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Forums Hotel loyalty schemes Hilton Honors Unavailability for onsite dining at Conrad Chia Laguna

  • guramrit_90@hotmail.com 5 posts

    Hi,

    I stayed at the Hilton Conrad chia Laguna and on looking for onsite dining for dinner, I was informed that they can’t accommodate dinner for 2 as all their onsite restaurant is fully booked and they have a group event hence being to busy for the night.

    They was no pre-warning of lack of availability and I only found this out when looking for dinner for the night.

    This is a resort hotel with hardly any stand alone restaurants within the vicinity.

    I spoke to the reception team who were least helpful with only apologising but not offering any suggestion or alternative.

    I’m wondering if such hotels actually have an obligation to provide dining options to guest staying at the hotel? I’m slightly shocked at the lack of availability of alternative. Never had such experience before.

    Thank you.

    Blair Waldorf Salad 1,189 posts

    It’s a popular summer wedding location so it does happen. I once stayed at an Intercontinental in the UAE and a wedding party bought out the club lounge. I was however provided for alternatively in the tea salon with the same three tier platter.

    can2 580 posts

    I’d ask for room service with restaurant prices, without the additional little fee they sometimes
    Charge.

    Did you check online delivery, Uber eats etc just to save the day?

    E 95 posts

    This happened to us in a London Hilton a few years ago. (We wouldn’t normally have eaten there but it was special DB&B rate which was lower than the RO rate.) They offered us room service with no delivery fee as a replacement for eating in the restaurant.

    JDB 4,849 posts

    @guramrit_90@hotmail.com – isn’t that hotel part of a bigger resort, such that there are a number of other places to eat in the immediate vicinity? In room dining wouldn’t be a remotely satisfactory alternative but within a few minutes of the Conrad, there are dozens of restaurants along the coast or inland. This doesn’t seem like an unresolvable issue.

    The Savage Squirrel 610 posts

    Indeed. Some busy minimum-wage desk minder may have been overworked/undermotivated and may not have been as helpful as they could have been. Even in better resorts this happens. Did you yourself suggest an alternative they might offer you – e.g. enquire about room service or a taxi?

    Surely as a well travelled HfP reader you have encountered a fully booked restaurant, a kitchen disaster or a power cut at SOME point in your life before and so can’t have really been truly “shocked” at one restaurant not being able to offer you food on one particular night; and have adequate capability to manage that situation; perhaps by walking to one of the 4 other restaurants within the same resort complex or the 3 restaurants literally across the road?

    Sure you can contact the manager and complain; they might even toss you a complimentary something or other for service recovery; but bet they’re thinking the same thing…

    guramrit_90@hotmail.com 5 posts

    Thanks all for your reply. We eventually managed to find a restaurant within walking distance outwith the hotel complex.

    The issues is Conrad itself has 4 dinner restaurants and non were able to accommodate for dinner without prior notice.

    TGLoyalty 773 posts

    I’d probably suggest that it’s learning for the future when booking hotel resorts it’s worth booking your tables with concierge before arriving if you need to cancel closer then fine.

    I would still have walked up and never know when someone else no shows.

    I’d also change my username on here from your email address or you’ll be spammed to high heaven soon enough.

    ringingup 187 posts

    There is an amazing restaurant not too far from the hotel, which I can highly recommend. It’s called Ortoristorante. Much better than any of the restaurants in the resort. It requires a car or a taxi ride.

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