This is our review of the new Cathay Pacific lounges at London Heathrow Airport Terminal 3.
It took one year, but Heathrow Terminal 3 has finally got its new alternative to the British Airways lounges. And it was worth the wait.
Last November the old Cathay Pacific lounge closed for expansion and refurbishment, growing into the space which used to be occupied by the Singapore Airlines lounge. After one year of work the new Cathay Pacific First and Business lounges officially opened their doors last Tuesday.
I went down to Heathrow Terminal 3 for the press launch to take a first look at both lounges, which are being managed by Plaza Premium on behalf of Cathay.
The new Cathay Pacific lounge complex has separate First and Business Class areas that can be accessed with your British Airways Executive Club card. For the First Class lounge you need to have BA Gold or be flying BA First and for the Business Class lounge you must be BA Silver or be travelling on a Club Europe / Club World BA ticket.
If you don’t have BA status, Aspire has just opened a new Club Aspire lounge in Terminal 3 to replace the old Servisair lounge. This is accessible via Priority Pass and Lounge Club. We are planning to review that next week.
The two lounges share a reception and the bathrooms as well as the shower rooms are accessible by all passengers.
First Class Lounge
This is where to head if you have a BA Gold card. The first thing you notice when walking into the First Class Lounge is how well lit it is. There are floor to ceiling windows for natural light during the day and various lamps.
At the far back is a reading area with magazines.
The First Class Lounge has got a dining room with all day a la carte menu.
Here is the menu (click to enlarge).
Without stating the obvious, you won’t be getting waiter-service fine dining over in Galleries First …..
The self service bar has everything from spirits to wine and bottled beer as well as Carlsberg on draft and soft drinks. The British Airways lounge may actually have an edge here – Cathay doesn’t get everything right.
The First Class Lounge also has a snack bar. I was in the lounge in the morning and there were sandwiches, yoghurts and fruits.
Business Class Lounge
One thing Cathay Pacific Lounges are famous for is their noodle bars and this has been retained in the new lounge. I can confirm that the food is very good because I had champagne, dim sum and noodles for breakfast. And this was the morning after the Head for Points Christmas party …..
The menu isn’t as vast as in the First Class Lounge but has still enough choices including vegetarian options.
The restaurant area reminded me a bit of a posh Busaba without the communal tables …..
Every table has got two UK sockets with USB ports so you can charge your devices whilst eating.
As you walk through the dining area, you get to a seating area with a bar.
These green armchairs with reading lights are incredibly comfortable.
This is the business centre with an accessible telephone booth at the far end.
The shower rooms, stocked with Aesop products, are at the end of the hallway outside the two lounges. I didn’t manage to take a good picture of the shower itself, however there is a bit in the video below.
I shot two videos whilst I was there to give a better impression of what you will find. If you can’t see the links below, you will find them on our YouTube page here where you can also subscribe to our channel.
First Class Lounge:
Business Class Lounge:
As Cathay Pacific is part of the oneworld alliance, British Airways Gold card holders and First Class passengers can access both lounges and BA Silver card holders or passengers travelling in Club Europe / Club World can use the business lounge. Both lounges are very impressive and, in terms of style and food, represent a massive improvement on the BA option.
I recommend a visit to everyone on their next flight from Heathrow Terminal 3 – try to get in before the word gets around and all BA passengers start heading across …….
How to get FREE airport lounge access via UK credit cards (August 2022)
As a reminder, here are the four options to get FREE airport lounge access via a credit card:
The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.
EDIT: Until 25th October 2022, there is an exceptionally generous sign-up bonus on The Platinum Card. You will receive 60,000 Membership Rewards points – double the usual amount – and £200 to spend at Amex Travel. You need to spend £6,000 within six months to earn the bonus.
If you have a small business, consider American Express Business Platinum instead.
Additional lounge visits are charged at £20. You get two more free visits for every year you keep the card.
There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus. Full details are in our American Express Preferred Rewards Gold review here.
HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network. Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.
The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer. Full details are in my HSBC Premier World Elite Mastercard review.
PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.