Review: British Airways arrivals lounge, Heathrow Terminal 5

My review of the British Airways arrivals lounge in London Heathrow Terminal 5

7 July 2016 By Rob

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This is my review of the British Airways arrivals lounge in Heathrow Terminal 5.

This is part of our series of reviews of airport lounges across the UK. You see all of the reviews here.

It had been a long time since I visited the BA arrivals lounge – certainly longer than the four years I have been running this site. When we travel as a family we usually just want to get home as quickly as possible, and in any event flights from the Middle East arrive after the 2pm closing time. At the same time, my solo flights over the last few years have generally been on airlines other than BA as I try to test out the competition.

My visit 13 days ago was a rare one. I won’t be forgetting it in a hurry, since I landed in Heathrow to the fall-out from the EU referendum and the first thing I saw when I entered the lounge was David Cameron resigning.

Let’s jump back a bit. The British Airways arrivals lounge is situated landside in Terminal 5. Once you pass through customs and emerge into the main terminal area, you need to head to your left, past the massed ranks of waiting Addison Lee drivers, and take the lift or escalator up to the first floor.

The entrance rules for the British Airways arrivals lounge are slightly different to the airside Galleries lounges. This is how I believe it works:

BA Gold Guest List – you’re in, if you arrived on a long-haul flight on any airline in any class. Bring a guest.

BA Gold – you’re in, if you arrived on a long-haul BA flight in any class. No guest.

Iberia or AA top tier member – you’re in, if you arrived on a flight which is part of the AA / IB / BA joint venture agreement (ie anything across the Atlantic) in any class

Any other oneworld Emerald card – no access

BA Silver or oneworld equivalent – no access

BA Bronze or oneworld equivalent – no access

Arriving in First Class or Club World – you’re in, but you can’t bring a guest

If you arrive into Terminal 3, you may – when it reopens after refurbishment – also use the American Airlines arrivals lounge which has its own complex set of access rules.

The British Airways Terminal 5 arrivals lounge

As you enter, the spa area is off to your left and the casual seating area (where I went, to watch Brexit on the TV) is to your right. Directly in front of you is the main dining area:

which has a look you will be familiar with from the British Airways departure lounges:

It isn’t fine dining but, for breakfast, it does the job. Note that food is only available until 12.30 even though the lounge remains open until 2pm:

If you are arriving in First Class, there is a special First Class dining room. You still need to carry your food from the main buffet which makes it pretty pointless to be honest. I don’t know if there are any special ‘to order’ items (Edit: there are, according to the comments) because I was outside watching the TV!

Here is the seating area off to the right:

and

Here is the entrance to the spa area which includes showers:

I am guessing this is somewhere where you can do your nails ‘n’ stuff …. looked a bit confusing to me 🙂

Opposite the spa entrance is a decent size business centre:

All in all, the British Airways arrivals lounge in Terminal 5 is a good facility. I have always had a soft spot for it. It wasn’t too busy when I was there and the food on offer was more than adequate. One advantage of having it is that you can refuse breakfast on the plane in order to get some extra sleep, knowing you can eat as soon as you land.

If you’ve never been, it is worth visiting next you time you arrive in Terminal 5 in Club World or First in the morning.

If you want to find out more, there is a special page dedicated to the lounge on ba.com which you will find here.

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