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Bits: oneworld branding, Delta Hotels in Marriott Rewards, was your £780 BA HK ticket cancelled?

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News in brief:

oneworld alliance launches new ‘Priority’ logo

Take a look at the logo below.  You will be seeing a lot more of it:

oneworld PriorityThe oneworld airline alliance, which includes British Airways, will be rolling out this logo over the next 12 months.  It will appear at every ‘touch point’ where you can expect to receive improved service as Ruby / Sapphire / Emerald oneworld cardholder.

(In the British Airways scheme, Ruby is Bronze, Sapphire is Silver and Emerald is Gold.)

It will appear at check-in desks, fast track lanes, lounge entrances and at boarding guests to help direct guests.  Signage at 1,000 airports globally is to be replaced.  Perth is the first to be up and running.

Delta Hotels

Delta Hotels now part of Marriott Rewards – sort of

Last year, Marriott announced the acquisition of Canadian chain Delta Hotels.  As always with hotel group acquisitions, the most difficult part is the integration of an existing IT system onto the corporate platform.

The first steps are now being taken towards the integration of Delta into Marriott Rewards.  Starting immediately, your Marriott Rewards status benefits will be recognised at all Delta properties.  Your status information will not be passed to the hotel, however, so you must present your Marriott Rewards card at check in and then ask for what you are due.

That is the good news.  The bad news is that you will NOT earn any points or miles from your stay, unless you are a member of the Air Canada Aeroplan scheme.  Neither can you redeem Marriott points at Delta Hotels.  All of that will have to wait until February 2016.

As a trade off, Marriott Rewards members will save 15% on all stays at Delta Hotels until 7th September.

More details on the Marriott / Delta integration can be found here.

Hong Kong skyline

Did you book a £780 British Airways business class ticket to Hong Kong?

In April, the Hong Kong version of the Expedia website was selling £780 business class tickets from Germany to Hong Kong, via London, on British Airways.  The price was so low because Expedia had removed BA’s fuel surcharges from the prices.

This appears to have been an error due to misinterpretation by Expedia of the Hong Kong fuel surcharge rules.  One HFP reader who booked a ticket received an email from Expedia last week to say that his ticket had been cancelled, with no explanation.  Expedia is pushing the blame for the cancellation onto British Airways.

I’d be interested to know if anyone else booked this fare and has had their ticket cancelled.  It seems to be a poor show by BA since the base fare was priced correctly and it was only the surcharges which were incorrect.

Comments (25)

  • Richard says:

    My itinerary (ex-HAM) starts this Saturday and also includes a Dragonair segment. All showing fine in MMB.

  • Jan says:

    I also flew my first DUS-LHR leg on Monday and have a 3 months layover in London before my flight to HK and not had any problems. Even upgraded the long-haul to F with a Gold upgrade for two (which BA then forgot to take away from my account so I have used it again with no problems).

    • JC says:

      We also did our Germany to LON sector without issue 2 weeks ago (apart from the airport staff allowing us to go on the flight before ours as ours was delayed so had to call BA to ensure the rest of the booking didn’t canx – ‘no show protector’ in remarks apparently whatever that is). Now on a 3 month layover. Not seen any mileage or tier points yet – assumed we wouldn’t until the whole booking was flown?

      Interested to know if this is an isolated cancellation? Assume as others say they can’t do anything once you have flown the first sector?

  • cpdc1030 says:

    Looks like this was for an isolated few cases and most of us are fine. I’ve just checked in for my first leg, FRA-LCY which departs later today. To top it off, I made it an overnight stopover in FRA just to be sure. I used the IHG PointBreak to book a Holiday Inn Express in Frankfurt for 5,000 points, so it will be a very frugal experience indeed 🙂