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Review: the American Airlines lounge, London Heathrow Terminal 3

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This is my review of the American Airlines lounge in Heathrow Terminal 3.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

I flew to Helsinki a fortnight ago to test drive the new Airbus A350.  As Finnair fly from Heathrow Terminal 3, I had five lounge options:

I decided to visit them all!  Having started off with the two third-party lounges (No 1 Traveller – outstanding, Swissport – dreadful) I moved on to the oneworld options.

I reviewed the British Airways lounge in Terminal 3 here.  I had planned to review the Cathay Pacific lounge as well, but I didn’t know when I visited that it was about to close for refurbishment.  As it is now shut – I was one of the last people to visit, it seems – there is no point wasting pixels on it.

This leaves the American Airlines lounge.

I had heard some fairly positive things about this lounge – no-one is ever going to rave about an American Airlines lounge, of course, but the buzz about this was not too bad.  I was therefore a little surprised with what I found.  You need to remember that I was there at 5.30pm in the afternoon which appears to be a lull in the AA schedule.

The reception area is very smart indeed.  I get a feeling that it has been refurbished far more recently than the lounge itself.

I walked around the corner and found myself in a h-u-g-e space.  It feels far bigger than the British Airways lounge.  What is lacked, however, was guests:

As empty

…. any guests …

As empty 2

… anyone there? ….

AA empty 3

… anyone, please? ….

AA dining area

The good news is that it seemed I would have an entire buffet to myself.  Sadly the food, whilst obviously not as bad as the British Airways selection next door, was still not fit to lace the boots of the No 1 Traveller spread upstairs.  There was some pasta:

AA pasta

…. some salad ….

AA salad

… and some sandwiches ….

AA sandwiches

I don’t have a photograph of the self-service bar.  It was nothing to write home about – I didn’t see champagne in any of the lounges I visited (it would have been in the First Class section of the BA lounge) although the now-closed Cathay lounge did have prosecco.

What AA did have was sweets:

AA sweets

It also had a large number of computers for your use (although BA had more) and the usual terrible ‘only there because they paid us’ selection of magazines.

It is difficult to write about a lounge when you are the only guest – there were no staff either.  Just me and this big space.  It was a bit spooky.  It gave me too much time to consider the state of the furnishings, which were frankly pathetic and look as it they escaped from the reception area of a 1970’s office block.

I am guessing (well, hoping) that the lounge comes to life in the early evening with decent food and a few other guests.  I can’t recommend visiting at 5.30pm, however ….

From my tour of Terminal 3, the clear winner in the lounge stakes is No 1 Traveller.  You can access with a Priority Pass or buy access via their website.  Of the oneworld airline lounges, British Airways is the best of an uninspiring bunch.

I am hoping to visit the Virgin Clubhouse in Terminal 3 in 2016, which is somewhere I haven’t visited this century.  It is time I paid it a visit again.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (October 2022)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

The Platinum Card from American Express

60,000 points (SPECIAL OFFER), £200 travel credit and unbeatable benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

EDIT: Until 25th October 2022, there is an exceptionally generous sign-up bonus on The Platinum Card. You will receive 60,000 Membership Rewards points – double the usual amount – and £200 to spend at Amex Travel. You need to spend £6,000 within six months to earn the bonus.

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (39)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • AndyGWP says:

    Thanks as always for the review. I’m curious though… if the CX lounge hadn’t closed, where would you have rated / placed it?

    Also, second question, do you (or any readers) know which is the best T3 lounge for a (newly attained) BA Gold and their BA silver wife??

    I used to love the CX (good magazine selection there too!), so was planning to try “CX First”, but that plan has been blown out of the water. Is BA First (or whatever it’s called) my best option now, or does Admirals Flagship stack up well?

    Sorry for babbling 🙂

    • Rob says:

      It wasn’t hugely impressive. Below BA (purely based on facilities), above AA.

  • CapeCam says:

    Does anyone know if the Emirates lounge at T3 has now reopened, and if it has a dedicated First Class area now ?

  • RalphB says:

    Did you do the Finnair A350 review yet? I’ve searched around on your site but can’t see it ….

    • Rob says:

      No, had to get the lounge reviews done first! Will be very soon as I adament it will be done before I head off to the Middle East on the next review trip on Thursday!

  • New London Heathrow LHR lounge (closed until June 2016) - Page 3 - FlyerTalk Forums says:

    […] hours, 5 lounges (part 4): Review of the American Airlines lounge, Heathrow Terminal 3…ow-terminal-3/ This provides reviews of the T3 lounge […]

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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