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Review: Hilton London Syon Park hotel – the most luxurious Hilton in the world?

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This is my review of the Hilton London Syon Park hotel where we spent a weekend earlier in the Summer.

As far as weekend breaks from London go, Hilton London Syon Park is not very ambitious.  It is just seven miles from Kensington High Street where we jumped in an Uber.  It is roughly parallel to the Sky TV headquarters building that you see when you drive down the M4 towards Heathrow.

This hotel opened in 2011 as the five-star Waldorf-Astoria Syon Park.  This was rather ambitious – I don’t think there are any other Waldorf-Astoria hotels which overlook social housing and are next to a Wyvale Garden Centre.  If your view isn’t housing, you overlook the garden centre car park.  It was an outstanding example of boom era hubris on the part of the developer and the banks that funded it.

It was always an odd property.  Built on the Duke of Northumberland’s estate, the hotel is in the grounds of Syon Park.  The large country house is still there, and you can tour it in season.  The Duke, keen to generate income, has heavily commercialised his grounds.  As well as the hotel and garden centre, there is a kids soft play centre and the surrounding fields are often rented out for commercial events.

Being close to Heathrow, it was probably felt that the hotel would appeal to the luxury conference and weddings market.  Unfortunately, it didn’t work too well.

A ludicrous amount of money was spent on the Hilton at Syon Park.  Whilst the hotel was downgraded from a Waldorf-Astoria to a Hilton in 2013 (one wing of the property was also closed for a time due to minimal occupancy), the ‘hardware’ is obviously still the same as it was.

Here are a few promotional shots from the Waldorf-Astoria days, but nothing has changed:

Syon Park 1


Syon Park 2


Syon Park 3


Syon Park 4


Syon Park 5

Picture 4 is the main house, the bottom picture is the amazing conservatory at the house.  As a hotel guest, you can access the gardens at Syon House via a private gate using your hotel door key.  The grounds are STUNNING.

For an easy break with kids, the hotel has a lot going for it.

big grounds – and empty grounds, because the public cannot get into the garden area unless they pay

the pool (top photo) although children hours are restricted

the Wyvale garden centre next door has a huge cafe which makes it easy to have casual snacks if the hotel restaurant is too formal – we ate lunch there on both days

it is literally 2 minutes walk from the soft play centre

And if you don’t have kids, you can tour Syon Park House and enjoy the very plush rooms (see photo above).

Very little has changed since we stayed there in the Waldorf-Astoria days.  The butterfly house in the lobby has gone.  The smart restaurant has been replaced by a Marco Pierre White steakhouse.  That was about it.

As for the rest of it, I would imagine that:

the hotels has the smartest bedrooms of ANY Hilton hotel in the world

the hotel has the smartest pool, fitness room and spa of any Hilton globally

There are also upsides to it being downgraded.  Hilton HHonors Gold and Diamond members now receive free breakfast – this is not a benefit at Waldorf-Astoria hotels.

Here are a few of my photos:

Hilton Syon Park 1


Hilton Syon Park 2


Hilton Syon Park 3

Plane noise from Heathrow is VERY apparent outside but the hotel has amazing soundproofing:

Hilton London Syon Park 5


Hilton London Syon Park 6


Soon Park 7

If you stay here, you need to be clear about a few things.  This is NOT a country house hotel.  You can’t do clay pigeon shooting, go horse riding or do any of the things that are possible at, say, Four Seasons Hampshire.  Oddly, though, it does beat Four Seasons Hampshire in terms of the spectacular grounds and gardens.  The rooms are also on a par.  Service isn’t the same but you aren’t paying Four Season prices either.

More importantly, this is an easy place to reach.  If you can get to Heathrow easily, you can get here easily.  It won’t become our regular weekend break haunt, but I think we will try to visit Hilton at Syon Park once a year.

In terms of pricing, it is all over the place.  In November, a Saturday night was as low as £145.  The hotel is cheaper during the week much of time, testament to its failure to attract business travellers.  Hilton HHonors redemptions are a rip-off 60,000 points per night which is a terrible deal except at peak times.

You can also book it on some dates using Tesco Clubcard vouchers at 3 x face value.  You can see how to check availability in this article.

You can find out more about the hotel, and book, on this page of the Hilton website.

How to earn Hilton Honors points and status from UK credit cards

How to earn Hilton Honors points and status from UK credit cards (May 2024)

There are various ways of earning Hilton Honors points from UK credit cards.  Many cards also have generous sign-up bonuses.

Do you know that holders of The Platinum Card from American Express receive FREE Hilton Honors Gold status for as long as they hold the card?  It also comes with Marriott Bonvoy Gold, Radisson Rewards Premium and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Did you know that the Virgin Atlantic credit cards are a great way of earning Hilton Honors points? Two Virgin Points can be converted into three Hilton Honors points. The Virgin Atlantic cards are the only Visa or Mastercard products in the UK which can indirectly earn Hilton Honors points and they come with generous sign-up bonuses. You can apply here.

You can also earn Hilton Honors points indirectly with:

and for small business owners:

The conversion rate from American Express to Hilton points is 1:2.

Click here to read our detailed summary of all UK credit cards which can be used to earn Hilton Honors points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (26)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Nick says:

    Thanks Raffles, Ive always fancied this place so might have a look at it. Flying in/out of LHR i couldn’t bring myself to go anywhere other than the sofitel. And if buying at the right time the prices are not bad for a 5 star at LHR. That cant be said about buying a cocktail at the champagne bar mind…..:)

  • Adey says:

    Nice hotel, great suites…,

    However, let down by a mediocre restaurant (breakfast was fine).


    • Rob says:

      It didn’t look enticing for families I agree – we had the bar menu and sat outside.

  • Tariq says:

    Have always been meaning to have a stay here but haven’t managed it yet! Agree it looks like a great choice for Hilton in West London.

    Just had two nights with Hilton, first one at Warwick where we had excellent service – standard room was £51 booked in advance during the sale (with the extra HH discount) and they upgraded us to a ‘club room’ in the Castle Wing, slightly newer than the main hotel, still aged, but clean and very serviceable. Welcome amenity of 2 free drink vouchers, 2 bottles of water, slippers and a bottle of roasted nuts. My daughter was given a little activity pack, and there was a welcome card in the room and a welcome letter given at reception. I don’t believe that I was charged for parking, which was advertised as £5 for guests, but won’t complain if they charge this as an incidental.

    Second night at Wembley, booked through the Amex £50 of £100 offer some time ago – so total cost was around the same as the first night at Warwick… Parking £15 though. Fortunately was checked in by the front office manager – presented my HH gold card on my phone and was upgraded to an Exec room with lounge access. This is a superb hotel and the exec lounge is top quality with free alcohol and light snack selection from 6-8pm. No desserts though which was disappointing…! 🙂

  • Dominic says:

    I stayed here last summer with my wife and two young boys, rather than use a regular airport hotel at Heathrow. It was sort of fine….

    I agree with Raffles that the rooms are good. However, the food and restaurant service was remarkably poor. Marco Pierre White’s name is branded over the mainly steak-based menu. It was poor quality, and the service was dismal. They forgot our order at first, and our kids were dropping with tiredness by the time it came. My dish was inedible, and by the time they’d brought another one, my wife had had to take the kids to bed.

    The location is fine for its outdoor space, and if you have a car. But I’d avoid eating here.

  • Oh! Matron! says:

    Stayed here at Christmas due to our works Crimbo do being here (note: there’s a corporate company that has a big marquee outside at chrimbo doing these events several nights a week). Despite it being midweek, I managed to get it for a snip over £100 for the evening, and, I have to say, had a lovely evening. And it smells nice! The bar is nice but small, breakfast was great, didn’t eat dinner.

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