Last Autumn I applied for the Priority Club Black credit card in my wifes name. Barclays was offering 40,000 Priority Club points and a full fee refund at the time, so it was a no-brainer.
The card arrived OK, the £99 annual fee was charged and refunded OK, and my wifes Priority Club account was upgraded to Platinum (one of perks of the card).
However, we never got any points to post. The first statement, which including the 40,000 bonus points, was dated 17th October. Despite various e-mails to Barclays via the credit card website, nothing happened.
Just when I was beginning to lose patience, I found this e-mail address on Flyertalk – wr [at] barclaycard.co.uk
The poster said these guys are amazing. And they were. Within 2 days we had a phone call saying that the problem would be fixed, and another 2 days later the 40,000+ points were in her account.
(As an added bonus, because they have fallen into 2013 and not 2012, they count towards her Platinum renewal for next year. If I can get another 20,000 points during the year, we can cancel the card and not pay the £99 renewal fee, because we won’t need it to keep her Platinum for 2014.)
So … if you have the Hilton or Priority Club credit cards and you are having trouble with points (missing sign-up bonuses, missing bonus points for hotel stays, missing free night vouchers etc), then contacting the e-mail address above is the way to go. (WR stands for ‘web relations’, by the way, it is not the private e-mail of a person with the initials WR!)
I am certainly more confident about recommending these cards, as I have been, now that I know there is a way of getting problems sorted.
Want to earn more points from credit cards? – January 2023 update
If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.
SPECIAL OFFER: Until 21st February 2023, the sign-up bonus on the British Airways Premium Plus American Express card is increased to 35,000 Avios from 25,000 Avios. You can apply here.
British Airways American Express Premium Plus
35,000 Avios (ONLY to 21st February) and the famous annual 2-4-1 voucher Read our full review
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
30,000 points and unbeatable travel benefits – for a fee Read our full review
Virgin Atlantic Reward+ Mastercard
15,000 points bonus and 1.5 points for every £1 you spend Read our full review
Earning miles and points from small business cards
If you are a sole trader or run a small company, you may also want to check out these offers:
SPECIAL OFFER: Capital On Tap has increased its sign-up bonus to points worth 30,000 Avios if you apply by 4th February. This is exclusive to Head for Points readers. Click here to apply.
American Express Business Platinum
40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
Capital On Tap Business Rewards Visa
Get a 30,000 points bonus, worth 30,000 Avios, until 4th February 2023 Read our full review
For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback on your spending.