Terminal 5 Aspire lounge is now in Lounge Club – a good reason to get American Express Gold

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Sam Williams says:

  12 Nov12 November 05:56

  I’m sat in Aspire Lounge right now, and just witnessed a gentlemen get turned away because he had Lounge Club. He was showing the lady on reception but he was told it isn’t accepted here. Clearly the message hasn’t got to all staff yet!! Even when showing the web page he wasn’t allowed in.

  • the real harry says:

    12 Nov12 November 07:36

    Must be intensely frustrating for them 🙂

    No doubt issue will be resolved within days.

    What we need now is No1 @ T3 lol

• Roger says:

  12 Nov12 November 06:00

  OT – Lloyds Avios Reward Card

  If a new CC is opened by someone who does not have Avios.com account, does Lloyds open one for you? If so do I need to wait until statement date to find out account details? How do I get login detail?

  • AS says:

    12 Nov12 November 07:28

    Lloyds seems to have opened a new account for me even if I already had an account in my name! I had a letter from Avios.com stating this and had to ring their(avios.com) customer service to merger accounts…

    • mark2 says:

      12 Nov12 November 09:37

      It can sometimes be useful to have more than one account; when this happened to me I kept the extra one for E-Rewards etc (an acquired taste I agree), probably not if I was still working.

    • Alan says:

      12 Nov12 November 10:30

      Happens all the time with Avios.com sadly – it’s a rubbish system that tries to match existing accounts but often fails (esp if you live in a flat). Online chat is probably your quickest way of getting the accounts merged.

  • the_real_a says:

    12 Nov12 November 13:14

    They can be merged very easily by phoning Avois.com. Its helpful if the “other” company can tell you the avios account number that it is using for points, otherwise the Avios agent can search on some key words to find you. Thankfully the Avios.com call center is still in the UK so common sense is in play.

• David says:

  12 Nov12 November 06:55

  Also now on LoungeKey it seems, making the HSBC Premier card even more appealing.

  • Alexey says:

    12 Nov12 November 12:16

    where did you see that ? Seems nothing on lounge key website …

• Nick says:

  12 Nov12 November 07:31

  I have an Amex gold but have s couple of questions re the lounge club passes.

  1. You say it comes with two free passes two for myself or one for myself and a guest. I’ve used it twice this year at STN for my wife and I. I’ve never been charged and I don’t recall ever being told by the lounge my free passes were now up and I’m being charged. I’m confused I thought it was two free passes for me and a guest i.e. As I have done this year.

  2. If I used it a third time for example is it £15 per person per visit?

  • the real harry says:

    12 Nov12 November 07:42

    You should have been charged ( @ £15 a time) after you used up your 2 free passes – this does happen a fair bit on lounge passes because of the human element

    • Roger says:

      12 Nov12 November 07:49

      do they swipe card to confirm use?

      • Nick says:

        12 Nov12 November 08:40

        Yes they do

    • Nick says:

      12 Nov12 November 08:40

      Is that two free passes of me and my wife you mean? In which case this is what I’m upto

      • the real harry says:

        12 Nov12 November 08:54

        you’ve lost me somewhat 🙂

        you get 2 free passes, pure & simple

        either 2 for you or 1 each for you & your guest

        • Nick says:

          12 Nov12 November 09:06

          Probably me sorry! I’ll try again I used the lounge at STN one two occasions this year since getting my card. On BOTH those occasions I was with my wife. So two trips with two people on each trip. Used the lounge club card never been charged. I’m still confused by the wording not that it’s end of the world. It confused me as it appeared to be two visit for the card member only OR one visit for the card member and guest which my point is isn’t the case.

        • the real harry says:

          12 Nov12 November 09:35

          you just got lucky

          if it were me I’d try it another time just to see if you got a lucky card that doesn’t charge back to your Amex card

          some people have cancelled Plat but report that their Priority Pass still gives free lounge entry 🙂

        • Rob says:

          12 Nov12 November 11:57

          No they don’t. Would only work if the PP was handled manually.

    • Chris jones says:

      12 Nov12 November 08:47

      I would contact amex.

      When I had gold I phone up and said I was a family of 4 and 2 passes didn’t help me and I wanted more.

      Amex looked at my account and updated my lounge pass to 4 or 8. Can’t remember I’ve has Plat for a few years now.

      But if you don’t ask!

      • the real harry says:

        12 Nov12 November 08:55

        admire the initiative

        you probably got a particularly pleasant agent – highly unlikely to work more widely but I’d love to hear evidence to the contrary

  • Sandgrounder says:

    12 Nov12 November 08:07

    The lounge don’t know yur payment arrangements, they just swipe the card to bill you. You should get a £15 charge on your PRG for each entry after the two free ones. I can’t recall but doen’t the welcome letter include some log in details so you can check your usage history?

    • fivebobbill says:

      12 Nov12 November 09:21

      Yes you get a pin number in the Lounge Club welcome pack to create an account online, and from there you can manage and monitor your account (change payment card, check balance etc). You also used to be able to pre book lounges on the site up until a year or so ago, and take the print out with you to present at the welcome desk – that facility seems to have gone now, but would have been handy nowadays given the confusion at T5

  • Nate1309 says:

    12 Nov12 November 09:24

    Is your wife a supplementary card holder? Because then they get a pass for 2 entries also I believe. Same with Platinum the main card holder and supplementary card holder get a priority pass card each.

    • the real harry says:

      12 Nov12 November 09:33

      not with Gold

    • Nick says:

      12 Nov12 November 09:45

      Yes she is

      • the real harry says:

        12 Nov12 November 10:02

        I repeat: 🙂 Gold Supps don’t get lounge passes

  • James says:

    12 Nov12 November 09:59

    I actually got told by Amex it was two passes for me plus a guest (ie four total entries). Used the card accordingly and was never charged.

    • Roger says:

      12 Nov12 November 10:57

      For which card? Amex PRGC or Platinum?

• Andy says:

  12 Nov12 November 09:49

  I have used my lounge club card to get me and OH into lounges about 5 times now(so that’s 10 entries) card is always swiped, and have never paid once. The lounges were no.1 BHX, Aspire LTN, the one at Venice Marco Polo,

  • the real harry says:

    12 Nov12 November 10:04

    seems to be a pattern developing 🙂

    since the risk is only £15 each, might as well suck it & see

    unfortunately I think there’s no T3 Lounge Club entry any more, my next flight – is that right?

    • the real harry says:

      12 Nov12 November 11:46

      Complimentary Prosecco until 31JAN17

      must have missed the HFP article 🙂

• Roger says:

  12 Nov12 November 11:02

  Since there is a lot of discussion today about Lounge Club card, what is the best possible way to use my 2 free visit for four people? I will be happy to pay for other two but not sure how it will work out for four of us i.e. any reservation required by prepaying?

  • Rob says:

    12 Nov12 November 11:54

    The only lounge you can reserve is No 1 Traveller for £5 a pop. If you can, save them for Plaza Premium at T2 or T4 which are great lounges and never full, so no risk of not getting in.

    • fivebobbill says:

      12 Nov12 November 12:10

      Roger, you just show your Lounge Club card at the entrance, you don’t need to show them anything else (although some ask you to sign in). Your pass is linked to the credit card you opened the account with (in this case Amex Gold Rewards). Your first 2 visits are free (either 2 for you, or 1 for you + one guest), your Amex card won’t be charged. After you have used your 2 free passes your card is charged at £15pp, for you and as many guests as you like! If you’ve never used your card before then for 4 people your card will be charged £30, ie 2 free, and 2 @ £15. (Officially! There’s always the chance someone makes a mistake and your guests get in for free 🙂

    • Leo says:

      12 Nov12 November 12:28

      Did you find out how to book the glass of champagne option Rob? The one that gets you a guaranteed reservation with the bonus of fizz?

      • Leo says:

        12 Nov12 November 12:30

        I meant for No1 sorry.

        • Rob says:

          12 Nov12 November 12:31

          Yes. It seems you go onto their site and book the champers as an extra item. The confirmation says the voucher guarantees you entry. (Not tried this myself though.)

      • n says:

        12 Nov12 November 12:43

        Glass of champagne for £7.50 inc guaranteed entry.

        (and you can save the champagne voucher for another day if you end up at the lounge horrifically hungover having gotten carried away the night before a 7am flight)

        It works!

• Louise says:

  12 Nov12 November 11:10

  Visited the Aspire lounge in T5 in September and thought it wasn’t that good. Definitely wouldn’t pay to go in there. Very cramped surroundings

• mark2 says:

  12 Nov12 November 12:16

  OT but Lounge.

  Has anyone experience of the Centurion Studio in Seattle for breakfast please?

  • Chris says:

    12 Nov12 November 13:27

    Yes, I was there earlier this year. Breakfast was great. The Centurian lounges are definitely the best lounge option you’ll find if you’re flying internally in the US.

    • mark2 says:

      12 Nov12 November 13:52

      Thanks; glad to hear that it can be used for internal flights as they tend to regard flights to Canada as being in that category in many lounges.

This article is closed to new comments. Feel free to ask your question in the HfP forums.