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Bits: could YOU stop BA’s next IT meltdown?, 500 bonus Avios from Amex working

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News in brief:

How you can stop the next British Airways IT meltdown

After losing an estimated £80m due to the total IT failure a couple of months ago, British Airways has a plan.  Maybe you know someone who can help.

Business Resilience Executive

Are you interested in working on crisis management, emergency response and business continuity across British Airways? If so, the role of Business Resilience Executive could be for you.

This new position offers a fantastic opportunity to join the Business Resilience team in a challenging role that will require you to work with colleagues across the whole of British Airways.

You will be responsible for the administration and development of the team’s resilience plans, processes, learning portfolio, communications, facilities and technology. As such, you will be a core member of the team that helps ensure the airline is in a constant state of readiness to deal with any disruptive event – through both planning ahead and responding appropriately.

This role will allow you to develop a great understanding of the wider airline and partner operation and build personal and organisational resilience in the face of the most challenging situations.

Key skills presumably involve a) stopping weekend contractors pressing the big red ‘off’ button at the data centre and b) making sure Alex Cruz’ hi-viz vest is ready for use at all times.  Apply on ba.com here.  Thanks to Marc.

Alex Cruz

That odd email from Amex …..

If you have a British Airways American Express card, you probably got an email from Amex yesterday asking you to sign up for a new cashback deal.

All you had to do was spend £20 across WH Smith, Ocado, Shell and the Post Office, in as many transactions as you like, and you received 500 bonus Avios.

There was a button to ‘save to your card’, but it didn’t work.  Amex told one reader yesterday that it hadn’t been added to the system yet.  It told another that all 20,000 registrations had already gone, which I doubt is true as I clicked through within 30 seconds of receiving the email.

It did start working at about 9pm last night and I was able to register myself and my wife successfully.  If you tried and failed during the day yesterday, try again now before the 20,000 registrations cap is reached.

PS.  Talking of Amex IT cock-ups, American Express has just told holders of the British Airways Corporate American Express Card that it has fixed an IT error in setting up new Avios accounts.  This error has been in place since 2015.  Amex has only just got around to dealing with it, even though it impacted everyone who did not have an Avios account in place at the point of their BA Corporate Amex application.

There is also an IT issue regarding the Starwood American Express card which Amex still refuses to admit exists and which cost me 10,000 SPG points.  This has been going on for at least 3 years …..


Want to earn more points from credit cards? – February 2023 update

If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.

SPECIAL OFFER: Until 21st February 2023, the sign-up bonus on the British Airways Premium Plus American Express card is increased to 35,000 Avios from 25,000 Avios. You can apply here.

British Airways American Express Premium Plus

35,000 Avios (ONLY to 21st February) and the famous annual 2-4-1 voucher Read our full review

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

Virgin Atlantic Reward+ Mastercard

15,000 points bonus and 1.5 points for every £1 you spend Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers:

American Express Business Platinum

40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback on your spending.

Barclaycard Select Cashback credit card

1% cashback (3% for 3 months if you apply by 31st March) and no annual fee Read our full review

Comments (101)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Pid says:

    Not on any of my cards 🙁

  • Derek Scott says:

    I think they also need more staff to design a Refund Calculation tool. It took from May 31st to August 5th for BA to calculate how much of a refund I am due, as a result of an enforced downgrade thanks to an aircraft change.

    Then they need more stafff to actually process said Refunds… I’ve been told it takes 28 days from the point of setting the amount, to take for me to receive it.

  • David says:

    Sounds like a position at BA to administer band aids. In such a time critical environment they should invest in disaster redundancy, but they won’t because of the cost…

  • Rob C says:

    Received the email, but was not showing when i logged in to my BA Amex account, but was added this morning by a very helpful chap at BA customer services by webchat

    • Go says:

      Where is the web chat button? When I visit the contact us page it says chat top right but no webchat link appears on iOS devices. There is an empty box with text below “Email servicing is no longer available. You can still access your email inbox and sent messages here. “

  • James says:

    No email, not in offers on app. Is there a link to a landing page anywhere?

    Thanks

  • David says:

    OT – Did anyone ever get the Iberia Plus/Avis competition points? There were lots of people being told they’d ‘won’ 18k or 9k avios but I haven’t heard any evidence to say they’ve received them? I certainly haven’t!

    • Worzel says:

      Yes, (18k) – thank you Rob!

      • The Original Nick says:

        Worzel 18k credit? And which account? Avios? IB? BA? Mine haven’t credited yet.

        • The Original Nick says:

          *I meant when did they credit.

          • Worzel says:

            BA- November 2016.

            Maybe I’ve missed a competition?

          • Genghis says:

            Wasn’t there a very recent 18k avios for the first 200 bookings, or something like that?

          • N says:

            This isn’t the Nov 16 one, or the more recent 18k for first 100 bookings. This was one that ran for the length of July where you had to put the confirmation number into an Avis/Iberia web page and got an instant win or 250-250,000 Avios

          • Worzel says:

            Apologies-one I missed.

    • N says:

      Nothing yet, but I have diarised dates to follow up. T&C said 90 days (iirc) after rental.
      T&C also said Spain residents only, so I’ve moved my address to my parents place in Spain… 9k + 18k in it for me.

      • David says:

        Yes that’s the one I’m talking about. I’ve sort of given up on it but would be a nice bonus 🙂

  • Jon says:

    I also clicked through from the email within a couple of minutes of receiving it yesterday and couldn’t see it. I checked on my phone Amex app this morning though and it was there. £20 Shell fill up seems most appropriate for me!

  • James says:

    So the other half received it on a gold card (from) email but it’s not there for either of us on BA PP Amex – odd

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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