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Forums Other Flight changes and cancellations help Qatar Airways and flight compensation

  • Mdjay 14 posts

    Hi all my flight from Phuket to London got cancelled (due to a technical difficulty) and subsequently missed my connecting Doha to London flight.

    Am I entitled to flight compensation?

    Delay: 24 hours
    Flight 1: Phuket to Doha cancelled
    Flight 2: rescheduled due to the cancellation

    Im confused if Im entitled to compensation?

    NorthernLass 8,515 posts

    UK261 legislation only applies to UK/EU airlines starting a journey outside the EU, so on the face of it no compensation is due under those rules. However, I’m not sure if things are slightly different if your cancelled flight was itself part of a booking which originated in the EU. From reports here, though, additionally, QR are extremely difficult to deal with when something like this happens!

    BA Flyer IHG Stayer 2,389 posts

    NL even if this was part of a booking where the outbound was from the UK/EU the regulation still wouldn’t apply to distinct flight(s) back to the UK/EU

    So @Mdjay is in the hands of QR and their policies on compo / duty of care.

    You should check your travel / home / credit card insurance to see what they offer in terms of reimbursement of hotel costs and / or disruption payments.

    JDB 4,865 posts

    As above, neither UK261 nor EC261 applies to flights from a third country on a third country carrier, even if those flights are the return of a booking originating in the UK or EU on the same PNR. You need to rely on any local regulations, the airline or insurance.

    Mdjay 14 posts

    Ow wow a lesson learned. The booking did originate from LHR. Thank you all.

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