Review of the new(ish) Plaza Premium Arrivals Lounge at Heathrow Airport Terminal 4

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This is my review of the Plaza Premium Arrivals Lounge at London Heathrow Terminal 4.

This is part of our series of reviews of airport lounges across the UK. You see all of the reviews here.

After checking out the new Plaza Premium Arrivals lounge at Terminal 3, which I reviewed here, my little Heathrow excursion took me across to Terminal 4 and another fairly new Plaza Premium Arrivals Lounge.

Unlike the small Terminal 3 lounge which seems to focus on showers and a quick breakfast, the Plaza Premium Arrivals Lounge at Terminal 4, with its restaurant Flight Club, is the kind of lounge you could happily spend a couple of hours in.

(Don’t confuse this lounge with the Plaza Premium Departures Lounge in Heathrow Terminal 4, which is airside.  Our review of that lounge is here.)

The Plaza Premium website featuring all of the London lounges is here.

Plaza Premium lounge Heathrow Terminal 4 arrivals review

The lounge is located on the mezzanine level of the arrivals hall.  The opening hours are 5am to 10pm.

As you walk in you find the reception area in front of you, the shower rooms and toilets to the left and the restaurant Flight Club to the right.

There are 25 shower rooms in the Plaza Premium Arrivals Lounge at T4 which is an impressive number.  It’s unlikely you would ever need to wait for long, if at all.

The design is classy with marble and wooden elements.

Plaza Premium lounge Heathrow Terminal 4 arrivals review

As I was in the lounge around lunchtime I missed the breakfast buffet, but you would find this in a separate room between reception and the restaurant from 5am until 11am.

Plaza Premium lounge Heathrow Terminal 4 arrivals review

The restaurant / bar area can accommodate 75 people.  There is an a la carte menu from 11am until 10pm.

Plaza Premium lounge Heathrow Terminal 4 arrivals review

There are various table and seats arrangements including a long table with sockets next to the bar.

Plaza Premium lounge Heathrow Terminal 4 arrivals review

There were two bartenders serving the bar and taking food orders.

Plaza Premium lounge Heathrow Terminal 4 arrivals review

I was told that the menu in any Plaza Premium lounge is always inspired by where the flights coming into the terminal are from – although given the mix of flights through Terminal 4 it gives them a lot of leeway.  Apparently though you will always find the signature Plaza Premium dish of Chicken Tikka Masala on any menu – which I highly recommend (see my lunch below).

Plaza Premium lounge Heathrow Terminal 4 arrivals review

At the far end of the restaurant is a meeting room that can be booked in advance and which includes catering.  This is an interesting option if you need a venue at Heathrow for a small group, and is substantially more attractive than the Regus Business Centre in the arrivals area of Terminal 5.  I doubt the Regus catering is as good either.

Hiring the meeting space for half a day costs £30 per person, with a full day at £50. That includes a three course meal for up to 10 people or salads and sandwiches for groups over 10.

IPlaza Premium lounge Heathrow Terminal 4 arrivals review

How to get in

The lounge has recently joining Priority Pass, Lounge Club (the Amex Gold programme) and MasterCard World Elite’s LoungeKey.  These cards will get you in for three hours. That includes use of the shower facilities, unlimited drinks and a three course meal in the restaurant.

American Express Platinum and Centurion cardholders, business or personal, can also get access by showing their card.  This is worth knowing in case you forget the Priority Pass card which comes free with these cards.

If you are paying cash (pre-book here) the fee is £15 if you only want to use only the shower facilities.  There is currently an offer where you get lounge access for one hour including a three course meal and unlimited drinks for £20 instead of £25.  The two hour price is £35.

Note that, especially at peak times, you may be asked to show your boarding pass when entering the lounge.


The Plaza Premium Arrivals Lounge at T4 is a great facility with an ample number of shower rooms and a very impressive food menu.  I don’t think there is any other country which has such high quality third party airport lounges as those in the UK, with Plaza Premium, No 1 Lounges and Aspire now competing to offer the most attractive spaces.

If you want to pre-book the lounge for cash in advance, you can do so via the Plaza Premium website here.

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  1. Looks a nice lounge. A little bit out the way from T5 but worth a look if I have time to kill.

    When you say a hotel attached to T3 is it going to be a separate building like the Hilton or Sofitel or is it using space inside the existing building?

  2. With the hotel will Amex Platinum card holders stay free? 😉

  3. the real harry1 says:

    I wonder how soon they would spot you & blacklist you if you turned up (say) every 2 weeks with your PP for a free shower & lunch/ drinks? 🙂

    • The lounge gets paid every time you swipe your PP.
      Unless they get very busy, otherwise I don’t see the point of that happening.

    • The_real_a says:

      No issues. Did a commute for 3 months once and used the t2 lounge 3 times a week. They ask for boarding passes now to prove you have a flight that day.

  4. Their queues are silly. I was there two months ago and there was a 35 minute wait to get in. My plan to relax there for a couple of hours completely went out the window.

    • flyforfun says:

      Isn’t this an issue at a lot of paid for lounges? I used the Aspire lounge in Amsterdam 2 weeks ago and it took 15 mins to get in at 6am! They faff about with their card readers so much. The visit still hasn’t registered on my account. I’ve had to wait in Dubai (Maharaba) and Hong Kong (Plaza Premium).

      The only one I don’t recall waiting at was Plaza Premium in Brisbane as it was 10.30pm when I got there and there weren’t many flights left that could use the lounge as it was due to shat at 12am. Walked straight up to the counter that time! Lovely!

  5. That looks considerably better than the new T3 lounge! Could you use this instead if arriving at T3?

    • the real harry1 says:

      of course

    • JamesLHR says:

      No restrictions as it is located Landside. If you enter into the arrivals area, head to the lifts by Boots to Level 1 (the escalators are due to be out of service soon).

    • But you’d have to get from T3 to T4 – is it worth the hassle?

      • It might be for me with another 4 hours back to my house from LHR… one of the minority of HFPers who don’t live within the M25 😛

        • What do you mean they are mostly in Scotland! 🙂

        • Don’t worry you’re in good company in the comments if not the email list 😀 (as Leo has just pointed out too!) – mind you a large chunk of London currently seems to have found their way outside the M25 to Edinburgh this month for the Fringe 😉

  6. OT but related to lounges: visited last week the N1 Lounge LGW South Terminal. They’ve introduced several “enhancements”: first the menu has been reduced (few dishes have been removed). Second, each guest is now only allowed to order 1 Meal from the menu (the way they control for this is you’re given one of the “enhanced” menus at the reception desk, which you then exchange for a meal). The bar is still the same. For me it’s a massive downgrade.

  7. The_real_a says:

    It’s worth pointing out that the airside terminal to terminal bus is a very easy way to make use of these arrival lounges if arriving at T5/T3. For example, arriving T5 you would take the bus ans pass immigration in T4. You do not need a connecting boarding pass. Buses run every 10 mins or so.

  8. Just used the Revivals Lounge at T3 this morning. Great facility to use after a long flight.

  9. Currently in T5 Aspire Lounge.
    There was a bit of wait but seems to crowded for my liking. Definitely more Day light compared to T2 plaza premium I visited last week.

  10. Was living out of airport hotels the week before last so made two visits sans boarding pass. Wasn’t even asked for one on the Tuesday night, despite not having any baggage with me. Thursday morning I pre-empted the question by asking whether I had to have arrived that morning; they said I didn’t, and asked for alternative id instead. Didn’t have a passport with me, but credit card sufficed. Both occasions it probably helped that there were barely half a dozen people in the restaurant/bar area.

    No sign of the self-service breakfast at around 8am though- the printed menu was offered instead (and I can vouch for the veggie breakfast!)

  11. I’m in the lounge right now. Only two other guests and the food is really nice. Tried the airside transfer from T5 instead of taking the tube as I did recently to get to T2. One problem is that busses between T5 and T4 run at a lower frequency than the other terminals. It took me almost 30 minutes to get to T4. Immigration there was quick, though. I could directly access the scanner and was on my way to the lounge in less than 20 seconds.

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