BA sale

Has Starwood Preferred Guest given up its O2 suite?

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Regular readers will know that there have been some great points opportunities over the past three years to see top musical acts at the O2 Arena in London via SPG Moments.

Starwood Preferred Guest took a VIP suite in the arena and made tickets available as a points redemption, usually around 15,000 points for two people.  The suite was fully catered with a hot and cold buffet and a free, unlimited bar.

Anika reviewed a Muse concert here and I have been numerous times, generally to see acts too uncool to publicly name.

The game might be up, unfortunately.  The O2 suite was a three year deal and the three years is now over.  There have not been any concerts listed on the SPG Moments site for a while.

Other venues controlled by AEG (Mercedes Arena, Staples Center) also seem to have disappeared from SPG Moments.

SPG Moments O2 Arena London suite

If the suite has gone, this may be a sign of things to come with the Marriott-isation of Starwood.  SPG will have lost a lot of money on these events – the value of the points redeemed won’t even have covered the cost of the food and drink, yet alone the cost of the box itself – but it didn’t care because it was all about relationship building with its core guests.  I have never seen any signs that Marriott thinks the same way.

I wish Virgin Atlantic would do more with its suite at the O2.  I have no idea who gets the seats – once a year we get an invite, this year we get ’30 Seconds To Mars’, last year it was world darts – but there would be real value in Virgin Atlantic offering up seats for miles.

Virgin Flying Club is desperately in need of valuable low value redemptions as it doesn’t have any short-haul flights to offer.  With the credit card due for a major relaunch soon it would be a good way of driving sign-ups.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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  1. Mark LLL says:

    Good morning,

    I have the PRG Amex offer for EK:
    quote ‘Save to Card to get a £100 statement credit when you spend £500+ at by 30/04/2018. UK departure flights only. Valid once per Card for the first 2,500 Cardmembers to save.’
    Also the spend must be in UK pounds, car hire and hotels excluded.

    May I ask, would cumulative spend usually count?
    I have saved the offer and spent over the 500 threshold – but only if combine two separate purchases on the Emirates Website (Flight and seat selection.)


  2. Chris says:

    Rob what about the Avis offer as per the article title please?

  3. Jonathan says:

    I’ve got a small number <3k Emirates miles expiring at the end of March. Can anyone please suggest how these can be used without necessarily incurring other costs (I.e. not buying a flight!)

    • Richard says:

      Donate to charity. If you initially earned them through flying ek economy the answer is to credit to Alaska in future

    • You can book hotels with cash and points via Rocketmiles. It pretty much runs on the back end system of More ways to spend check the emirates skyward miles website. Dont waste it!

    • Neil Donoghue says:

      Transfer them to Heathrow rewards and spend the cash on Duty free next time you fly

      • I think there is a 6k minimum for Heathrow Rewards transfers. Isn’t there a hotel booking portal where you can use them for a discount on a room?

  4. I was at the O2 last week in a suite 2 along from the SPG one. The SPG name is still on the door but the suite seemed unused that evening.

    It would be a real shame if they don’t renew the contract. We’ve enjoyed a couple of fantastic evenings in the SPG suite for concerts that sold out their public tickets in minutes (and before I got my act together!!)

  5. JamesB says:

    Can we read anything into the on going delay/wait for the new Virgin card?

  6. Richard says:

    Rob, can you give a date or rough date for the virgin card?

  7. Roger says:

    OT Amex Travel

    Did anyone who used Amex Travel on the last day of offer, seeing the date of transaction changed to 1 at March?

    I have this situation, will get in touch with AMEX Travel for credit. If not will cancel the travel booking.

    • yes, it was disappeared yesterday.

    • Same here. Will contact Amex today or tomorrow.

      Roger pls let us know what Amex say.

      • Sussex bantam says:

        Yep. Will cancel if not resolved

      • Roger says:

        Spoken to Amex and they have taken a note to see why the offer has not been applies it yet.
        I have been asked to wait for few more days. SO willl wait it out.

        • Thanks for the update, I will wait then

        • Sussex bantam says:

          I had an online chat with them and they said mich the same thing – although said it might take 90 days

          I screengrabbed the chat of course !!

    • Sandgrounder says:

      I used the offer on the 27th, date changed to the 28th, credit arrived today. I received a separate invoice on the 28th, can’t remember this happening on a different day when I have used them before.

    • Pangolin says:

      If you call them and explain they’ll manually trigger it but you might have to wait a few days to see the credit.

  8. Alex W says:

    Ooh Rob I’m a fan of 30 Seconds To Mars! If you don’t fancy it…

    • We are actually both away as it is Easter week but we have found a volunteer!

      • Alex W says:

        Doh. Have a nice trip!

      • Peter K says:

        Nice that someone put themselves out to help you in your hour of need by visiting a free concert on your behalf. You must have some good friends ????

        • Would you really want to spend an evening with 15 x 25 year old women, with you being the only bloke and old enough to be their Dad? That is what these marketing events are like.

          (Actually, Colin who runs weather2travel tends to follow me around these events, so it is actually two old guys who look like they are hosting a birthday party for their kids.)

          I am actually in the wrong niche. Last year Sandals took their top partners to Barbados for a ‘conference’. Anika got world darts at the O2 from Virgin. BA does nowt, of course.

        • Peter K says:

          Considering the consistently bad reviews of the Sandals in Barbados and the construction going on there (which I can confirm as I was in the hotel next door last year) you didn’t miss much not going there. Apart from an all inclusive time in the caribbean that is…

        • “Would you really want to spend an evening with 15 x 25 year old women, with you being the only bloke and old enough to be their Dad? That is what these marketing events are like.” to answer in short YES!!!!
          (in my defence I am 29 so not quite so weird)

  9. OT LLoyds Avios Rewards Card

    Is there anyway of telling how far off the upgrade voucher you are? I can’t find any details anywhere on the web site!

    • Mikeact says:

      Call them or keep a check yourself.

      • Akkers says:

        And once you meet the criteria how long is it until the voucher is posted onto your Avios account? I know amex vouchers are a day or 2 – but don’t know about Lloyds?


    • Ben E says:

      I had this same challenge recently. The only way is to work out when your renewal date is, and do cumulative spend from then. I called them and got them to do it for me. Letter and voucher came less than a fortnight after hitting the spend target though

  10. JohnW says:

    Hi All,

    I noticed in the comments a while ago that there is a useful ‘trick’ that works (sometimes?) when searching for car rental. It was something like using Hertz Australia/USA instead of Hertz UK… is that right? Does it work with all rental companies and do you need to use a VPN?

    • Try Hertz Australia and the AMEX CDP code which will give you 25% off. Some other countries may work out better. You don’t need a VPN. Not sure if it works for other companies, I’ll let others advise on that if they have experience

    • Alex W says:

      I use autoslash, it comes out with the cheapest quotes every time!

  11. Jovanna says:

    Just tried using my Amex card at the counter at Southern Rail and it was refused. They no longer accept Amex. I wonder why that is?!

    • AMEX probably don’t want their name sullied by being associated with such a company!

    • Odd, considering more places than ever are accepting Amex. It’s still being accepted on their website, perhaps it was a glitch at the ticket office. I remember many years ago popping into a Tesco Express and saw signs that Amex was not accepted, the person on the counter thought it was a permanent thing. I called Amex and they said it was nonsense. Next time I went in it worked fine so must have just been a temporary issue.

      National Express East Coast at one point (2008) stopped accepting Amex (via all channels – ticket offices, machines, call centre and online) to cut costs. They were bombarded with complaints and decided to reverse the situation. I think it was six months without Amex, it definitely returned before they lost their franchise.

    • David says:

      They took mine on Monday morning – I’ve always used it (and when I renew my annual season in May they’d better!)

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