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Bits: Sofitel leaves Priority Pass, error with BA’s two year status extensions?, LEVEL launched

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News in brief:

Sofitel Terminal 5 hotel lounge leaves Priority Pass

Last July, the five star Sofitel hotel at Heathrow Terminal 5 became a surprise new nember of airport lounge card Priority Pass.

Priority Pass cardholders were able to use the executive lounge on the ground floor of the hotel, Club Millesime, as well as the showers in the gym.  It was a surprisingly decent experience as I reviewed here.  A photo of the lounge is below.

(Because it was a hotel lounge, you also had the odd situation where hotel guests who had not paid for a club room could still use the lounge by showing their Priority Pass.)

Club Millesime has now withdrawn and has disappeared from the Priority Pass website.  It has also gone from the Lounge Key website, used by World Elite MasterCard holders.  The hotel is claiming that the decision is ‘terrorist related’.

Given the lack of an independent arrivals lounge in Terminal 5 – and the fact that the British Airways arrivals lounge closes at 2pm – this is a real loss.

Club Millesime Sofitel Heathrow

Is this why the 2-year status extensions aren’t happening?

I wrote on Saturday about the 2-year extensions to British Airways Executive Club status which are being given to people who travelled on the Saturday, Sunday or Monday during the recent IT outage.

Some people, however, did not receive an email informing them of their status extension.  This includes Anika here at HfP.

A picture is now emerging.  Whilst we cannot be 100% sure of this, it seems that some (all?) people whose flights were booked by someone else are not receiving the extension.

This explains why this problem has mainly affected couples, because one person would have booked tickets for both travellers.  In Anika’s case, I booked her flight using Avios from my account because it was a HFP business trip.

I can’t believe that BA has done this on purpose.  I hope, ironically, it is another IT screw-up.  It would be ludicrous even by BA standards to give one half of a couple extended status purely because that was the person who booked the tickets.

LEVEL premium economy reviewed

LEVEL, the new long-haul budget airline owned by BA’s parent company IAG, launched last week.  It is initially flying from Barcelona to

  • Los Angeles
  • San Francisco (Oakland)
  • Buenos Aires
  • Punta Cana

….. using two brand new A330 aircraft.

This is the first review I have seen of the Premium Economy offering on the aircraft, if you’re interested.  This will be the most luxurious seat available on the plane.  This is also the same Premium Economy seat being introduced by Iberia this year.  It will be interesting to compare it with Norwegian’s premium offering which we are testing out in a couple of weeks.


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Comments (63)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Robbieb111 says:

    They have given different extensions – in our group of 4 bookings, one person got gold extended for 2 years while the Bronze holder only gets an extension for 1 year.

  • Kevin says:

    Just from looking at the pictures, I’d say Level’s Premium isn’t a match for Norwegian (which really does feel quite premium). But I’ve not flown Level of course.

  • Roger says:

    OT- Marriott Travel Package.

    I have ordered Marriott Travel Package (MTP) with AA miles.
    I can see a certificate has been added to my Marriott account online (was within few minutes of ending call with CS), but there is no email confirmation or certificate number that I can see.
    How would I be able to use this certificate online? Or do I need to call Marriott CS again to make a booking i.e. to apply certificate to a dummy booking?
    Also, does anyone know how long does it take for airline miles to credit into your miles’ account? Assume this will post before 15th June deadline for 25% bonus from AA

    Appreciate if anyone who has used MTP can share their experience.
    Also, if someone can recommend hotel in Florida (around Disneyland) for 7 nights that will be hugely appreciated.
    I am Marriott Gold (Thanks to Amex Platinum) so looking to get any benefits out of that.
    I will be ideally looking at Apartment/suite style accommodation with Kitchenette etc.

  • Alan says:

    From reading the FT thread I’m not convinced it’s as straightforward as that. They seem to have made a general IT muck-up in properly finding people who were affected. On the positive side, many who have phoned seem to have been told there is a manual process ongoing and they had their names added to it.

  • Claire says:

    I was in the Sofitel the other week on my Priority Pass whilst waiting for my flight back to MAN. Nice set up there, what a shame it’s leaving 🙁

    • Chris Palmer says:

      I was in there on Sunday evening. Just before arriving I had noticed that a message had appear at the bottom of the listing on the Priority Pass app to say access was withdrawn until further notice. I ignored this and went to the reception to obtain the entry card. Neither mine nor my wife’s Priority Pass cards worked, though the Receptionist gave us a card and told us he’d put the card through manually later. Anyway, looks as though we were lucky since it’s a very pleasant lounge. I find the withdrawal under the alleged excuse of “terrorism” to be quite ridiculous!

  • wetboy1uk says:

    OT – did anyone use the £100 off a £500 spend with BA and has successfully seen the credit within their amex account. Most offers appear within a few days but this is still not appearing with me despite having the email confirmation that I had redeemed the offer.

    • Danny says:

      Mine took 8 days. A lot of offers seemed to take longer than the 2-5 working days.

      • Alan says:

        Handy to know – will give it 10 days then email them if nothing.

    • roberto says:

      My £100 credit appeared the same day…

      • Liz says:

        I got mine a few days later.

        • Liz says:

          My email came through immediately and credit appeared 4 days later

      • wetboy1uk says:

        Did it actually appear on the same day or looking in your account now it is showing as the same day?

    • Alan says:

      Exactly my experience – email within seconds but no credit yet showing.

      • wetboy1uk says:

        Would be good if we could keep track of this. Seems like a very generous offer and have a feeling BA will do whatever they can to get out of paying.

        • Alan says:

          I don’t have any worries in that regard, Amex will honour it.

          • Danny says:

            Yes Amex CS has not failed me. My last three credit statements all took more than 5 days from the date of transaction; email confirmation within minutes – BA, 8 days; Amex Travel, 6 days and Cafe Rouge, 6 days.

    • Scott says:

      I got the confirmation email within hours (minutes?) and the credit posted after, maybe, 5 days.

  • Jovanna says:

    What lounge arrival options, if any, will I have when arriving on Qantas (in Y) at the end of this month?

    • David says:

      If you are talking in terms of Priority Pass entry, and London Heathrow, you will arrive into T3.
      There is no option at T3.
      Your best option would be to walk via the underground passageway to T2, and use the Plaza Premium arrivals lounge at T2.

  • CC says:

    So not only do we have governments using terrorism, hotels are jumping on the bandwagon. Next time I need an excuse for something I think I might blame terrorism.

    • Alan says:

      Yeah, what a stupid excuse – as if someone getting into the lounge on PP makes the slightest difference! Presumably it’s more the case it wasn’t bringing them in as much cash as they hoped…

      • Tony says:

        It’s a fair trot from arrivals / departures to the lounge. Only ever used it when we were actually staying at T5 Sofitel.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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