Maximise your Avios, air miles and hotel points

Novotel opens a funky new hotel at Heathrow

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

After a stay at the Pullman London St Pancras last week which was so depressing that we can’t even bring ourselves to review it, it is good to see that Accor has not completely lost its way.

The Novotel London Heathrow Airport T1 T2 and T3 Hotel (catchy name …..) opened at the end of February.  It is a £30m conversion of the former HQ of the British Airports Authority on Bath Road and has 166 rooms.

Novotel London Heathrow T1 T2 T3 lobby

There are plans to extend this to 274 rooms, although as the hotel presumably faces demolition for the third runway I wouldn’t put money on that seeing the light of day.

Novotel London Heathrow T1 T2 T3 lobby

As you can see from the pictures, this is not the dull Novotel style you may have been used to.   Novotel is part of Accor and stays will earn points, convertible to Avios if you wish, in Le Club AccorHotels.

The hotel website is here if you want to find out more.

Accor Live Limitless update – May 2023:

Earn bonus Accor points: Accor is not currently running a global promotion

New to Accor Live Limitless?  Read our review of Accor Live Limitless here and our article on points expiry rules here. Our analysis of what Accor Live Limitless points are worth is here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Accor and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (83)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Paul says:

    “After a stay at the Pullman London St Pancras last week which was so depressing that we can’t even bring ourselves to review it.”

    I’d love to read this. Surely it’s only fair to publish all reviews (good and bad)?

    • Adrian says:

      Yes. I too would like to know what you didn’t like, even if only as a brief comment rather than a full review.

      • Genghis says:

        @Rob it sounds like the situation of many on here. Travel for work (even in J and 5* hotels) isn’t sexy.

    • Bagoly says:


    • shd says:

      Yes, PLEASE publish! 🙂

    • Delbert says:

      That was the review as scathing as it was.

    • Mike says:


    • Rob says:

      We paid for the hotel because Anika needed it before her Eurostar trip. It wasn’t a proper review arranged by Accor and the possibility we might write about it was only a secondary reason for choosing it.

      I probably only write about a quarter of the hotels I stay in and pay for personally. I didn’t cover the Radisson Royal Viking in Stockholm for the same reason – despite our Radisson Rewards focus – but I do intend to write something on the Scandid Continental because that was good.

      • Genghis says:

        All the more reason to write about it? There was no “the HfP team are here so let’s show them a good time” premise to the stay.

        • Rob says:

          Our editorial view, unless a hotel is comically bad, is that we only write about good / new places which you might want to visit. Using an article just to tell you that somewhere isn’t worth visiting is less useful UNLESS it is a very tight market. I slated the NH at Vienna Airport last year, for eg, but that story was a) vaguely amusing and b) there are only 2 airport hotels to pick from so slating one serves a purpose.

        • JamesB says:

          Not to mention that it has been extensively reviewed elsewhere for those who are interested. Personally I have never been convinced about hotel reviews on HFP so fortunately the current editorial policy keeps them to a minimum.

      • Mr(s) Entitled says:

        But surely that ensures a more balanced and potentially representative experience versus something arranged via Accor.

        I understand why you dont publish all the hotels you visit because that’s not the primary focus of the site. But if you are going to tease us……

        • Rob says:

          As I have said before, unofficial stays are LESS representative because we do not see a variety of room types and, as we are tight, are less likely to use the restaurant or pay for breakfast!

  • Robert says:

    I’m intrested too. From the website at least, the Pullman looks pretty nice, and it has an almost 5/5 rating on TripAdvisor.

    • Tom C says:

      Thank god the completely non-biased, authentic TripAdvisor likes it – we must all go.

      • callum says:

        The fact that the ratings can be gamed doesn’t make it worthless. There’s a reason why millions of people continue to use it regularly – it gives an incredibly useful and reasonably reliable general impression of these places.

        • JamesB says:

          Agreed, my views of most hotels I have stayed at are pretty consistent with the general impressions on TA if the extremes either end are ignored.

        • Genghis says:

          I find TA a useful resource and regularly write reviews. It’s interesting though how my overall opinion (and therefore star rating) on a place can occasionally differ significantly from what the general consensus is: for the worse or the better. I guess we all value different things.

        • Tetly1967 says:

          Agreed – try to review as many hotels as I can (whether business or leisure) and try to be as honest as possible – it isn’t perfect but it has a very important (and powerful) role to play for business and non-business travel

        • JamesB says:

          @Genghis, I think the relative weight different people afford to same factors throws up the discrepancies. For example, IIRC the staffing levels at DT Kuala Lumpur featured quite heavily for you and I think that would be quite unusual for most guests. Discrepancies also arise because some guests will review a hotel in absolute terms whilst others will review them relative to what they expected of the brand or money they paid. Hence, for some, Travelodge will never merit more than two stars under any circumstances while others will rate them 5 if they think they are very good Travelodges.

  • Ciaran McNulty says:

    Why does the Novotel have T1 in the name, when that’s gone the way of the dodo?

    • Adrian says:

      Guessing – they may be following the name of the nearby London Underground station, which still has T1 in it. Using the same name may help unfamiliar visitors.

      • Lumma says:

        The tube map just calls it terminals 2&3 these days, although the trains themselves still say 1, 2 & 3

    • Mark F says:

      Just you wait ’til I reassemble T1 in my back garden, complete with limited edition T1 paperweight and a glass wall of water sculpture.

  • John says:

    I think Amex will have a better rate for someone sending £2m regularly versus someone sending £5k one off.

  • Alan says:

    Interesting re Pullman – quite a few colleagues have stayed there in recent years and they were always pretty positive about it.

  • IslandDweller says:

    Please do publish the Pullman review. One of my worst ever hotel experiences was the Pullman Versailles, shockingly indifferent management.

    • Rob says:

      Some bad reviews can be funny or at least informative. From what Anika tells me, this one would just be depressingly dull and uninspiring!

      • John says:

        wrong type of shampoo again?

        Views are subjective. Some people are picky. Some couldn’t care less other than to get a good nights sleep.

  • Genghis says:

    10% off at Co op too though not on Paypoint transactions 🙂

    • Lady London says:

      5 now, I think

    • Andrew says:

      Co-op schemes are complex enough anyway.

      I’ve had the odd spending deal (£10 back on £50 etc) through Halifax/BoS. If I buy at my closest Co-op, the deal doesn’t trigger as it’s operated by Mid-Counties Cooperative based in Warwick – but if I go another 200 metres along the road to the next Co-op which is operated by Cooperative Group based in Manchester, it does. The branding outside the stores is identical.

      Evening classes are often a good way of getting a student badge, ID or email address too (and a good source of CPD hours if appropriate).

  • Peter says:

    You need to stay at the NH Stansted for an experience …..

    • David says:

      Or the NH Schiller in Amsterdam, which I checked out of yesterday…

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.