WIKI: Your guide to cancelled flights, baggage delay

[Rhys]

Over the years we’ve written a number of guides and articles about your legal rights when you face air travel disruption.

If your flight has been cancelled or delayed

This article looks at your rerouting and compensation options if your flight has been cancelled or delayed.

If your baggage has been lost or delayed

After BA left my luggage at Heathrow I wrote about the rights and regulations you have if your baggage is left behind!

If you have been downgraded

If you have been downgraded from a higher class to a lower class you are also entitled to compensation.

If the airline doesn’t agree

If all things fail, you can also take airlines to mediation or through the small claims court. You can read about several experiences doing so here:

• Here is my experience taking British Airways to the small claims court, after CEDR mediation failed.
• A reader sued BA after the airline insisted that the Amex 2-4-1 Companion Vouchers had no value and therefore no compensation rights.

Other useful links:

• Full text of the EU261 passenger delay & assistance regulations
• Montreal Convention airline regulation full text