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Virgin asking for power of attorney to consider claim

  • Ash

    Is this normal?

    Back story – I purchased virgin flights for my wife and .mother in law, to Tobago with connection in Barbados. (All on single ticket), paid for on my Virgin personal credit card. I did not fly.

    Personal holiday not a business trip, not paid for by a business. Why I mention this will become clear later

    Virgin flight departing Heathrow was delayed +3hrs due to faulty de-icing equipment. Delays resulted in wife and mother in law missing their connecting flight and loss of 2 days of their Tobago holiday – lost Tobago hotel nights were non refundable.

    As the ticket purchaser I applied for EU claim. After two emails of asking for e-ticket numbers etc I received the emailed below.

    Any advice on how to steer the claim through greatly appreciated….below is their email….

    In order for us to verify and proceed with this claim, we require the following information to be returned to us.

    A signed Letter of consent or power of attorney from the lead claimant, authorising your organisation to act on their behalf which states clearly and explicitly that any compensation payment they may be eligible to receive is to be paid straight into the bank account of your company, and not directly to them individually.
    If there are multiple PNRs or reference numbers, we will need this for the lead passenger for each reference.

    Verification of signature for the lead claimant. If there are multiple PNRs or reference numbers, we will require the signatures of lead passengers for each individual reference (This can be a copy of a passport or driving licence signature page).

    Lead claimants address, for passengers under the age of 18 an additional letter of consent should also be completed for each passenger under the age of 18 years and signed by a parent and/or legal guardian).

    Please reply to this email attaching the above information as scanned documents (pdf, jpeg, doc accepted)

    If the claim is eligible for EC/EU compensation, payment will be made by electronic bank transfer to your business bank account for subsequent disbursement to our customers.

    We will respond within 28 working days from the date we receive the information requested above. If the claim is eligible for a compensation payment, we will ask for your bank details via a secure weblink, please do not send us any bank details outside of this link.


    I don’t know if it’s normal but I would have submitted 2 separate claims, one from your wife and one from her mother. It might be easier just to resubmit with their details than getting involved with POA!

    I imagine the response will be due to EU/U.K. regs applying to the passenger and not to the person who paid for the flight, if different.


    I had a big delay on a RyanAir flight from Vilnius. The travelling party was me, my wife and friends (another couple). When we claimed the power of attorney was highlighted as part of the process, which was duly completed by my friends. The claim / compensation was then paid into my account and I gave my friends their share. If you’re going to claim for all if you were the lead passenger then it protects those you are claiming for because someone unscrupulous could put in a claim for all travellers without the knowledge of the other parties and keep the money for themselves.

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