Trifecta of incompetence from BA

[lonjams]

BA are really getting on my nerves.

First they cancel my new years flight, then second, manage my booking fails and won’t allow me to select new flight and finally the call centre hangs up on me because, as usual, they have high demand. There is never a low demand time it seems, always high so you’d think they’d upscale their call centre operation o0r at least have IT that is more robust than a chocolate teapot but of course not.

75% of the flights I have taken with them these last few years seems to have some nonsense or another.

Can I ask:

– I paid for seat selection (don’t usually), will I have to pay again and claim a refund on the previous cancelled flight or can I ask the call centre to just to select for me?
– Should I be asking for any avios comp? The new flight time is an hour previous to old one. I have never really asked for comp / complained before because I don’t want any more admin but now it’s getting to the point where I need to start doing it.

Many thanks for the advice.

[AJA]

Unfortunately no compensation due as you’ve been advised of the cancellation more than 14 days ahead.

You can still raise a complaint though there’s not much reason to do so as BA has met its obligations. They must offer to re-route you as close to the original or at your earliest convenience They “might” throw a few Avios your way as a goodwill gesture but i wouldn’t expect it.

You can also choose a different flight if the one you’re offered on doesn’t suit you.

Absolutely call and ask for your seats to be allocated on the new flight. No need to ask for a refund although if you just accept whatever they automatically allocate you then you should push for a refund.

[lonjams]

Many thanks @AJA, especially for the seat advice.

Re: the pity avios, thanks for the insight on how lacklustre the service recovery is… as it is so far away I know UK261 would not apply.