Achica’s ‘£20 off’ code is working again

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• TimS says:

  2 Oct2 October 17:02

  Just to let you know, I received an email from Achica saying that they will honour the first order using the code but that any additional orders are being cancelled and refunded as it was intended to be one use per customer.
  This will likely even affect people who used both the ACHICA20AMEX and ACHICA15AMEX codes once each as they seem to be being treated the same by Achica. I used the 15 & the 20 code and my second order is being cancelled & refunded. At least they are honouring the first one, even though I only have the PR Gold and not Platinum Amex as originally requested by the offer.

• MrsG says:

  2 Oct2 October 17:56

  I’ve just had that same email cancelling my second order. Looks like I’m not going to be able to pass off freebies as Xmas presents now grrrrrr!!

• Maria Shaw says:

  2 Oct2 October 19:13

  Wonder if mine will go through. I spent just over the £20 on each, so used Paypal to pay. That might be more difficult to cancel. No emails yet.

  • TimS says:

    2 Oct2 October 19:20

    I spent just over the £20 on each too (though on my Amex). Paypal is just as easy to refund I’m afraid but hopefully you will be lucky!

• Wylie says:

  2 Oct2 October 22:53

  A recent email from Achica in connection with an order

  Thank you for shopping at ACHICA.
  We are contacting you with regards to a recent order you made with the discount code ‘ACHICA20AMEX’. This voucher code was issued via a third party and was intended for a small group of customers. Unfortunately, this voucher was distributed, and as a result some customers who used the voucher code were unaware that it was designated for one use per person only.
  We will be fulfilling your first order made using this code and your item(s) will be dispatched within the timeframes stated at the time of purchase. Unfortunately, any subsequent orders made using this voucher code will be cancelled and any refunds will be processed in the next 48 hours. Please allow up to 7 working days for the funds to appear in your account.
  We appreciate how frustrating this is and apologise for any inconvenience this situation may have caused.
  If you have any queries, you can contact our Customer Care team.
  Yours sincerely,
  ACHICA Customer Care

  • Nick says:

    3 Oct3 October 15:43

    Oh Dear…! Lets wait to see if anyone else gets the same email.

• MaltapointsTom says:

  3 Oct3 October 07:56

  Yeah I had my second order cancelled but can’t really complain. Frankly I’m fairly surprised they’re honouring the first one.

• Nick says:

  4 Oct4 October 08:23

  My girlfriends order has been cancelled. She’s had an email confirming it. Email said there was a problem with her order using code.

• Tom says:

  5 Oct5 October 07:30

  Was fun while it lasted!

• Harry says:

  6 Oct6 October 09:05

  I also got the infamous October 2 email but I only used the code once! I told them they should honor the codes their third party agent put out. It looks to me like they didn’t / don’t have their computer systems in order. Someone thought up this idea of how to get new customers without thinking it through properly. American Express in America had similar issues when they started a similar business called Vente Privee.

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