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Review: Hilton London Syon Park hotel – the most luxurious Hilton in the world?

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This is my review of the Hilton London Syon Park hotel where we spent a weekend earlier in the Summer.

As far as weekend breaks from London go, Hilton London Syon Park is not very ambitious.  It is just seven miles from Kensington High Street where we jumped in an Uber.  It is roughly parallel to the Sky TV headquarters building that you see when you drive down the M4 towards Heathrow.

This hotel opened in 2011 as the five-star Waldorf-Astoria Syon Park.  This was rather ambitious – I don’t think there are any other Waldorf-Astoria hotels which overlook social housing and are next to a Wyvale Garden Centre.  If your view isn’t housing, you overlook the garden centre car park.  It was an outstanding example of boom era hubris on the part of the developer and the banks that funded it.

It was always an odd property.  Built on the Duke of Northumberland’s estate, the hotel is in the grounds of Syon Park.  The large country house is still there, and you can tour it in season.  The Duke, keen to generate income, has heavily commercialised his grounds.  As well as the hotel and garden centre, there is a kids soft play centre and the surrounding fields are often rented out for commercial events.

Being close to Heathrow, it was probably felt that the hotel would appeal to the luxury conference and weddings market.  Unfortunately, it didn’t work too well.

A ludicrous amount of money was spent on the Hilton at Syon Park.  Whilst the hotel was downgraded from a Waldorf-Astoria to a Hilton in 2013 (one wing of the property was also closed for a time due to minimal occupancy), the ‘hardware’ is obviously still the same as it was.

Here are a few promotional shots from the Waldorf-Astoria days, but nothing has changed:

Syon Park 1


Syon Park 2


Syon Park 3


Syon Park 4


Syon Park 5

Picture 4 is the main house, the bottom picture is the amazing conservatory at the house.  As a hotel guest, you can access the gardens at Syon House via a private gate using your hotel door key.  The grounds are STUNNING.

For an easy break with kids, the hotel has a lot going for it.

big grounds – and empty grounds, because the public cannot get into the garden area unless they pay

the pool (top photo) although children hours are restricted

the Wyvale garden centre next door has a huge cafe which makes it easy to have casual snacks if the hotel restaurant is too formal – we ate lunch there on both days

it is literally 2 minutes walk from the soft play centre

And if you don’t have kids, you can tour Syon Park House and enjoy the very plush rooms (see photo above).

Very little has changed since we stayed there in the Waldorf-Astoria days.  The butterfly house in the lobby has gone.  The smart restaurant has been replaced by a Marco Pierre White steakhouse.  That was about it.

As for the rest of it, I would imagine that:

the hotels has the smartest bedrooms of ANY Hilton hotel in the world

the hotel has the smartest pool, fitness room and spa of any Hilton globally

There are also upsides to it being downgraded.  Hilton HHonors Gold and Diamond members now receive free breakfast – this is not a benefit at Waldorf-Astoria hotels.

Here are a few of my photos:

Hilton Syon Park 1


Hilton Syon Park 2


Hilton Syon Park 3

Plane noise from Heathrow is VERY apparent outside but the hotel has amazing soundproofing:

Hilton London Syon Park 5


Hilton London Syon Park 6


Soon Park 7

If you stay here, you need to be clear about a few things.  This is NOT a country house hotel.  You can’t do clay pigeon shooting, go horse riding or do any of the things that are possible at, say, Four Seasons Hampshire.  Oddly, though, it does beat Four Seasons Hampshire in terms of the spectacular grounds and gardens.  The rooms are also on a par.  Service isn’t the same but you aren’t paying Four Season prices either.

More importantly, this is an easy place to reach.  If you can get to Heathrow easily, you can get here easily.  It won’t become our regular weekend break haunt, but I think we will try to visit Hilton at Syon Park once a year.

In terms of pricing, it is all over the place.  In November, a Saturday night was as low as £145.  The hotel is cheaper during the week much of time, testament to its failure to attract business travellers.  Hilton HHonors redemptions are a rip-off 60,000 points per night which is a terrible deal except at peak times.

You can also book it on some dates using Tesco Clubcard vouchers at 3 x face value.  You can see how to check availability in this article.

You can find out more about the hotel, and book, on this page of the Hilton website.

How to earn Hilton Honors points and status from UK credit cards

How to earn Hilton Honors points and status from UK credit cards (May 2024)

There are various ways of earning Hilton Honors points from UK credit cards.  Many cards also have generous sign-up bonuses.

Do you know that holders of The Platinum Card from American Express receive FREE Hilton Honors Gold status for as long as they hold the card?  It also comes with Marriott Bonvoy Gold, Radisson Rewards Premium and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Did you know that the Virgin Atlantic credit cards are a great way of earning Hilton Honors points? Two Virgin Points can be converted into three Hilton Honors points. The Virgin Atlantic cards are the only Visa or Mastercard products in the UK which can indirectly earn Hilton Honors points and they come with generous sign-up bonuses. You can apply here.

You can also earn Hilton Honors points indirectly with:

and for small business owners:

The conversion rate from American Express to Hilton points is 1:2.

Click here to read our detailed summary of all UK credit cards which can be used to earn Hilton Honors points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (26)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • David says:

    I stayed here a lot when I worked for Sky and had business down at the headquarters.

    I found it very comfortable but it did go through quite a few changes and it didn’t really know what it’s identity should be. There are quite a few nice pubs near by and it’s pretty close to Heathrow, however I’d still stay at one closer to the airport if looking for an airport hotel.

  • Waribai says:

    Good review Raffles, we actually stayed here summer 2013 on your recommendation. Got upgraded to a junior suite too. All very nice and I think it is definitely unrivalled by any Hilton in Europe but the best rooms in the world?!!!
    Especially at the suite level, I think many of the Asian properties: Fukuoka Sea Hawk, Hua Hin, Kuala Lumpur would be nicer in terms of comfort and luxury. Possibly the bathrooms are unrivalled though in any other Hilton!

  • Century Falcon says:

    We stayed last month for an anniversary and v much enjoyed it. We booked very last minute via using a free night voucher. An early check in request was happily accommodated and we were even given free drink vouchers etc as per my gold Hhonors. After we checked out I found we had even gained Hhonors points for the stay! The pool area was very busy with people on day spa packages, as was the bar/restaurant at lunchtime.

  • Dac says:

    We stayed here a few weeks ago with the kids and loved it. But the best Hilton definitely the new Istanbul bimonthly which is epic!

  • Sussex bantam says:

    Sunday grammar check ?? ‘Most smartest pool’.

    • gnarlyoldgoatdude says:

      Should be smarterest

      • Alan says:

        Haha love it – had been trying to hold back from commenting!

        Looks like a nice place, not sure when I’d visit though as tend to be either flying on/out of LHR (too far away for an airport hotel) or at meetings in Central London.

      • John says:

        Most bestest

  • Mark says:

    Is the butterfly house still there?

  • gnarlyoldgoatdude says:

    I think I’d disagree with the comments about ease of access being similar to that of Heathrow.
    For those on public transport, surely Heathrow offers a greater range of options.

  • Daniel @ Propeller Travel says:

    This property participates in our hotel amenity collection, offering:

    – Full breakfast for 2
    Welcome drinks on arrival A Welcome non-alcoholic Cocktail from Peacock Alley for 2 guests
    – Shoeshine or Pressing
    – Additional Food or beverage credit £30 Credit per stay towards Food & Beverage or Spa
    – Upgrade Room Category on Availability
    – Late Check-out on Availability
    – A special amenity chosen by the hotel that reflects the property (Chocolate / Fruit Delight in-room)
    – Personalized Card on arrival from GM
    – Complimentary WiFi Internet access

    • Alan says:

      Sounds good, Daniel – would be nice combining that with HHonors Gold or Diamond too! 🙂

      • Rob says:

        Is that still current? Bar was stripped of Peacock Alley name when it was rebranded so the info seems a little out of date and looks more in line with what a W-A would give rather than a Hilton.

        Excellent result, given the Syon Park rates, if they do still give those benefits.

        • Daniel @ Propeller Travel says:

          The contract is still valid, however it is very possible that the branding is different.

          Contract until January 15th, awaiting an RFP for 2016-2019. Current one
          was done in 2012.

    • Waribai says:

      Last time I was there Gold members got a free drink too

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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