What and where to complain?

[Paul B]

I received my card several weeks after application, and in fact received my first statement (and monthly fee) beforehand. I had seen some comments that you can write into Barclaycard for a refund of the first months fee, any idea where to reach and what to say?

[NorthernLass]

The address is on the Barclaycard website, alternatively if you send them an email they will respond saying they can’t help you and send you the exact address to write to! They won’t change your earning date but you might get £50 or so compensation.

[Aston100]

I rang the number on the back of the card and got put through to a complaints team who (eventually) arranged a refund of the fee plus an additional goodwill gesture.
Player 2 used the chat facility on the app and the CS agent arranged for a refund of the fee.

[NorthernLass]

Having used both those options previously, I am fairly sure I never want to put myself through either of them again!

[anonymess]

Their complaints handling is quite broken. You can lodge a complaint through chat – if the option appears in the app which it often doesn’t. You can complain by phone, if you have an hour or more to wait in the queue. I ended up writing to them on paper; so far I’ve had two emails notifying me that they have missed the date and pushing back the response. Presumably they will eventually respond through that channel.

[harley]

0800 056 3336 is the complaint teams direct number

[PeteM]

My experience is here: https://www.headforpoints.com/forums/topic/outcome-of-my-complaints/