Review of ANA’s business class service from London – Tokyo Haneda

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ANA, Japan’s largest airline, invited us to review their Business Class flight from London to Tokyo Haneda.

Whilst British Airways and Japan Airlines both offer daily services from Heathrow to Tokyo, ANA also flies the route.  As we explained yesterday, ANA is both a Star Alliance member and a Virgin Flying Club partner so there are plenty of options for earning and spending miles with the airline.

As I had never been to Japan I was more than happy to finally get that stamp in my passport.  For clarity, ANA provided me with a complimentary Business Class return flight to Tokyo.  HFP paid all of its own expenses, including my hotel and transfers.

ANA uses the United Club lounge at Heathrow Terminal 2B which was almost opposite the gate. Rob reviewed this lounge last year so I had a bite and a drink instead of running around taking pictures. You can read his United Club review here.

United Club is one of the best lounges anywhere in Heathrow and is our recommended choice as well as the ‘official’ ANA lounge.  You also have the option of using the Singapore Airlines or Air Canada lounges in 2B or the Lufthansa lounge in the main Terminal 2 building.

ANA business class flight review London Heathrow to Tokyo Haneda

The flight was opperated with a B777-300 with four cabins (First, Business, Premium Economy and Economy).  ANA has a fleet of new B787 aircraft but they are not in use on the Heathrow route.

ANA business class flight review London Heathrow to Tokyo Haneda

This is a shot of the main Business Class cabin.  There are a further two rows of Business Class seats inbetween the kitchen area and First Class. In total there were 68 business class seats in the cabin.

ANA business class flight review London Heathrow to Tokyo Haneda

The seating was 1-2-1.  Unlike British Airways Club World, all seats face forward.

Another key benefit over Club World is that all of the seats have a high level of privacy.  The window seats are fully private and even the centre two seats are more private than you would expect from a ‘middle pair’.

Whilst the F and D seats (as well as the E and G seats) are next to each other, and there isn’t a wall in between the seats, you still cannot see your neighbour due to the design of the seat – except for their legs!

Every seat had direct aisle access so there was no climbing over other passengers as you would get with British Airways.

This is an extract from Seat Guru’s seating plan which shows how the seats are arranged:

ANA London Tokyo Seat guru

My seat on the outbound flight was in the middle block.

The picture below was NOT my seat because I confused the letters. Instead of 13F I sat down in 13D and only realised this when I turned on the screen.  However my seat was a mirror image of the one in the picture.

The seating area was very spacious.  There was a relatively large side table with a storage box to store your phone, headphones or other smaller items.

As well as a duvet and pillow there was a mattress topper waiting on the seat that turned the fully reclined seat into a comfortable bed.

ANA business class flight review London Heathrow to Tokyo Haneda

The toiletries bag was by Neils Yard with a face spray, lip balm and hand cream as well as toothbrush, earplugs and an eye mask.  No complaints there.

ANA business class flight review London Heathrow to Tokyo Haneda

These were the slippers I got on the plane. They came in a little pouch with a little shoehorn.

My shoes and backpack fitted perfectly underneath the foot rest. When reclined, your feet disappear into the space above where my backpack is sitting:

ANA business class flight review London Heathrow to Tokyo Haneda

The IFE was via a 17 inch touch screen with a controller next to the seat. The entertainment selection was ok – perfectly acceptable but not up to the ludicrously huge selections offered by Emirates, Qatar etc.   I watched La La Land and Passengers on my outbound flight and, on my inbound flight, Doctor Strange and a weird Austrian movie with Japanese subtitles about three couples in their 30s who all got pregnant at the same time ……

Connectivity was good.  If you opened the little flap underneath the screen, you’d find a UK/US plug socket as well as a USB socket and an iPod dock.

ANA also offers on board wifi on most of their flights. This service is not free of charge but it is substantially cheaper than the upcoming BA service:

30 minutes costs $4.95 (up to 15mb)

60 minutes costs $8.95 (up to 30mb)

full flight costs $19.95 (up to 100mb)

I was planning to try the wifi on my inbound flight, but ended up sleeping most of the way and decided to go cold turkey on internet access for 13 hours.

ANA business class flight review London Heathrow to Tokyo Haneda

This was my bed in fully flat mode.  It was very comfortable and I did appreciate the mattress topper and thick duvet.

I will cover the food and drink in Part 2.  Roughly two hours after take off the trays were cleared away and the lights dimmed.

ANA business class flight review London Heathrow to Tokyo Haneda

On the flight back to London I had a ‘window’ seat:

ANA business class flight review London Heathrow to Tokyo Haneda

I put ‘window’ in quotes because my seat was next to the aisle and there was quite a gap between my seat and the window itself.  I couldn’t open or close the blind without getting up.  Half of the ‘window’ seats are arranged like this.

The other 50% of the ‘window’ seats are arranged in a mirror configuration with the seat directly by the window and the storage area on the aisle.  If you specifically want to look out during the flight then you should ensure you get one of these – they are clearly identified on the seat plan above.

ANA business class flight review London Heathrow to Tokyo Haneda

The washrooms had toothbrushes, mouthwash and wet towels:

ANA business class flight review London Heathrow to Tokyo Haneda

….. but the highlight was the Toto style toilet.  If you’ve never tried a Toto toilet before, which will automatically wash and dry you, you’re in for a treat.

ANA business class flight review London Heathrow to Tokyo Haneda

I took a few short video clips of my flight that you can see here. You can subscribe to our YouTube channel via this page – this is the same link to visit if the video does not automatically appear below.

That was part one of my review of ANA’s London Heathrow to Tokyo Haneda business class service.  Part 2, also published today, can be found here.

(Want to earn more Virgin Flying Club miles?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

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Review of ANA's business class service from London - Tokyo Haneda (Part Two)

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  1. Steve says:

    Did you get sparkling wine in a plastic cup before take off ?

    • Anika says:

      They did offer sparkling wine in a plastic cup before take off. After take off drinks were served in proper glasses.

  2. the real harry1 says:

    Can a couple get pregnant? 🙂

  3. Andrew (@andrewseftel) says:

    Raised an eyebrow at ‘I was planning to try the wifi on my inbound flight, but ended up sleeping most of the way and decided to go cold turkey on internet access for 13 hours.’

    Considering this is a trip for work (offered gratis by ANA), so Anika is essentially on the clock, it seems a bit unprofessional not to review the wifi just because she felt like ‘going cold turkey’.

    • The flip side is she can review the quality of sleep one can get on this service which I’m far more interested in.

      • Brian says:

        Personally, I agree fully that sleep is more important – can’t understand why anybody would want to use WIFI on a plane. BUT – there are such crazy people – and one might expect that ANA would want a review that they are essentially ‘paying’ for (by providing a free business class flight) to include a mention of all the services they offer. Some people might not be interested in IFE, for instance, but a review should still include that if it is to be taken seriously.

    • Johnny Tabasco says:

      The fun police are in town again I see

    • NigelM says:

      Uh-oh – Andrew raised an eyebrow! Considering this is a site for fun (offered gratis by Rob), Anika should continue writing reviews as she sees fit.

      • Brian says:

        Not sure that Rob would agree it’s a site for fun – it’s a site that – justifiably – gives him a jolly good income and enables him to combine work and pleasure! :))

    • the_real_a says:

      Who would actually pay for 100mb these days? Merely turning on my phone for 10 seconds will use that up. If i sneezed before pressing emails i`d be out of luck.

    • Andrew says:

      Nothing to do with being ‘on the clock’ but to be really useful a review should touch on as many aspects of the flight and experience as possible. No one would expect a full day’s work to be done over the wifi but spending 5 minutes browsing a few websites and letting us know the experience would have been useful.

      • NigelM says:

        Rob has written reviews where he didn’t bother to use the IFE – nobody mentioned it. A woman writes a review and it turns into an episode of the Big Bang theory with a bunch of awkward number/points nerds nitpicking and mansplaining.

    • Anika says:

      I wouldn’t be too concerned about speed and the experience of the on board internet as it seems merely to write a couple of emails, which I didn’t have to do as it was nighttime in the UK. Had the full flight version been 250mb I might have paid for internet so I can watch an hour of low quality Netflix…

  4. Elijah says:

    Old fuddy duddy Andrew. Lol

  5. I was more concerned by the mention of the toilet features, followed by “I took a few short video clips….”

    Haven’t plucked up the courage to watch the video yet in case it’s NSFW!

  6. Jimmy says:

    “an iPod dock” ?

  7. That’s what you do on overnight flights to Asia which depart at 7pm. Return was a day flight and I believe she was awake!

  8. Always confusing to figure out those Tokyo style toilets, but good practice for when you get there! Good to hear connectivity is good although should be free really for business class customers.

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