade back to Gold (at least gives me more points on daily spending with the spending bonuses), as I have already spent the dining and HN credits.I think there’s no doubt it depends on how much spend you put through the card. I do around £10-12k a year and get 35k points every July on the card anniversary, if I call before that they will suggest I call back in July.
I am paying a monthly fee so that may also make a difference. Quite happy with 35kThe 35k probably just about tipping the balance in favour of the card.
I think so, I use the £100 to buy wine at HN which is probably worth more like £50, and use the £300 dining credit each year, but that’s maybe worth more like £200 in real terms, so with the 35k points it about covers the cost of the card
Are you transferring out the retention bonus before downgrading? Once I’ve spent the dining and HN credit, Gold seems more attractive with its free 1st year, Deliveroo and 20% off dining credits.
Are you transferring out the retention bonus before downgrading? Once I’ve spent the dining and HN credit, Gold seems more attractive with its free 1st year, Deliveroo and 20% off dining credits.
You dont need to. Both platinum and gold can use the same MR points account, so the points can be left as they are.
You can even have both cards. Useful when 1st year is free on a fresh gold, not always the case on a downgrade.
No luck with getting a retention offer for my wife’s Plat. She was offered a £60 a year Amex to retain her points.
Is it worth trying another agent in a day or two, or do they all just read off the same script.
No luck with getting a retention offer for my wife’s Plat. She was offered a £60 a year Amex to retain her points.
Is it worth trying another agent in a day or two, or do they all just read off the same script.
NB She was told that the £60p.a. card was the cheapest way of retaining her Membership points. Is this true? I thought there was a free card that would let you do this.
Correct, but you’ll need to apply for that as it sounds like you have a charge card, not credit. The £60pa card is the, no longer available to new applicants, Green charge card, which I have.
Correct, but you’ll need to apply for that as it sounds like you have a charge card, not credit. The £60pa card is the, no longer available to new applicants, Green charge card, which I have.
Is it worth having? the sales pitch was that she would still get most of the offers given to Plat holders.
The offers are okay at times…good enough for me to get more than my insignificant £60 annual fee back every year. I like the card because it comes with an additional year’s warranty, when the manufacturer warranty ends, for electrical goods (white & brown) brought with the card, as long as you call up to register them. No other Amex card has this cover.
The other advantages are that charge cards are exempt from the pro-rata annual fee changes, when they do finally come in for credit cards, you have more purchasing power with no credit limit appearing on your credit report…only the outstanding balance is shown, and you can move up and down the charge card family (Green, Gold & Platinum) which is something new applicants to Amex are unable to do, as Membership Rewards earning charge cards are no longer available.
You can also have up to two free additional cards on the account at any one time as well.
Rob, please lift my reply to ‘@Alan TJ’ out of the suspension account. Thanks!
Does anyone have a view about the best contact method / time of day for a retention attempt?
The offers are okay at times…good enough for me to get more than my insignificant £60 annual fee back every year. I like the card because it comes with an additional year’s warranty, when the manufacturer warranty ends, for electrical goods (white & brown) brought with the card, as long as you call up to register them. No other Amex card has this cover.
The other advantages are that charge cards are exempt from the pro-rata annual fee changes, when they do finally come in for credit cards, you have more purchasing power with no credit limit appearing on your credit report…only the outstanding balance is shown, and you can move up and down the charge card family (Green, Gold & Platinum) which is something new applicants to Amex are unable to do, as Membership Rewards earning charge cards are no longer available.
You can also have up to two free additional cards on the account at any one time as well.
Harrier25, thank you for this detailed and useful reply
Cancelled the card via Brighton call centre.
Didn’t ask for any retention bonus and was not offered either.
Only an option to downgrade to gold card for first year as fee free.
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