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Has Starwood Preferred Guest given up its O2 suite?

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Regular readers will know that there have been some great points opportunities over the past three years to see top musical acts at the O2 Arena in London via SPG Moments.

Starwood Preferred Guest took a VIP suite in the arena and made tickets available as a points redemption, usually around 15,000 points for two people.  The suite was fully catered with a hot and cold buffet and a free, unlimited bar.

Anika reviewed a Muse concert here and I have been numerous times, generally to see acts too uncool to publicly name.

The game might be up, unfortunately.  The O2 suite was a three year deal and the three years is now over.  There have not been any concerts listed on the SPG Moments site for a while.

Other venues controlled by AEG (Mercedes Arena, Staples Center) also seem to have disappeared from SPG Moments.

SPG Moments O2 Arena London suite

If the suite has gone, this may be a sign of things to come with the Marriott-isation of Starwood.  SPG will have lost a lot of money on these events – the value of the points redeemed won’t even have covered the cost of the food and drink, yet alone the cost of the box itself – but it didn’t care because it was all about relationship building with its core guests.  I have never seen any signs that Marriott thinks the same way.

I wish Virgin Atlantic would do more with its suite at the O2.  I have no idea who gets the seats – once a year we get an invite, this year we get ’30 Seconds To Mars’, last year it was world darts – but there would be real value in Virgin Atlantic offering up seats for miles.

Virgin Flying Club is desperately in need of valuable low value redemptions as it doesn’t have any short-haul flights to offer.  With the credit card due for a major relaunch soon it would be a good way of driving sign-ups.


How to earn Marriott Bonvoy points and status from UK credit cards

How to earn Marriott Bonvoy points and status from UK credit cards (April 2024)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses.

The official Marriott Bonvoy American Express card comes with 20,000 points for signing up, 2 points for every £1 you spend and 15 elite night credits per year.

You can apply here.

Marriott Bonvoy American Express

20,000 points sign-up bonus and 15 elite night credits each year Read our full review

You can also earn Marriott Bonvoy points by converting American Express Membership Rewards points at the rate of 2:3.

Do you know that holders of The Platinum Card from American Express receive FREE Marriott Bonvoy Gold status for as long as they hold the card?  It also comes with Hilton Honors Gold, Radisson Rewards Premium and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

You can also earn Marriott Bonvoy points indirectly:

and for small business owners:

The conversion rate from American Express to Marriott Bonvoy points is 2:3.

Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (108)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Graeme says:

    It’s now been 51 days since I submitted an EU261 claim to BA, leaving me several hundred Pounds out-of-pocket. A grumpy Tweet yesterday has led to the offer of a phone call today – fingers crossed that’ll happen. Would others be expecting some Avios as compensation, or is that a bit greedy? It’s a pretty simple claim, I can’t imagine what’s taken them so long.

    • Graeme says:

      Apologies – OT!

      • Walty says:

        Did you do the claim online via their customer services link? My flight was cancelled on 18th Feb. Rebooked on 19th Feb. Completed customer service form on 20th Feb for re-imbursement of hotel & food along with EU261 compensation (selected joint claim at beginning of the process). Got a phone call last week that it was accepted and being processed. Funds arrived yesterday. A very painless exercise. Kudos BA!

  • Oli says:

    OT – I was planning to cancel my BA Premium Plus card today but just received an email to add a supplementary card to get 3000 Avios. If I apply for the supplementary card today, I guess I’ll have the Avios in 2 or 3 days – will I have to wait until my next statement date in a month to have these Avios transferred automatically to my BAEC account, or can this be done manually before? I would not pay another month of fees (£16) for 3000 Avios…

    • Liz says:

      They can’t transfer them manually. You need to wait till next month for them to move across. If you cancel the card before the points transfer you will have a very hard time getting the points once the link between the two is broken.

  • Cate ⛱️ says:

    Same Emirates deal here , but their tax/fees etc are just stupid even when you throw miles at it.

  • N says:

    OT – Got 5 passports to renew this month, can I pay with an Amex online? Need to hit a joining bonus and would like to avoid using Post Office Check and Send (£9+ each!) to be able to pay by Amex…

    • Save East Coast Rewards says:

      I’ve just had a look and the cards accepted are Visa, Mastercard and Maestro (does any UK bank still issue these?)

      The government departments seem to have wildly different card acceptance rules with Companies House accepting Amex and HMRC not accepting any personal cards.

      • mark2 says:

        Perhaps because Companies House are providing a service while HMRC are usually collecting tax due.

  • Alex says:

    Slightly OT, but Amex seem to have run a survey with Plat customers regarding how they rank the value of many perks of the card. Off the top of my head, there was 5x MR points when booking through Amex Travel or directly with airlines, getting mid-tier status with either a consortium or a single airline (with and without lounge access, with or without a status challenge to get to top tier), discounts when using MR points when booking through Amex Travel etc.

    Basically, it sounds like an upgrade to the card is coming, but they’re not sure which yet, and are testing the waters. Sounds exciting 🙂

    • Harry says:

      Staying OT, the points/status benefits of Amex Plat is well document/valued on this site. How does everyone value the “other perks”? Eg: Are the concierge useful at all? Any events invites and the odd “lifestyle enhancement” vouchers here and there?
      I’m wondering as I’m trying to decide between Amex Plat and HSBC Premier World Elite (not churning). From a points accumulation they’re of similar benefit to me (I use it for non-BA reward accumulation), but I’m a sucker for the little bells and whistles….(eg FHR for Amex and LHW for HSBC…)

      • Memesweeper says:

        The hotels booking perks for Gold and Platinum are handy if you’re heading to the right places.

        Other than that excellent insurance, lounge access and status at hotels are the only other features I use. I have the World Elite too and Platinum’s lounge coverage is much better.

    • Cate ⛱️ says:

      ‘there was 5x MR points when booking through Amex Travel or directly with airlines’

      This sounds interesting as long as there wasn’t a hefty mark up on travel which would negate the benefits and not just one airline.

    • Pangolin says:

      Well if anyone from Amex is reading this, 5x for airlines and Amex Travel bookings would be enough to keep me holding it (assuming they didn’t jack up the price or remove other benefits, eg. HH Gold).

  • Tom says:

    OT: Best non-Amex card for a student with (basically) no ‘income’? I’m looking for a Visa/ Mastercard credit card with some added bonus, earning some points, however, I need it to be available to students and without income limits. Currently, I’m using BA Amex, and I spend around 1-1.5k a month on it.

    • Chris Palmer says:

      You have “basically no income” but spend £1k to £1.5k per month..? Student loans, I suppose. Anyway, I suggest the Hilton Visa. Rob has a couple of reports in the Credit Card section of this website.

      • Tom says:

        I don’t get much loan, doesn’t even cover my accom fees, just general spending on transport (£250 a month), food, and parents

      • Alex W says:

        Hilton Barclaycard is dead. I think IHG premium card is the best non-Amex.

        • Rob says:

          I would wait until you see the new Virgin product before applying for any Visa or MC at this point.

    • Rob says:

      https://headforpoints.com/2017/09/04/what-is-the-best-visa-or-mastercard-travel-loyalty-credit-card/

      Plus the new Virgin MasterCard coming soon, which you may or may not want to wait a few weeks for.

      If you got accepted for a BA Amex I suspect you’ll be fine for any other card.

      • Tom says:

        I thought so too, I also hold Amex Gold, but got rejected for old Virgin Atlantic by MBNA a while ago.

        • Tom says:

          I’ll wait and see for Virgin Atlantic, btw, is Hilton going to introduce something new anytime soon?

          • Rob says:

            They are planning something but I don’t think it is imminent. 2019 perhaps.

  • Joe says:

    OT (with apologies): I have two SPG hotel bookings coming up, but both were booked indirectly via on OTA. I called SPG and apparently this means I can’t add the bookings to my SPG account, however when I’m there can I still get my account number added to any hotel expenses like food, drink etc?

    • Chris Palmer says:

      Yes. You can still have your SPG account added for food and drink. Sometimes, you might even get lucky at the property. I was at the Westin Langkawi last year. I had booked through Hotels.com, but the receptionist added my SPG number to the book so I received free breakfast for a week (which would have been expensive otherwise).

    • din says:

      OTA works with BA, by adding avios via the BA app when checking in

  • mark2 says:

    Could you book a trip of some kind at your destination?

    • Rob says:

      They don’t any sort of charity donations during the booking process?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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