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‘Combine My Avios’ from Iberia Plus may be fixed

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I receive an email yesterday from a reader who had suddenly found that he was again able to make ‘Combine My Avios’ transactions out of Iberia Plususing the Iberia website – to avios.com or British Airways Executive Club.

I tried this myself as I had 1,000 Avios ‘stuck’ in Iberia Plus from the recent Hailo promotion which I simply could not move, whichever route I tried.  (If the Iberia website is not behaving, the most successful fallback is usually to use the avios.com website to initiate a ‘Combine My Avios’ transfer, but even that had been failing for me.)

Amazingly, it worked:

If you have any Avios points sitting in Iberia Plus which you have been struggling to get out, you should try again.

As a reminder, this is how you do it:

Go to iberia.com and log-in by hovering over the ‘Iberia Plus’ box in the top right of the screen

Hover over ‘Iberia Plus’ again in the top-right corner and select ‘My Avios’ under the ‘My Profile’ menu

From the ‘My Avios’ page, click on ‘Buying or transferring Avios’

At the bottom of that page, headed ‘Buy, give away or transfer Avios’, you will see the line “Don’t forget you can combine your Avios with those of other customer loyalty programmes”.  Click this text.

(Important:  if your Iberia account has not been open for 90 days and has not earned at least 1 Avios point, you will NOT see this line of text because you are not yet able to transfer Avios.  Instead, you will see this:

rsz_iberia_plus_avios_transfer

There is a blank space under the ‘Transfer’ box where the ‘combine’ link should be.)

You will now be on the ‘Combine My Avios’ page.  Follow the instructions to send your points to avios.com or British Airways Executive Club.

PS.  If you missed out on earning 1,000 free Avios from the recent Hailo offer, you have not completely missed out.  The company is still offering 400 Avios.  This offer is ONLY available to Android phone users if you are not currently in Spain.  Details of how to get your 400 free Avios points are here.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

Huge 30,000 points bonus until 12th May 2024 Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (30)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Roger Wilco says:

    My account was “freezed” for a long time, the promised “unfreeze” email never came. Still I went to the IB site, the forgot my password link took me to a page where the email should’ve taken me, gave my new password and after that I could combine my Avios via the Avios.com site.

    • xcalx says:

      Thats the route I took a few weeks ago to unlock a few accounts.

    • gnarlyoldgoatdude says:

      That provided half of my solution. The password reset allowed me to look into my account, but CMA still didn’t work. AVIOS.COM people said the issue was at the Iberia Plus end. I wrote to them and got a response back saying that parts of my account needed to be re-activated, but they required Photo ID plus a form to be filled in.
      I did this a couple of weeks ago and hadn’t heard back, so I started to try the account on a daily basis. It started working yesterday!
      Funny how Raffles came up with this story today, I was about to share with him my story/solution!

  • RH says:

    Anyone have a fix for moving from Iberia to BAEC? My handful of points in Iberia are just stuck there now…

  • Lee Thornton says:

    Off topic, but has anyone else heard about US pre-clearance coming to Heathrow and Manchester?
    http://pointsandoffers.com/more/us-pre-clearance-coming-to-heathrow/

    • Rob says:

      It will take YEARS and, at Heathrow, is potentially physically impossible in most terminals.

      You should also be careful what you wish for. At JFK, in a premium cabin, you are first off and if no other plane has just landed you are often quickly at a desk. At Heathrow, as US immigration does not seem to allow priority lines, you may be stuck behind 300 people waiting to board the same plane as you.

  • Ian Greet says:

    I have just tried to do a transfer Iberia to BAEC and it says that I can only do BAEC to Iberia.

    • Rob says:

      This is a weird problem which impacts a few people and I honestly don’t understand it. There is no scenario under which the rules say you can only transfer in one direction UNLESS a household account is involved. Even then, it should only impact avios.com household accounts.

    • Tom C says:

      See my first comment in this article. I tried again and it just randomly worked.

      • Paul says:

        I still cannot get this to work. It always (no matter how many times I try) wants to go from Avios/BA EC to Iberia. 🙁

  • Trevor says:

    Tried unsuccessfully towards the end of last week – what a shame I wasted my time then. At least working now and transfer done successfully. Thanks for letting us know, very helpful.

  • Graeme says:

    Woo hoo! Worked for me finally!

  • Natalie says:

    Worked for me! Thanks!

  • Gabbai says:

    I have the same problem as others – Iberia only want Avios from BA or Avios, it will not transfer out.

    • Alan says:

      Assuming you’ve met the 90 day + activity rule, have you tried ‘pulling’ the IB Avios to either BAEC or Avios.com rather than ‘pushing’ them from IB?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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