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Bits: £100 off £500 BA spend, 4000 Miles & More miles with a hotel, Troy Warfield leaves BA

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News in brief:

£100 off a £500 British Airways spend deal with Amex

American Express is offering a very limited number of cardholders a £100 statement credit with their next £500 British Airways purchase.

If you are targetted, it will appear on your American Express online account under ‘Offers’.  It is limited to the first 7,000 people to save the offer to their card and the £500 transaction must be made by 12th June.

Neither my wife or I have this.  If you have put British Airways transactions through one of your Amex cards recently then you will probably be out of luck.   Some – but not all – HfP readers who have contacted Amex Customer Services have managed to get this offer added to their accounts even though they were not targetted.

Helpfully, £500 just covers the taxes and charges on a Club World or First Class long haul Avios redemption.

British Airways A350

4,000 Miles & More miles with any hotel booking

Lufthansa is again offering a generous bribe to encourage you to try its new hotel booking website.

It is only valid for first-time bookers via the Miles & More Hotels portal which you can find here.   There is no minimum stay and no minimum spend.  You need to book by 23rd May but the stay can be for a future date.  All bookings must be pre-paid.

The 4,000 miles is the minimum you will earn – this consists of a 3,000 miles bonus and 1,000 base miles.  You may receive more than 1,000 base miles based on the cost of your room.

Troy Warfield

British Airways loses its second ‘Director of Customer Experience’

British Airways staff were told last week that Troy Warfield, BA’s ‘Director of Customer Experience’ is leaving the company after 18 months.

The announcement:

Troy Warfield, Director Customer Experience, has decided to leave British Airways.  Since joining the airline, Troy has led many customer improvements including the Gatwick and Boston Lounges, First Wing and forthcoming transformation of Club World catering, service and sleep proposition.  The process of finding a successor is now under way and an announcement will be made once an appointment is confirmed.

…. seems to be lacking the usual ‘leaves with our best wishes’, ‘we wish him success in his future career’, ‘I am sad to leave behind such a hard working group of colleagues’ etc platitudes normally found in such wording.

There were raised eyebrows when Warfield was hired, given that his previous employer (Avis Budget) is not exactly known for its outstanding customer service.  His job before Avis was running Andrex, Kleenex, Scottex and Velvet for Kimberley-Clark in Europe ….

That said, Warfield’s departure mirrors that of Frank van der Post.  van der Post was Warfield’s predecessor and the first person to have this role.  He came from a successful stint at Jumeirah Hotels – which does have a good reputation for customer experience – but he did not last too long either, albeit he went on to a senior role at KPM Royal Dutch Telecom.

How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (October 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards. Both have increased sign-up bonuses until 2nd November 2021:

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up, no annual fee and an Economy 241 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

40,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The 30,000 points bonus on Amex Gold runs to 9th November 2021. The 60,000 points bonus on The Platinum Card runs to 2nd November 2021.

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies. This card has a limited time offer of 60,000 Avios when you sign up:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

60,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (189)

  • Joe says:

    Off topic Q, wondered if anyone could advise.
    Have an amex ba 241 voucher I want to use for t-355 to book outwards flight this week.
    1. Can you use the 241 voucher to book outward flight only do you then book rtn flight with 241.

    • Genghis says:

      1. Yes. At t-355 12.50am BST go online and enter the particulars for the flight that you want to get. Keep refreshing at about 12.59.40 BST and then at 1am BST it should come up saying that the flight is available. Make sure you apply the 241 voucher.
      2. When flights become available for the return you can either call up the Japan / US call centre (have a read of and get them to add the return to the 241. OR if you have a stash of avios, do what I did last time and book the return leg as a single and then call up the morning after to cancel the single and get them to rebook and add to the 241. Note if you do that your booking has been manually processed and you won’t then be charged taxes etc straight away. I then liaised with the BA Twitter team (who are top notch by the way) and got my wife’s BA Amex card charged to hit the sign up bonus and then cancel the BAPP.
      Hope this helps

      • Joe says:

        Thanks for the detailed reply Genghis. That’s an interesting tip re single tickets.

    • Dave T says:

      i’m also looking to book my first tix using amex 2for1. Does anyone have any first hand experience using the amex 241 for one way booking? I’m just curious what happens to the voucher when using it in this way. does it show as “partially used” and why can’t you just book the rtn online?

      • Genghis says:

        You can use one way. You don’t partially use the voucher though.
        A return, A->B->A can be booked online if all sectors are available for booking. But if the return sector hasn’t yet been released (ie >t-355) but you’ve booked outbound, or you’re travelling A->B C->A/D (an open jaw), then these have to be booked online

      • Rob says:

        Voucher is wholly used. One ways must be out of the U.K., not inbound.

    • Dave T says:

      i’m also looking to book my first tix using amex 2for1. Does anyone have any first hand experience using the amex 241 for one way booking? I’m just curious what happens to the voucher when using it in this way. does it show as “partially used” and why can’t you just book the rtn online??

  • James Harrower says:

    I called Amex to be told that the deal was targetted at those who haven’t used their Amex card for BA flights recently. Was told, after they spoke to their marketing department, that this was an automated offer and I couldn’t have it applied to my card. Shame when I have BA flights to book!

  • Wivus says:

    O/T but Hilton are doing 50% Sale over the next 72 hours. Do not remember one recently but is it a common thing?
    Looking at going to Tokyo January but not confirmed 100% and the Conrad at 50% is looking tempting.


    • Jimmy says:

      Hi, can you clarify please, for which areas exactly? Their sales are frequently geo-specific

    • Harkirat says:

      Just booked the Conrad in Tokyo and Hilton Okinawa Chatan – both a bargain with 50% off.

      • AndyW says:

        Is there a link for the sale, or just direct to the website?

      • Jimmy says:

        Yes, but you clearly didn’t read my actual question nor answer it. However I have since located the answer. It’s a specific 72hr Hilton Japan sale.

    • timezonehopper says:

      The 72 hour Hilton flash sale is only valid for stays from 19th May until 31st December this year.

      • Yan says:

        Price jumped the days before sale began, so not really 50% off

  • mark2 says:

    If you book through American Express Travel on a Gold card check carefully that you get triple MR points, especially with a cruise.

  • Chris says:

    Phoned amex to try and get offer added to my platinum card, they said it was not possible, had to be on the BA card.

    • bill says:

      What time did you call? I called around 11.30 and they said the offer had ran out?

      • Chris says:

        Around 11:45. Weird how they didn’t give me that answer. I also said that I knew someone who had had it successfully added to their platinum card but she said that was an error and their offer would be declined!

        • Bill says:

          Called up again and they added it to my BA card. When I asked how come how they could add it now they said the demand increased so the upped the limit of the offer.

  • Bill says:

    Arggggh I’ve got a book flight with BA which I paid the deposit for. I’ve got an outstanding balance of over £1k but the offer doesn’t show. Called up and they said all the codes are gone. Has anyone got the email for customer services by any chance?

    • Genghis says:

      Do a secure message from your Amex acct?

      • James says:

        How you send a secure message from Amex account?

        • Genghis says:

          Not on a mobile, towards the bottom of the screen there should be something along the lines of ‘Contact us’ when you’re logged into your Amex account?

  • AndyGWP says:

    I currently have a 2 for 1 voucher sat in my account, that expires in December (and had 2 year validity)
    I’m close to earning a new 2 for 1 voucher… can I confirm that they can co-exist?

    I’m happy to make the effort to hit the target, but don’t want to if there’s some reason you can’t have 2 vouchers in your account at the same time.

    • Louie says:

      There’s no problem with having two vouchers valid at the same time.

      • AndyGWP says:

        Lovely – thanks for the quick reply… looks like I’ll be upgrading to BAPP this afternoon 🙂

        • Klaus-Peter Dudas says:

          And if you have two you can use them for four people on the same flight, I.e. Three other people plus you

  • nick davies says:

    Can confirm they will still add the offer via Customer Services but only to BA Amex Cards (as of 1300 16 May).

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