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Novotel opens a funky new hotel at Heathrow

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After a stay at the Pullman London St Pancras last week which was so depressing that we can’t even bring ourselves to review it, it is good to see that Accor has not completely lost its way.

The Novotel London Heathrow Airport T1 T2 and T3 Hotel (catchy name …..) opened at the end of February.  It is a £30m conversion of the former HQ of the British Airports Authority on Bath Road and has 166 rooms.

Novotel London Heathrow T1 T2 T3 lobby

There are plans to extend this to 274 rooms, although as the hotel presumably faces demolition for the third runway I wouldn’t put money on that seeing the light of day.

Novotel London Heathrow T1 T2 T3 lobby

As you can see from the pictures, this is not the dull Novotel style you may have been used to.   Novotel is part of Accor and stays will earn points, convertible to Avios if you wish, in Le Club AccorHotels.

The hotel website is here if you want to find out more.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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  1. “After a stay at the Pullman London St Pancras last week which was so depressing that we can’t even bring ourselves to review it.”

    I’d love to read this. Surely it’s only fair to publish all reviews (good and bad)?

    • Adrian says:

      Yes. I too would like to know what you didn’t like, even if only as a brief comment rather than a full review.

      • Genghis says:

        @Rob it sounds like the situation of many on here. Travel for work (even in J and 5* hotels) isn’t sexy.

    • Bagoly says:


    • Yes, PLEASE publish! 🙂

    • Delbert says:

      That was the review as scathing as it was.

    • +1

    • We paid for the hotel because Anika needed it before her Eurostar trip. It wasn’t a proper review arranged by Accor and the possibility we might write about it was only a secondary reason for choosing it.

      I probably only write about a quarter of the hotels I stay in and pay for personally. I didn’t cover the Radisson Royal Viking in Stockholm for the same reason – despite our Radisson Rewards focus – but I do intend to write something on the Scandid Continental because that was good.

      • Genghis says:

        All the more reason to write about it? There was no “the HfP team are here so let’s show them a good time” premise to the stay.

        • Our editorial view, unless a hotel is comically bad, is that we only write about good / new places which you might want to visit. Using an article just to tell you that somewhere isn’t worth visiting is less useful UNLESS it is a very tight market. I slated the NH at Vienna Airport last year, for eg, but that story was a) vaguely amusing and b) there are only 2 airport hotels to pick from so slating one serves a purpose.

        • JamesB says:

          Not to mention that it has been extensively reviewed elsewhere for those who are interested. Personally I have never been convinced about hotel reviews on HFP so fortunately the current editorial policy keeps them to a minimum.

      • Mr(s) Entitled says:

        But surely that ensures a more balanced and potentially representative experience versus something arranged via Accor.

        I understand why you dont publish all the hotels you visit because that’s not the primary focus of the site. But if you are going to tease us……

        • As I have said before, unofficial stays are LESS representative because we do not see a variety of room types and, as we are tight, are less likely to use the restaurant or pay for breakfast!

  2. Robert says:

    I’m intrested too. From the website at least, the Pullman looks pretty nice, and it has an almost 5/5 rating on TripAdvisor.

    • Thank god the completely non-biased, authentic TripAdvisor likes it – we must all go.

      • callum says:

        The fact that the ratings can be gamed doesn’t make it worthless. There’s a reason why millions of people continue to use it regularly – it gives an incredibly useful and reasonably reliable general impression of these places.

        • JamesB says:

          Agreed, my views of most hotels I have stayed at are pretty consistent with the general impressions on TA if the extremes either end are ignored.

        • Genghis says:

          I find TA a useful resource and regularly write reviews. It’s interesting though how my overall opinion (and therefore star rating) on a place can occasionally differ significantly from what the general consensus is: for the worse or the better. I guess we all value different things.

        • Tetly1967 says:

          Agreed – try to review as many hotels as I can (whether business or leisure) and try to be as honest as possible – it isn’t perfect but it has a very important (and powerful) role to play for business and non-business travel

        • JamesB says:

          @Genghis, I think the relative weight different people afford to same factors throws up the discrepancies. For example, IIRC the staffing levels at DT Kuala Lumpur featured quite heavily for you and I think that would be quite unusual for most guests. Discrepancies also arise because some guests will review a hotel in absolute terms whilst others will review them relative to what they expected of the brand or money they paid. Hence, for some, Travelodge will never merit more than two stars under any circumstances while others will rate them 5 if they think they are very good Travelodges.

  3. Ciaran McNulty says:

    Why does the Novotel have T1 in the name, when that’s gone the way of the dodo?

    • Adrian says:

      Guessing – they may be following the name of the nearby London Underground station, which still has T1 in it. Using the same name may help unfamiliar visitors.

      • The tube map just calls it terminals 2&3 these days, although the trains themselves still say 1, 2 & 3

    • Mark F says:

      Just you wait ’til I reassemble T1 in my back garden, complete with limited edition T1 paperweight and a glass wall of water sculpture.

  4. I think Amex will have a better rate for someone sending £2m regularly versus someone sending £5k one off.

  5. Interesting re Pullman – quite a few colleagues have stayed there in recent years and they were always pretty positive about it.

  6. IslandDweller says:

    Please do publish the Pullman review. One of my worst ever hotel experiences was the Pullman Versailles, shockingly indifferent management.

    • Some bad reviews can be funny or at least informative. From what Anika tells me, this one would just be depressingly dull and uninspiring!

      • wrong type of shampoo again?

        Views are subjective. Some people are picky. Some couldn’t care less other than to get a good nights sleep.

  7. Genghis says:

    10% off at Co op too though not on Paypoint transactions 🙂

    • Lady London says:

      5 now, I think

    • Andrew says:

      Co-op schemes are complex enough anyway.

      I’ve had the odd spending deal (£10 back on £50 etc) through Halifax/BoS. If I buy at my closest Co-op, the deal doesn’t trigger as it’s operated by Mid-Counties Cooperative based in Warwick – but if I go another 200 metres along the road to the next Co-op which is operated by Cooperative Group based in Manchester, it does. The branding outside the stores is identical.

      Evening classes are often a good way of getting a student badge, ID or email address too (and a good source of CPD hours if appropriate).

  8. You need to stay at the NH Stansted for an experience …..

  9. OT applied for the Amex Gold to Platinum upgrade yesterday and selected ‘No’ to adding a Supplementary cardholder during the application but today my partner checked her online account and can see an Amex Platinum Supplementary card. So Amex must have set it up for some reasons. She was previously a supp cardholder on the Gold card but I cancelled it to add her after the upgrade to get the 5000 points bonus. I guess I won’t get the bonus points as it set her up during the application?

    • Amex messed up on our Gold to Platinum upgraded. We wanted to add additional card holder but in fact they sent two for the same person and charged £140 for a supplementary card. Turns out that if anyone is/has been a supp card holder they automatically get a supp card. Quite frustrating

    • +1 on that. Exactly the same.

    • Funtime says:

      I had exactly the same. Online chat denied that I’d cancelled the gold supplementary card beforehand.

      Told them I’d got a letter from them confirming the cancellation. Still denied it, so they asked that I scan and upload the letter back to them and then they would respond.

      They then sent a letter asking why I sent them the cancellation letter to them!

      I’ve given up. The 20000 mr upgrade points haven’t triggered although I did get 18000 for a referral.

    • I had exactly same experience but by the time I questioned it they had already cancelled the additional plat card holders account.

      Now im thinking of reinstating it or might just add someone else to avoid any issues with the 5k potential bonus.

      Also is the 5k bonus for all supps or just the first?

      • I thought first only but might be wrong. You can only have 1 Platinum supp for free, each additional costs £170. Or were you thinking about Gold / Green supps?

  10. One for Anika here am I been affered 36 euros for my points


    Forderungsanmeldung bearbeiten
    vom 11.04.2018
    Im Folgenden können Sie Ihre Forderungsanmeldung vom 11.04.2018 08:59:06 (Version 1) ändern.
    Ihre topbonus-Karte
    Karte: xxxxxxxx
    Prämienmeilen 10000
    Stand vom 01.04.2018
    Ihre Forderung
    Aus den 10000 Prämienmeilen vom 01.04.2018 ergibt sich die folgende Forderung:
    36,00 EUR
    Ja, Vorschlagswert akzeptieren
    Nein, Forderung anpassen
    (OPTIONAL) Das Insolvenzgericht Charlottenburg hat den Termin für die Gläubigerversammlung auf den 16.05.2018 festgelegt. Es besteht keine Pflicht zur Teilnahme. (Reise-)Kosten werden nicht erstattet. Weitere Informationen entnehmen Sie bitte dem Eröffnungsbeschluss.
    Ich werde an der Gläubigerversammlung am 16.05.2018 teilnehmen.

    • Followed by

      Hauptforderung 36,00 EUR
      Grund Schadenersatzforderung für 10000 Prämienmeilen zum Stand 01.04.2018
      Prämienmeilen 10000
      Meilenstand vom 01.04.2018

      I think I have just accepted 36 euros for the points. Now for the 2 year wait.

      • My best guess (and this really needs Anika who is in Jo’burg as this is beyond my rudimentary German, a level so basic my 6-year old has now surpassed me) is that you have made a claim for €36 via the insolvency proceedings. If they pay out 5c on the Euro when the assets are sold then you will get €2!

        • Not much point claiming for 300 miles then, despite the repeated emails from them encouraging me to do so!

        • correct, albeit I would be surprised if we get anthing at all. If there are any assets left, most money will go to the lawyer who is in charge of this case. Among the factors that determines his salary is the number of claims, which explains the persistence in communication and the rather efficient way to file a claim.

        • Thanks Rob not much point in claiming for my other accounts then ( the refer a friend promo to family accounts = 10000. Oh well easy come easy go.

  11. On Le Club AccorHotels, in the past we were made Platinum with the Amex Plat (it was pulled 2-3 years ago), and whilst I’m very far off the mark of reaching any kind of status with them (2 stays, 4 nights), I received a gold card this year, which puzzled me. Are they “soft landing” me, or will I keep gold just because I stay once in a while?

    • No it is just their soft landing procedure.

      it happened to me also in the past althoug I did not even completed one single night/stay.

    • I had this as well about a month ago…although to be fair I got Accor Plat in Feb 2016 from holding an Amex Plat for about a month to get the sign up bonus before cancelling so can’t really complain! Gold not that great tbh and just upgraded Gold to Plat again so will be using Hilton and Marriott Gold for the free breakfast for the foreseeable future

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