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Bits: Sofitel leaves Priority Pass, error with BA’s two year status extensions?, LEVEL launched

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News in brief:

Sofitel Terminal 5 lounge leaves Priority Pass

Last July, the five star Sofitel hotel at Heathrow Terminal 5 became a surprise new nember of airport lounge card Priority Pass.

Priority Pass cardholders were able to use the executive lounge on the ground floor of the hotel, Club Millesime, as well as the showers in the gym.  It was a surprisingly decent experience as I reviewed here.  A photo of the lounge is below.

(Because it was a hotel lounge, you also had the odd situation where hotel guests who had not paid for a club room could still use the lounge by showing their Priority Pass.)

Club Millesime has now withdrawn and has disappeared from the Priority Pass website.  It has also gone from the Lounge Key website, used by World Elite MasterCard holders.  The hotel is claiming that the decision is ‘terrorist related’.

Given the lack of an independent arrivals lounge in Terminal 5 – and the fact that the British Airways arrivals lounge closes at 2pm – this is a real loss.

Club Millesime Sofitel Heathrow

Is this why the 2-year status extensions aren’t happening for some?

I wrote on Saturday about the 2-year extensions to British Airways Executive Club status which are being given to people who travelled on the Saturday, Sunday or Monday during the recent IT outage.

Some people, however, did not receive an email informing them of their status extension.  This includes Anika here at HfP.

A picture is now emerging.  Whilst we cannot be 100% sure of this, it seems that some (all?) people whose flights were booked by someone else are not receiving the extension.

This explains why this problem has mainly affected couples, because one person would have booked tickets for both travellers.  In Anika’s case, I booked her flight using Avios from my account because it was a HFP business trip.

I can’t believe that BA has done this on purpose.  I hope, ironically, it is another IT screw-up.  It would be ludicrous even by BA standards to give one half of a couple extended status purely because that was the person who booked the tickets.

Level aircraft

LEVEL premium economy reviewed

LEVEL, the new long-haul budget airline owned by BA’s parent company IAG, launched last week.  It is initially flying from Barcelona to

  • Los Angeles
  • San Francisco (Oakland)
  • Buenos Aires
  • Punta Cana

….. using two brand new A330 aircraft.

This is the first review I have seen of the Premium Economy offering on the aircraft, if you’re interested.  This will be the most luxurious seat available on the plane.  This is also the same Premium Economy seat being introduced by Iberia this year.  It will be interesting to compare it with Norwegian’s premium offering which we are testing out in a couple of weeks.

Comments (65)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • darrenf says:

    My gf and I were among the first to receive the tier extension emails, based on the time it was reported on flyertalk (my post was first, by a few seconds!), and I booked her ticket. So it’s definitely not all!

  • Cheshire Pete says:

    My partner also got the email, crucially I guess we had the same Booking Ref, so I did the booking for both of us. I presume Rob means if you’d made a booking for just the someone else to travel, then their IT might have missed them.

  • Jovanna says:

    I got the two year extension email but my partner, on the same booking, did not. I made the booking for the two of us. Can anyone see their extension in their BAEC account yet?

  • Tony says:

    I booked the flights for my wife and I and we both fortunately received the extension email.

  • Jason says:

    I booked and paid for own flight and flew alone. I didn’t get the email for returning flight on Monday, whereas others have.

  • richard says:

    Rob – Do you have any advice/feedback on how to follow up if you think you should have received the email (I..e you travelled on these days), but haven’t been contacted? Are we any clearer on what rules BA are trying to apply in selecting who the offer applies to.

    • Rob says:

      I would wait until the extensions have been processed as it is possible the email went to spam at ISP level.

    • Tony says:

      As I stated days ago, you can always phone the BA call centre to clarify. Not much of a chore, is it?

  • Iain Chalmers says:

    My wife were on a 241 and we both got emails with an extension.

  • Lavar56 says:

    Opposite for us: I booked ticket and have not got email. My partner who I booked for has got hers!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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