British Airways has announced that its five main contact centres, in Manchester, Newcastle, Delhi, Bremen and Hong Kong, will remain in-house.
Detailed discussions were believed to have been held with Capita but the shock profit warning issued in late January probably scuppered the deal. The collapse of Carillion also meant that any announcement of outsourcing was likely to result in more negative PR for the airline.
Final agreement on the call centres remaining in-house will depend on employees voting to accept more flexible working agreements. A cheerful email from Alex Cruz, announcing the news, told the staff that “[they have] fallen significantly behind” compared to their competitors.
How to earn Avios from UK credit cards (June 2021)
As a reminder, there are various ways of earning Avios from UK credit cards. Many cards also have generous sign-up bonuses!
There are two official British Airways American Express cards:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:
We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
(Want to earn more Avios? Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)