The Lloyds Avios Rewards credit cards bite the dust (at least online) ….. what now?

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The Lloyds Avios Rewards credit cards were withdrawn to new online applicants on Wednesday.

Before we go on, there is one important point to make clear.  According to a statement Lloyds gave to me yesterday:

“American Express is discontinuing its existing UK licensing arrangements. As a result, we are no longer accepting applications for American Express credit cards online. Applications in branch and by phone will continue to be accepted for a period.

If you had been planning to get yourself a Lloyds Avios Rewards credit – and there are good reasons for doing so, as I will remind you below – you should still be able to get one by calling or visiting your local branch.

Full details of the card benefits are on the Avios website here.

Why did this happen?

You can’t say you weren’t warned.

American Express announced its intention to withdrew its licences to Lloyds, Barclays, MBNA and TSB to issue Amex-branded credit cards a couple of years.

Since then, all of the third-party Amex-branded cards have been closed.  Except this one.  Lloyds Choice Rewards, Lloyds Premier Avios, TSB Avios, a couple of Barclays products, Virgin Flying Club White, Virgin Flying Club Black, United Airlines, American Airlines, Lufthansa Miles & More, Etihad Guest, Emirates Skywards, Emirates Skywards Elite ….. all withdrawn.

Only the Lloyds Avios Rewards cards hung on,  Arsene Wenger style.  I always assumed that they had received a stay of execution because of the British Airways relationship with American Express.

There is a second reason why the cards had no future.

The other big change on the way is the ‘one Avios’ IT platform.  Rather like Miles & More or Flying Blue, within a few months all of your Avios activity will take place on the avios.com website.  As far as I understand it, you will NOT use ba.com for any Avios-related tasks.

As part of this, avios.com will cease to exist in its current form.  There will not be two standalone UK Avios schemes, ie avios.com and British Airways Executive Club.   BAEC will effectively take over the avios.com platform.

(This is also leading to a shake out amongst other avios.com partners, some of whom will be dropped because they conflict with existing BA arrangements.)

Whilst they could have muddled through, in reality there was no place for two sets of Avios credit cards under this arrangement, given that there will only be one Avios scheme.

It’s a shame to see the Lloyds Avios Rewards cards go

I was originally very sceptical about the Lloyds Avios Rewards cards, mainly due to the pathetic 0.2 Avios per £1 earning rate on the Mastercard.  Although, from Day 1, I was very vocal about how impressed I was with the 0% foreign exchange fee on offer.

(That was also a problem in the end.  Foreign exchange fees are the major source of income in the new world of 0.3% interchange fees for cards where most holders are too wealthy to pay interest.)

Two things changed my mind:

It soon became clear that the upgrade voucher, earned for spending £7000 per year on the card, was proving very popular with solo travellers.  As a middle aged guy with a family, I had forgotten how much the 20-year old me would have valued the upgrade voucher and how I would have struggled to use the 2-4-1.

The Avios changes in 2015, which widened the points gap between Club World and World Traveller Plus redemptions, made the upgrade voucher more valuable.

I suppose I should also mention that I earned 1.1 million Avios from a crazy 1,000% bonus promotion that Lloyds TSB ran on the old Avios Duo card back in 2012That story is here.  They really didn’t know what they were doing …..

What now?

If you have the Lloyds Avios Rewards credit cards, they should continue to operate for a while.  At some point you will presumably be transitioned to a standard Lloyds credit card.

In the medium term, it would be logical to see British Airways drop American Express and launch a Mastercard / Visa product.  This could be with Lloyds or it could be with someone else.  With the fees on the BA Amex card now capped following the recent EU court judgement, BA should see the value in a switch.  They will get similar fees from Mastercard / Visa but billings will rise sharply due to the wider acceptance compared with Amex.

And then we have the new Virgin Atlantic credit cards which are coming soon …..

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Comments

  1. Davide says:

    The end is nigh now I fell for those of us that do not have serious amounts going through our cards. I currently have the SPG and see that as a 2 points per £ card, owing to the 90k>168k avios transfer plus the hotel certificate. However, I am now certain that card will bite the dust soon….

  2. Well thanks to a HFP reader, whilst the application link has been removed from the website, it still exists and still works. Just managed to apply successfully for the card. Got a confirmation email so hopefully all still works. If I don’t get the voucher (which I’d still hope for) the 2.5 Avios per £ is still pretty decent!

    • Daniel says:

      Would you happen to have that link..?

        • Julian says:

          As its clearly an IT department error that this orphaned Avios Duo application page has not yet been removed there still seems a rather high chance that the submit now button for the application won’t work or that Lloyds will write back to say that sadly the card is no longer available to new applicants…..

        • Chris Palmer says:

          Worth a try nonetheless. I was just accepted.

        • Richard G says:

          Cheers. I just did this and the application went through, but annoyingly I need to go and prove my address as I’ve just moved house. Bah. I guess I’ll have to wait and see if I ever actually get the card.

        • flyforfun says:

          The link now seems dead.

        • Chris Palmer says:

          I received confirmation yesterday that I was accepted and will receive the card in the next few working days.

      • Julian says:

        Unlike the main Lloyds credit card website the Avios Duo card is still listed on the avios.com website at https://www.avios.com/gb/en_gb/collect/lloydsbank/already-collecting-avios-with-lloyds but I can’t see any link there to apply for it.

        I suppose no new applications suggests the card will disappear for existing holders within say 6 to 12 months as they obviously don’t want to have deal with lots of customers who are angry that their newly acquired card has been immediately abolished

        So the card might not even be disappearing for existing holders for another 12 months if you think about people having sufficient time to spend enough on it to earn the flight upgrade voucher……………

  3. William Kerr says:

    Rob are you saying that the BA American Express Credit Card 22.9% (no annual fee) will likely go ? If it does, will current card holders probably be eligible to hang onto and use their existing cards ? Or will the card cease to operate in your view.

    • Here’s my logic. Moving to Visa would probably add £2000-£5000 per year to average billings, assuming you can suddenly pay council tax etc fee free. Some people would add tens of thousands if they are paying business expenses.

      That money is worth having. The added benefit for BA is that you would not need a 2ndary credit card. It doesn’t help BA if we all end up with a BA Amex and the new Virgin non-Amex in our wallets. It is actually possible that the new Virgin product is the catalyst to dump Amex.

      Moving from Amex would also allow, say, the 241 threshold to be increased or the earn rate to be cut, because OVERALL Avios card earning would not change if we were all doing another £2k to £5k.

      • JamesB says:

        Any idea how long the amex contract still has to run with BA? If BA ditches amex would they not be tempted to also ditch MR to stop people using the MR cards as de facto BA cards or would tgey prefer to keep a finger in both pies?

      • Rob, although I agree it would increase billings by moving to Visa/ Mastercard, yesterday you said high spenders were a cancer for credit card companies. I’m not sure how the 0.3% interchange fee, the 1p per avios the CC companies allegedly pay allow it to be profitable and encourage greater spends. Seems to be a contadictions

        • That is true, which is why there is no easy answer to any of this. An annual fee and a lowering of the Avios per £1 earn rate would push up the breakeven point substantially though.

      • johns says:

        I really hope BA keeps AMEX. I experienced some dreadful service from VISA/MasterCard CC’s whereas AMEX customer service is above outstanding. With now nearly universal acceptance of AMEX, I really hope BA will stick with them.

      • Thomas Howard says:

        Wouldn’t this mean the best earn rate would be similar to the Tesco Clubcard Premium – which I think is around 600 Avios per £1000? Although you might be able to increase this by another 50% to 900 per £1000 if paying off the credit card with a Tesco current account debit card.

  4. I’m very curious about the new BA visa /mastercard. Any idea what will offer? Companion vouchers? Point rates? Fees? BA Status?

  5. KevMc says:

    O/T I have just had an email from Iberia offering a 20% bonus on MR transfers to them in March. I’m not sure if this is targeted or not, and I have transferred from MR to Iberia once in the past (to activate my Iberia account)

    • Read the small print and then delete it.

      • KevMc says:

        Thanks Rob. It states it’s only valid for transfers from a Spanish issued card only; it is a bit misleading of them to even email me about it imo, as they have my address as being in the UK, and must have seen that my previous transfer was from a UK Amex account.

        I have sent 1000 points over anyway, as a test. It says the bonus points will be added within 14 days of the transfer, so if the bonus posts, I will send some more, as it says it applies to all transfers made in March.

  6. Anthony Burns says:

    Rob do you think the Tesco Credit card with the possibility of converting to Avios will continue or be dumped as part of the shake up.

  7. Given the recent survey from Amex something major is on the way I just hope that what they offer will be worthwhile as I can see Amex being the loser here. Currently I have the platinum charge card and i don’t churn this as I have the BAPP for free. If i have to play for that as a master card then the Amex would be in some trouble as, whilst I am will to pay £450 a year for the two cards I am not paying £650 so something has to give.
    Now, if Amex offered another one world card and it came with status, not as they suggest status without lounge access, then I could be persuaded to stick with amex. This is in art due to the continuing lack of value of Avios and the difficulties of using the 241 vouchers. ( My last was used on a club return to Frankfurt!!!!) As a leisure customer I find the ex EU and many of the sale fares more than a match for Avios even with 241. For example 2 return in cramped world to JFK are over £1000 in fees and over 100,000 avois. There are fares from the EU in business for 1013 euro even today so there is no logic to taking the avois option. The deals are even better going East as you also get better quality airlines.
    That is clear from all of this is that the consumer is getting a bad deal and nothing like the sort of deals the US get. Yes interchange fees are in part to blame but with the level of personal debt in the UK is so enormous that you would think the banks and credit card issuers were making enough.
    The 241 o be fair the 241 is losing its value

    • Young L says:

      With Amex Platinum you get free BAPP? Was not aware of that. Thanks for the info!

      • you dont get it free, its a legacy that some lucky people benefit from.

      • Peter K says:

        You don’t if you take it out now. It’s a grandfathered benefit for those who have had the Amex Platinum for years.

      • Not any more and certainly not for someone just applying now!

      • Mike G says:

        You don’t any more, that was a grandfathered benefit for older Amex platinum accounts

      • Young L says:

        For all above, thanks. No free BAPP then.

    • Lady London says:

      Yes it’s really annoying that US cardholders can earn such huge bonuses still on Amex for just signing up and spending. US lounges are full of people who treat it as a drinking club and hardly fly at all. Yet they have status and huge points balances. So we are at continual risk of our benefits being devalued just because there are so many points in circulation creating a liability that has to be accounted for and can be reduced by devaluation.

      So even though the benefits are pathetic in comparison in the UK, they’re going to keep being devalued or taken away.

      After yesterday’s HBO announcement on Transatlantic for the British Airways cartel BA is just about dead for me. The final cut will probably be the massive removal of benefits I expect from the Avios scheme reorganisation and move to revenue related being pretty much the only game in town that has pretty much been said is to be announced middle of this year.

  8. Not a surprising development. I’ve had the Lloyds card for 18 months now, never received a voucher, even though I spend about 1k per month on it. Took ages to get my avios transferred too. Funnily enough I had a cheque for £100 from them out of the blue yesterday re: the avios issue. Nothing about my vouchers though. I push them for avios compensation I think

    Going forward, I guess I should switch back to using the tesco mastercard as my secondary avios/clubcard earner? I already have the halifax clarity for foreign cash withdrawls spending, is there a better one to go for?

  9. Roger I* says:

    By coincidence (I guess), I’ve just received the Dear John letter from Lloyds about my Avios Duo AmEx/MC combo (originally Air Miles). ‘Is your Lloyds Bank credit card still right for you?’ Basically use it or cut it up.

    It’s one of a number of cards I’ve not used for ages, originally in the hope (with this card) that I would perhaps have been able to trade it in for the other Lloyds card, which has not been possible to date. Nor in the future it seems.

    It will not be a loss. My only choice is between taking the decision myself or letting them close the account. I have no other Lloyds connection, so I guess it doesn’t make much difference,

    • Thomas Howard says:

      You can always hang on until they give notification to transfer you to a standard card. When that happens buy a refundable airline ticket up to your credit limit a week before its withdrawn, then get the ticket refunded when they’ve credited you the Avios.

      • Radiata says:

        That is fraud.

        • Arguably it was also fraud when Barclays closed the IHG credit cards and refused to compensate people for the progress they had made towards spending £10,000 for the free night?

          Be clear about this. Lloyds will leg you over and if you have spent £6999 towards the £7000 upgrade voucher on the day they close the card you will get zero compensation. Banging a £10,000 refundable flight ticket through the card on the last day would simply be a way of getting partial compensation for yourself.

        • No it isn’t, you are not being dishonest.

        • It’s not fraud to change your mind about something. The option is always there to cancel a flexible booking so a travel provider couldn’t say they had been deceived into believing you were definitely going to take that flight. And airline points aren’t regarded as tangible property for criminal purposes. This discussion has been had before on this site!

        • Mr Dee says:

          Don’t see the deception as its a refundable product, I hate scaremongering comments like this….

  10. OT but did anyone manage to pick up some Rolling Stones tickets via the Amex presage link. I’ve been wanting to see them ever since I was a kid but not at the £1k price point being asked. Got 2 for £240 and bought 4 more “just in case”

  11. krys_k says:

    Had 9 upgrade vouchers in last 3 years (family account) for £15k spend. I’ll be sad to see this go. Best product for single traveller.

  12. rams1981 says:

    If applying for the card online where do you enter your Avios number?

  13. Peter K says:

    As Rob doesn’t have a referral code I’ll add my Billhop referral code into the mix.
    https://secure.billhop.com/r/b5ccd
    You get your first £250 bill payment fee free if you join using the code.

  14. Graham says:

    O/T I’ve just picked up that BA changed the definition of Eligible Flights for earning status. It used to include codeshare flights with a BA code but it now has to be a BA operated flight. I haven’t seen this mentioned anywhere. Just wondered if anyone has experience of this.

    • I really hope that isn’t true I’ve booked a roundabout route to Alicante for Easter just 2 get the 4 flights to go with our ex EU to Canberra in the summer for BA Silver.

    • AndyR says:

      Where have you read that? Please post a link.

      I just logged into my BAEC account and the definition is the same as it has always been:

      Eligible flights
      Eligible flights are defined as those flights marketed or operated by British Airways and those flights marketed and operated by Iberia.

      ‘Marketed’ means the flight will have a BA flight number (in your itinerary or on your ticket).
      ‘Operated’ means the aircraft that you travel on is a British Airways aircraft (including franchises and BACityflyer).
      ‘Marketed and operated by Iberia’ means the flight will have an IB flight number and the aircraft you travel on is an Iberia aircraft (including franchises).
      Reward bookings and agency or industry discounted bookings are not eligible.

      • Graham says:

        If you go to the Exec Club link on the ba home page, then go – Tiers & benefits – About Tier Points – How many points do I need for each tier, you get the following
        “Eligible British Airways flights are:

        British Airways operated flights, including franchises and BA CityFlyer.
        British Airways operated flights, including franchises and BA CityFlyer.
        Flights operated by Iberia, included franchises, with an IB flight number.”

        Also, in the “Recognition” section of the EC T&Cs, the reference to codeshare flights has been removed.

        I do hope it in an error, but it looks suspiciously deliberate having been changed in 2 places

  15. I’m guessing that with all these cards closing it would be a good idea for me to get the SPG card sooner rather than later?

  16. “Middle-aged”

  17. Does anyone have a Lloyds Avios card that expires after August 2018? I heard rumours that they were going to let the current batch expire and then switch to something more basic.

    • hiugo says:

      just been sent one with a 2022 expiry

      • Expiry date doesn’t mean anything though, we’ve seen that before with MBNA.

    • Irrelevant. My DC card was to expire way after it was culled

      • Cate ⛄ says:

        Perhaps there is a way. My Hilton Barclaycard was due to expire November this year but the security code on the back wore off. In January I requested a replacement and the new card now says 2022. May be another way to prolong a card’s life if/before a culling starts?

        • You saying that eg if an existing HH card expires next month Barclaycard wouldn’t send a replacement?

        • But card expiry date doesn’t bear any relation to the contractual relationship the card company has – we know from MBNA that they’ve still cancelled cards when they were within expiry date.

        • Cate ⛄ says:

          What I’m saying is that when I requested a replacement Hilton Barclay card the expiry date on the new replacement card had moved from November 2018 to November 2022. It had effectively moved the expiry date on two years on a card which is now closed.

          There is nothing we can do about culling. But if they decided not to cull and let it run out naturally I’ve just been gifted two extra years.

        • Cate ⛄ says:

          Sorry gentleman, scrub the dates in the top as I’ve just checked it.

          Ordered replacement card in January which was due to run out November 2018. The replacement card which arrived now says valid from 01/18 to 2021.

          I hope that makes sense..

  18. Mikee says:

    Signed up and received acceptance this morning. Plan is to spend £7k topping-up my Revolut £ account and burn though that over the next 12 months through conversion to $$ and Euros on my foreign trips. Lloyds also gave me 29 months 0% APR on new purchases and am hoping the Revolut top-up registers as a normal purchase rather than a financial transaction so I can take advantage of what would be an interest-free loan (my previous Revolut £ top-ups using Virgin Black Visa and Barclaycard Hilton Visa have all registered as normal purchases rather than financial transactions and has helped me earn miles/trigger the Hilton Free Night voucher).

    I’m assuming that spending the £7k straight away will trigger the vouchers immediately so that I don’t risk loosing out if they suddenly pull the benefits. Any suggestions on whether I should stagger the £7k across multiple transactions to avoid the transactions being declined by either Lloyds or Revolut?

    • Graeme says:

      Do Revolut top ups count as purchases and are fee free on the Lloyds Amex? I believe the Mastercard and visa are classed as purchases (the exception being on the IHG card as some have reported).

      I need to top up soon so this could be useful ..

    • Memesweeper says:

      Topping up another account earns no Avios according to the T&Cs. Good chance it will work though!

  19. Chelseafi says:

    O/T Amex Plat referral MP, I referred friend who applied and was accepted last Sat (6 days ago) but still this morning no referral points added to my account. This morning I referred OH and was accepted straight away, checked account this afternoon and I have 18k, question how long does it usually take for points to hit account? I’m hoping around 6 days so I know these are from 1st referral and I should get another 18k in next week or so. Thanks

    • johnny_c-l says:

      Normally for me referral points arrive a few days after application but this week I had some arrive a couple of days after the card had arrived.

    • Maybe the 18k you is for the referral of your friend whilst your partners referral hasnt landed yet.

  20. What’s the general feeing about the Lloyds card? I’ve got some spends coming up in April, council tax, car tax and a few others, am wondering whether to trigger BAPP 2 4 1 or Lloyds upgrade.

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