Last Autumn I applied for the Priority Club Black credit card in my wifes name. Barclays was offering 40,000 Priority Club points and a full fee refund at the time, so it was a no-brainer.
The card arrived OK, the £99 annual fee was charged and refunded OK, and my wifes Priority Club account was upgraded to Platinum (one of perks of the card).
However, we never got any points to post. The first statement, which including the 40,000 bonus points, was dated 17th October. Despite various e-mails to Barclays via the credit card website, nothing happened.
Just when I was beginning to lose patience, I found this e-mail address on Flyertalk – wr [at] barclaycard.co.uk
The poster said these guys are amazing. And they were. Within 2 days we had a phone call saying that the problem would be fixed, and another 2 days later the 40,000+ points were in her account.
(As an added bonus, because they have fallen into 2013 and not 2012, they count towards her Platinum renewal for next year. If I can get another 20,000 points during the year, we can cancel the card and not pay the £99 renewal fee, because we won’t need it to keep her Platinum for 2014.)
So … if you have the Hilton or Priority Club credit cards and you are having trouble with points (missing sign-up bonuses, missing bonus points for hotel stays, missing free night vouchers etc), then contacting the e-mail address above is the way to go. (WR stands for ‘web relations’, by the way, it is not the private e-mail of a person with the initials WR!)
I am certainly more confident about recommending these cards, as I have been, now that I know there is a way of getting problems sorted.
Want to earn more points from credit cards? – September 2021 update
If you are looking to apply for a new credit or charge card, here are our September 2021 recommendations based on the current sign-up bonus.
The following offers will end soon:
- 2,000 Virgin Points on Virgin Atlantic Reward Mastercard (ends 15th October)
- 30,000 Virgin Points on Virgin Atlantic Reward+ Mastercard (ends 15th October)
- 10,000 Avios on British Airways American Express (ends 2nd November)
- 40,000 Avios on British Airways American Express Premium Plus (ends 2nd November)
- 60,000 points on The Platinum Card from American Express (ends 2nd November)
- 30,000 points on American Express Preferred Rewards Gold (ends 9th November)
Here are the top current deals:
British Airways American Express
10,000 Avios for signing up, no annual fee and an Economy 241 voucher for spending ….. Read our full review
British Airways American Express Premium Plus
40,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review
American Express Preferred Rewards Gold
Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review
The Platinum Card from American Express
60,000 points and an unbeatable set of travel benefits – for a fee Read our full review
Virgin Atlantic Reward Mastercard
The UK’s most generous free Visa or Mastercard at 0.75 points / £1 Read our full review
Virgin Atlantic Reward+ Mastercard
30,000 points bonus and the most generous non-Amex for day to day spending Read our full review
Earning miles and points from small business cards
If you are a sole trader or run a small company, you may also want to check out these offers.
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
American Express Business Platinum
40,000 points sign-up bonus and a long list of travel benefits Read our full review
British Airways Accelerating Business American Express
60,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
Capital On Tap Business Rewards Visa
The most generous Avios Visa or Mastercard for a limited company Read our full review
For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback on your spending: