Forums › Other › Flight changes and cancellations help › Virgin asking for power of attorney to consider claim
Virgin asking for power of attorney to consider claim
Is this normal?
Back story – I purchased virgin flights for my wife and .mother in law, to Tobago with connection in Barbados. (All on single ticket), paid for on my Virgin personal credit card. I did not fly.
Personal holiday not a business trip, not paid for by a business. Why I mention this will become clear later
Virgin flight departing Heathrow was delayed +3hrs due to faulty de-icing equipment. Delays resulted in wife and mother in law missing their connecting flight and loss of 2 days of their Tobago holiday – lost Tobago hotel nights were non refundable.
As the ticket purchaser I applied for EU claim. After two emails of asking for e-ticket numbers etc I received the emailed below.
Any advice on how to steer the claim through greatly appreciated….below is their email….
In order for us to verify and proceed with this claim, we require the following information to be returned to us.
A signed Letter of consent or power of attorney from the lead claimant, authorising your organisation to act on their behalf which states clearly and explicitly that any compensation payment they may be eligible to receive is to be paid straight into the bank account of your company, and not directly to them individually.
If there are multiple PNRs or reference numbers, we will need this for the lead passenger for each reference.
Verification of signature for the lead claimant. If there are multiple PNRs or reference numbers, we will require the signatures of lead passengers for each individual reference (This can be a copy of a passport or driving licence signature page).
Lead claimants address, for passengers under the age of 18 an additional letter of consent should also be completed for each passenger under the age of 18 years and signed by a parent and/or legal guardian).
Please reply to this email attaching the above information as scanned documents (pdf, jpeg, doc accepted)
If the claim is eligible for EC/EU compensation, payment will be made by electronic bank transfer to your business bank account for subsequent disbursement to our customers.
We will respond within 28 working days from the date we receive the information requested above. If the claim is eligible for a compensation payment, we will ask for your bank details via a secure weblink, please do not send us any bank details outside of this link.
I don’t know if it’s normal but I would have submitted 2 separate claims, one from your wife and one from her mother. It might be easier just to resubmit with their details than getting involved with POA!
I imagine the response will be due to EU/U.K. regs applying to the passenger and not to the person who paid for the flight, if different.
I had a big delay on a RyanAir flight from Vilnius. The travelling party was me, my wife and friends (another couple). When we claimed the power of attorney was highlighted as part of the process, which was duly completed by my friends. The claim / compensation was then paid into my account and I gave my friends their share. If you’re going to claim for all if you were the lead passenger then it protects those you are claiming for because someone unscrupulous could put in a claim for all travellers without the knowledge of the other parties and keep the money for themselves.
- You must be logged in to reply to this topic.
Popular articles this week:
Creation offers to settle with HfP readers over forced IHG One Rewards credit card closures
Do you know you get a refund with British Airways and Virgin Atlantic if you cancel within 24 hours?
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Win 1 million Avios when you apply for a Barclaycard Avios credit card by 2nd April. Exclusive to HfP readers.
Latest Forum Posts
- The Savage Squirrel on California Road Trip Accommodation – August
- Anna on 241 on open jaw ticket
- yonasl on BA JFK flight cancelled, automatically rebooked to EWR
- Richie on 200 Tier Points needed – ideas for one trip
- yonasl on 241 on open jaw ticket
- Lady London on BA JFK flight cancelled, automatically rebooked to EWR
- Richie on Why is the BA booking site so bad?
- Skywalker on Chat thread – Wednesday 22nd March
- shub on 241 on open jaw ticket
- davefl on California Road Trip Accommodation – August
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.