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Review: InterContinental O2 hotel, London

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By a coincidence, we (Rob and Anika) each stayed at one of the two London InterContinental hotels over the last ten days.  We thought it would be interesting to do a ‘compare and contrast’.  Today, Rob looks at the brand new InterContinental London O2 where he spent the Bank Holiday.  Click here for Anika’s review yesterday of the flagship InterContinental London Park Lane.

This is my review of the brand new InterContinental London O2.

Why was I here?  Good question.  A Bank Holiday weekend loomed and the kids wanted to go away.  With a flight abroad planned for next weekend, however, the parents didn’t want to go far.

The new InterContinental London O2 was recently cut to just 45,000 IHG Rewards Club points per night.  For cash, it can be as cheap as £104 – literally 75% cheaper at times than the Park Lane version.

Feedback from friends was positive and, as it has a swimming pool and is very close to the cable car, we thought it would be fun for a night.  The world of the Greenwich peninsula certainly feels a million miles away from the Victorian street we live on in West London.  My InterContinental Ambassador status got us a guaranteed 4pm check-out so a one night stay was effectively 26 hours in the hotel.  That made it long enough to feel like a bit of a break.

For clarity, we booked this using our own IHG Rewards Club points.  Unlike our other recent InterContinental reviews, IHG played no part in arranging the stay.

The hotel has a few oddities which I will go into but, for clarity, this is an exceptionally good hotel with impressively furnished rooms, great views (at least on the Thames side), a lovely pool, a good mix of restaurants and is astonishing value for money at £104 when available.

InterContinental London O2 review exterior

Getting to InterContinental London O2

Once you’re inside the hotel, it is great.  You will be a bit worried about what you are getting into until that point.  

Coming from North Greenwich tube, you are directed along the side of the O2.  First you pass a building site, then you cross the O2 service road and a roundabout, then you walk the rest of the way on a pavement that has not been completed yet and is still rough gravel.  When it rains it must be pretty woeful.

Later you realise that there is a pathway from the hotel directly into the O2 (although it is a bit slower from the station).  Note that this route is NOT signed inside the O2 so it is tricky to find it when arriving for the first time.  Even this is hardly glamorous – this is the entrance hut if you come from the hotel:

InterContinental London O2 review walking route

This is the back of the arena which you have to navigate around:

InterContinental London O2 review inside

Let’s forget all that.  It is best if you check in and don’t leave again unless necessary.

The lobby

Let’s be clear from the start – there is NOTHING about this hotel which is not an improvement on the InterContinental Park Lane.  If you dropped the hotel down in the West End it would be a huge success.  Owners Arora (who also own the Sofitel at Terminal 5) are either mad or hugely optimistic.

InterContinental London O2 review lobby

From the second you walk into the lobby you can tell that serious money has been spent here.  There is a clear maritime theme throughout the public areas, starting with this lovely concierge area as you enter:

InterContinental London O2 review concierge

Our rooms

Our two standard rooms were upgraded to a Riverview Suite and a connecting Deluxe Room.  We had to wait an hour for the suite to be ready – it seemed to be the only connecting room available – but we were glad we did.  I have Ambassador / Spire Elite status which is what drove the upgrade.  It had nothing to do with HfP.

This is the suite (dog not included):

InterContinental London O2 review room


InterContinental London O2 review suite

and the bathroom:

InterContinental London O2 review bathroom

The suite came with mouth wash, a razor and tooth brush – apart from that the amenities seemed the same across the two rooms.  Toiletries were the Anne Semonine brand, different from Park Lane but the same as I got in Le Grand Paris the week before.

(Disappointingly, the bottle of champagne on ice that was waiting for me in my room in Paris was not repeated at either Park Lane or the O2.  Now I think about, I never received my Ambassador welcome gift at the O2 either ….)

Here is a view towards Canary Wharf:

Max Burgess

It is all very impressive, especially the artwork above the bed.  Apart from the sofa, the suite was not very different – and not massively bigger – than the connecting Deluxe room.  I would suggest that a Deluxe Room with lounge access is a better deal (at a similar cost) than a suite without lounge access.

Purely for Anika’s benefit, I will note that all rooms except the basic Superior ones have Tassimo coffee makers as well as a kettle (and some very high quality tea).  You don’t even get a coffee machine in a Studio Suite at InterContinental Park Lane.

Unbelievably for a new hotel, they have messed up the plug sockets.  The desk only has one free UK plug socket.  There is a round-holed 3-pin socket for a light but the hotel then went and bought normal lights which take up one of the two standard sockets!

One side of the bed also has no plug sockets at bed level (there is one if you push the bedside table out the way) which is not acceptable for a new hotel in 2016.

Click here to read Part 2 of my review of the InterContinental London O2.

The hotel website is here if you want to find out more or book.

IHG One Rewards update – May 2024:

Get bonus points: IHG One Rewards is offering 2,000 bonus points for every two cash nights you stay (not necessarily consecutive) between 1st April and 31st May 2024. You can read our full article here and you can register here.

New to IHG One Rewards?  Read our overview of IHG One Rewards here and our article on points expiry rules here. Our article on ‘What are IHG One Rewards points worth?’ is here.

Buy points: If you need additional IHG One Rewards points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (13)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • mohamed says:

    The roof top bar is open and very pleasant.
    Having club access you cant have free breakfast at restaurant but only the club,with time the club will extend its opening hours,i ve stayed 3 times and no more than 6 persons at the same time in the club.
    This property is far more generous than Park lane,Royal ambassadors got the choice of upgrade to Suite or free club access.

  • James67 says:

    To be honest, the quality of the furnishings doesn’t look very good to me, at least in the pictures. The sofa looks flimsy and cheap while the bedding looks a bit shabby and uninspiring. Does not compare well to CP Aberdeen Airport, for example, I stayed a few weeks ago at under £40 a night.

    • Rob says:

      The photos are misleading. To be honest, when I uploaded them, I thought the same thing!

  • Richard says:

    I was here at the weekend and was quite impressed. We were allowed to have breakfast in the restaurant with having club access. The strangest thing was you couldn’t see the TV from sitting in the sofa, so ended up shifting the room around. The sofa bed is the heaviest in the world!!

  • Jason Cousins says:

    Raffles, you’ve expertly caught the reflection of the top of my home in the Ballroom picture! Living close by, curiosity has got me and trying out the hotel this Friday (cheap rates despite a show on). Hopefully my newly obtained Ambassador status will be honoured correctly.

  • Peter says:

    It seems the most common sense thing in the world to me when designing new hotels that in this gadget driven world we need more plug sockets! Ideally one on either the side of the bed or even better a USB socket so you can plug straight in! (some hotels seem to have them on the side of the phones which is a good option)

  • jarvester says:

    Hi Rob, does a normal points redemption guarantee a room for four people? Got two kids myself so understanding where basic redemptions will give us rooms that work for us is instrumental when deciding which hotel chains to collect points from. What chains would you advise as best for families? Thanks a lot

    • jarvester says:

      Apologies I’ve just seen you booked two rooms. I guess that answers my question. I know Holiday Inns and some Indigo hotels do have rooms that will accommodate four at the same rates as basic doubles, hence my question. Cheers

      • Rob says:

        The irony is that, whilst we booked two rooms, because one was upgraded to a suite with a sofa bed we would have been OK with one! For review purposes it was useful having access to the Deluxe as well (and we got more coffee pods!).

    • jarvester says:

      Thanks, very useful info!

  • Scottnothing says:

    I stayed here over the weekend and really enjoyed it. I live in central London and it proved to be the perfect hotel for a London “staycation”.

    As a Gold Ambassador I received the fruit and water amenity, 4pm check-out, room upgrade and an in-room movie. We partook in the 5 course tasting menu at the Peninsula restaurant (which was excellent). The 50 per cent off food promotion at Peninsula is running until the end of August but you need to ask for it at check-in. I thought the room was perfectly sized for two people (Deluxe King Canary Wharf – corner – 1102) and very comfortable.

    We took the River Boat from Embankment to the O2 dock – not because it was convenient but for the tourist factor (also the accompanying free audio guide app in:flow is excellent). The hotel is a short 5-10 min walk from the O2 dock, the main sights in Greenwich are only a 25min walk along the Thames path from the hotel and the Thames barrier is a 45 min stroll (or 20 min jog) the other way.

    The gym facility was excellent and I also rated the pool, sauna, steam room highly as well. The hotel was not very busy during our stay (which meant we were able to check in at 10am).

    The only (very minor and easily resolved) hiccup was with the IHG MasterCard rate. It is supposed to include breakfast but that didn’t show on the hotel’s booking system. It meant that the duty manager had to be called during check-out, I had to present the voucher and show the booking confirmation on my phone (which I had to email to the manager) before they would remove the £25 per person breakfast charge.

    The Club supplement was £75 which wasn’t worth it given we had booked dinner at 7pm and breakfast (was eventually) included in our rate.

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