Get up to €60 of Accor hotel vouchers with a Europcar rental

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Karen says:

  20 Jan20 January 09:16

  God that was a pain – wouldn’t let me into Iberia at all even with three password resets. Decided my pets name and surname were incorrect – they obviously weren’t! Finally got in with the info section then bought 8000 no problem other than having to translate some fields as they don’t auto translate. Then tried to buy 2000 to get the 10000 I need and they were unavailable. Had to start all over again from Iberia log in but finally did it after about an hour!

• Karen says:

  20 Jan20 January 09:28

  OK got the confirmation emails (in Spanish) – have tried redeeming but it wants a security code and I can’t find it. Any ideas where it is?

  • Karen says:

    20 Jan20 January 09:31

    Ah found it – not easy to find in Spanish!

• mark2 says:

  20 Jan20 January 09:33

  OT
  I am trying to connect Amex Gold to Starwood and keep getting errors. Do you have to put zeroes in front of the number? There are fewer than 1,000 points on account, but BA connected without problem.

  • Rob says:

    20 Jan20 January 10:19

    Add 4 x zero to the front.

    • mark2 says:

      20 Jan20 January 11:25

      Thanks; I tried two and three but four seemed excessive.

• Gomigo says:

  20 Jan20 January 09:36

  Groupon is cancelling 2000avios purchase. Check your email inbox!

• Ruth4325 says:

  20 Jan20 January 10:05

  OT: I have a 241 booking in F on 22 Feb EDI to LHR to NRT and return on 28th HND to LHR to EDI I’ve noticed that all the LHR NRT flights (both ways) were cancelled this week. Prior to that it was the HND flights. I’m assuming these are tactical cancellations due to low flight loads, but it is making me worry about my own position. If BA cancels my NRT flight will they automatically put us on the Haneda Flight and what if that has to be in J or we need to move our EDI flight? As far as I understand it they can’t move us to a JAL or other one world flight as that is outwith the rules of the 241.

  Also, in general what are the 241 rules if the flight is proactively cancelled by the airline?

  • Rob says:

    20 Jan20 January 10:17

    If BA proactively cancels then they will sort you out, even on a 241. I wouldn’t be too concerned.

    • Nick says:

      20 Jan20 January 13:07

      If the best rebooking option is the JAL flight then they will put you on it with no problem. You’ll have to go to the airport though, the call centres don’t always have the same flexibility as airport teams. Also note that the joint business with JAL works in your favour here.

  • Joseph Heenan says:

    20 Jan20 January 10:52

    That’s interesting – I’ve got similar flights booked a little before you! Is there a good website you’ve been using for tracking cancellations etc?

    I’m surprised to hear flights are being cancelled on this route as even during the sale BA was pricing them for over £1,000 pounds more than the competition (at least in J – and that’s before you add in things like BA’s seat reservation fees) – hardly surprising if they have low flight loads!

    • Jim says:

      20 Jan20 January 11:53

      Also out of EDI Joseph?

      You can use this website to track the past 7 days – Ruth4325 appears well informed; this isn’t good! Would be good to ascertain real life examples of what is happening passengers (esp in premium etc, e.g. being transferred onto JAL etc) Anything on Flyertalk Ruth4325?

      https://www.flightradar24.com/data/flights/ba5

      Do keep us informed guys & good luck.

    • Ruth4325 says:

      21 Jan21 January 10:14

      I’ve been looking on BA source and flight tracker, so they cancelled the HND flights for a few days and then the NRT ones…all of the NRT flights since Monday last week. They have had either NRT or HND running each day though. Phoned You First yesterday, not because I thought they would tell me why, but just to see if I could glean anything. The agent did say that there were no more cancellations expected at the moment that she could see for either HND or NRT. She said the cancellations had possibly been due to the impact of weather…not buying that one though…

      What’s the connection with the 787 RR engine problem?

      The flight loads show a quite full F cabin on my NRT flight, but at least 9 in J and WT. I’d really hate to be downgraded as haven’t flown F before! Options seem to be JAL (good to know that is an option) or the earlier Haneda flight if I can get them to reschedule my EDI departure.

      I’ve not had any info through Flyertalk, which is unusual.

      • Rob says:

        21 Jan21 January 10:46

        Do a search for 787 on here – did an article on the problems.

    • Ruth4325 says:

      22 Jan22 January 21:57

      Apparently both the HND and NRT flights departed as scheduled today. Fingers crossed everything back to relative normality…

  • @mkcol says:

    20 Jan20 January 12:19

    Is this perhaps due to the 787 RR engine issues?

• Karen says:

  20 Jan20 January 10:09

  OK got the voucher, got the codes, got the right web page to redeem (the link is incorrect and needs end of address removed) but when I input the voucher codes nothing happens and it goes back to the input screen. Have tried conversing with Help on Groupon (in Spanish using a translator app) but no luck. Anyone else having issues or got any ideas?

  • Bob says:

    20 Jan20 January 10:19

    Have you tried using Internet Explorer to input the codes? I had a similar problem just before xmas and solved it by rebooting the computer and using IE.

    • Karen says:

      20 Jan20 January 10:30

      Have tried Chrome and Firefox – I don’t have IE but from another forum it looks like everyone has the same issues. Will try again later but it has been very frustrating this morning

    • Lady London says:

      20 Jan20 January 14:29

      Did all that and it’s not working.
      Thought I’ll give them a day or few to sort out their IT…. Sigh! why is it Iberia and Spanish Groupon promotions never work properly? despite months of chasing the last offer I purchased from them was never paid out.. I thought I’d give them one more chance this time and so far it’s not looking good. Maybe Iberia and Groupon are hoping for “breakage” so they get to keep our money for nothing if they take a few days to fix it and we forget to chase? Personally I’m wary of doing too much to get extra Avios now given comments by BA that sound like they are going money-value only.

• Mark says:

  20 Jan20 January 10:18

  30k star points is way too much for these packages considering how hard they are to get here, I redeemed one of these packages at 15k and think that’s my max. I hope this isn’t the future costs of all these packages.

• Concerto says:

  20 Jan20 January 10:26

  Groupon is really screwed up this time. Better to wait a bit or even just give it a miss this time. Somebody in Spain will give them hell for it and they’ll eventually sort it out. Until now, this offer always worked for me, managed to get this far without any major problems, except long waits. Doesn’t IT everywhere seem to be getting worse and worse?

This article is closed to new comments. Feel free to ask your question in the HfP forums.