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New British Airways developments unveiled at the Gold Guest List lunch

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One of the participants at the Gold Guest List lunch in London last week, held for British Airways most valued customers, sent me over a summary of the speech that was given.  It has some interesting insights which are generally positive.

(Note that this lunch was not held under Chatham House rules.  Items discussed at these lunches usually find their way onto various internet forums so I am happy to repeat them.  If you saw my article on Saturday you will see that I did not publish a certain detail because it was not part of the main presentation but only mentioned separately to a smaller group.)

The good news

A private check-in lane with DIRECT access to Galleries First is to be built at Heathrow for Gold, oneworld Emerald and First Class passengers.  More details in my article on Saturday.

Long-haul business class is to see catering spend increased by £20 million per year.  Given the shocking state of Club World catering at the moment – my last BA main course is pictured below – this is well overdue.  I would say that BA needs to funnel some of this money into crockery and presentation.  It is difficult to feel much love for a meal served like the one below.

British Airways Club World main course

Wi-Fi is coming to short-haul with Intelsat working on a package.  Long-haul is not on the agenda due to cost and implementation issues.  To be fair, it does seem tricky to retrofit Wi-Fi and you usually only see it on new aircraft.

There is an intention to improve cleanliness onboard.  No idea how.

The lounges at Heathrow are to be fully refurbished.  No timescale was given.

There be a substantial increase in policing what is taken onboard by ‘hand baggage only’ customers.  BA accepts that the current hand baggage and priority boarding system on short-haul is not fit for purpose, partly due to increased levels of cabin baggage.  Gold and Gold Guest List members may be allowed to board first so they can take the overhead space.

The bad news

The new Club World washbags (‘pathetic’ was the description used by my source) are to stay.   That said, many airlines including Emirates have done away with amenity kits entirely on day flights.

BA admits that the feedback from customers about legroom with the new short-haul seating has been disastrous.  There are no plans to remove a row of seats to improve business class legroom, however.

The decision to scrap free domestic Reward Flight Saver redemptions was decided on financial grounds despite knowing it would alienate many customers and will not be reversed.

The decision to stop free seat allocation on Hand Baggage Only fares was decided on the same financial grounds.  BA has received substantial negative feedback – not surprising when you can spend well over £500 on a Hand Baggage Only fully-flexible ticket and still find that you cannot choose a seat whatever your status – but no change is planned.

There are plans to introduce an ‘even fewer frills’ economy ticket which will probably exclude lounge access and all other benefits such as Priority Boarding.  I am actually OK with this concept but it needs to kept out of the GDS systems which corporate customers use – otherwise business travellers who are obliged to book the cheapest fare will be forced to use it.  Have these fares on ba.com by all means but do not force them on business travellers who have no alternative.  Avios points would probably remain, oddly, because it would mean another change to the scheme.

That is about it.  If you want to take part in these lunches yourself, you only need to earn 5,000 tier points in a single membership year and you will (possibly) be invited along!


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (June 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards.

Until 18th July 2022 there is an astonishing special offer on these cards. You get 50,000 Avios on the Avios Plus Mastercard and 10,000 Avios on the free Avios Mastercard. You can apply here. We strongly recommend getting the Avios Plus card whilst this offer is running.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

50,000 Avios for signing up (A CRAZY SPECIAL OFFER!) and an upgrade voucher for spending ….. Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

10,000 Avios for signing up (SPECIAL OFFER) and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

British Airways BA Amex American Express card

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

SPECIAL OFFER: The sign-up bonus on Amex Gold is increased from 20,000 Membership Rewards points to 30,000 Membership Rewards points until 19th July 2022. This card is free for the first year.

American Express Amex Gold

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.

Capital On Tap Business Rewards Visa

10,500 points bonus – the most generous Avios Visa for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (84)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • David Barnes says:

    Mark (despite giving an unwitting impression of working for BA management . . . ) seems to hit the nail on the head with his comments. Time (and the share price, eventually, which remains resilient to date) will tell, I suppose.

    • Mark says:

      If you’re referring to my response to TrollBasher, no I don’t work for BA management…

      I don’t even work in the aviation industry. 🙂

  • pjh says:

    Any news about upgrades to the T3 lounges – with PHX, DEN, YVR, MIA, CPT etc etc moving by Oct 15 all selling F, will the Elemis Spa reopen or any rumour of a CCR or F Lounge upgrade?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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