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What I learned at the Marriott press briefing yesterday

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Loyalty press conferences in the UK are a funny old thing, because there aren’t actually that many people to invite.  Thus it was that four usual suspects – plus a mysterious woman who I didn’t even notice until the end, who didn’t speak and I have no idea where she was from – turned up at the Great Northern Hotel yesterday morning to hear more about the Marriott Rewards changes.

Whilst most of the Starwood Preferred Guest management have left the business since Marriott took over, the European loyalty VP is an ex-Starwood man and someone I have known for a few years.  He seemed very happy about what Marriott has created from the combined loyalty schemes and – I have to say – he is right to be so.

Whilst there are clearly minor quibbles here and there, what many people forget is this:

Starwood was a very small hotel group which punched well above its weight by creating a very powerful loyalty programme which meant customers would go out of their way to track the hotels down

Marriott was a very large hotel group which gave the impression that – as it was hard to avoid its hotels, especially in North America – it didn’t need to try too hard, especially if you weren’t willing to give them at least 50 nights per year

The fact that virtually every key aspect of Starwood Preferred Guest has survived is a minor miracle.  Hilton Honors and IHG Rewards Club will need to do some serious thinking now.

Much of what people wanted to know was covered in my article yesterday.  Here are a few other things that came up:

The big one:  What happens to people who have SPG Gold via American Express Platinum? 

Does a Marriott Gold who matched from SPG Gold get:

Platinum in the new scheme (lounge or breakfast, 4pm check-out guaranteed) which is the Marriott Gold match or

Gold (no breakfast and no lounge access, no guaranteed late check-out) which would be the match you will get if you are seen as Starwood Gold?

This is especially important as a lot of people have made bookings for August onwards on the assumption that their Marriott Rewards Gold status would get them lounge access and/or free breakfast.

As it happens, Tom Otley from Business Traveller is, like me, a fellow Amex Platinum cardholder so we made it clear that this was a core issue for both of us ….

The Marriott team did not know, but went away to consult.  When we reconvened at a Rag’n’Bone Man private gig last night (as you do) Marriott’s European VP of loyalty confirmed that any Amex Platinum member who has matched their SPG Gold to Marriott Gold will become ‘Merged Scheme’ Platinum until the end of 2018.  Tom is my witness to this.

The UK credit card situation appears more fluid than was made out

It is currently stated that the UK Starwood Preferred Guest American Express will continue and that the Marriott Rewards Mastercard, issued by Creation, will return after a two year break. 

I got the impression that this is not as clear cut as we think.  As the return of the Creation card seems certain – given that an August date has been announced – perhaps the Amex will be dropped in the New Year?

“No black out dates” also means “last room availability”

We specifically talked about this to ensure that everyone was on the same page.  Occasionally the Marriott team was using both phrases interchangeably as if they were the same thing – and they are not.

Marriott has historically allowed its hotels to have blackout dates for rewards – that is no longer allowed.

However, apparently we will also see (as Starwood already has) “last room availability”.

This means that not only must a hotel make reward nights available, but they must keep making them available as long as standard rooms are available for cash.

There are ways of gaming the system, of course.  A hotel can create a small category of rooms – say the four rooms with a particularly bad view – and create a new category for those four rooms, charging $5 less for them.  They are then allowed to restrict ‘last room availability’ to just those four rooms.  In general, though, this is another major improvement.

Peak and off-peak dates will not be set globally

We will not get the weird Avios situation, where Dubai in August (50 degree heat) is peak pricing but the main tourist season in ‘off peak’.  The plan is that hotels will approximately set 20% of their days as peak, 20% as off-peak and 60% as standard.  There will be some standardisation – I got the impression that they want all hotels in a specific city, if not country, to be showing the same level of pricing.

You will earn points on all spending, not just your room rate

I thought it was only The Ritz-Carlton which had this exception, but I was told EDITION hotels also had the same rule.  At the cheaper end, it also impacted Moxy, AC Hotels, Courtyard, Gaylord, Protea, Springhill Suites, Residence Inn, Towneplace Suites and Fairfield Inn.  From now on you will always earn points on food and beverage spending irrespective of brand.

Marriott Travel Packages will remain ….

…. although the small print will change as the new hotel categories are introduced.

You can’t sign up for the Emirates and China Eastern partnerships ….

…. after 15th July.  I will do a separate article on this.  Those who sign up will continue to receive the benefits.  The Delta partnership closes full on 15th July.

No-one knew what would happen to multiple room credits

As present you can book three rooms at a Starwood hotel and it will count for three nights towards status.  Book three rooms at a Marriott and it will count as one night towards status.  To be honest, this news is mainly useful for people who do ‘mattress runs’ – booking three nights at the Sheraton Heathrow on a Saturday for £50 each is a cheap(ish) and easy(ish) way of getting to Starwood status more quickly via a Platinum Challenge.

It wasn’t clear to anyone what the situation would be going forward.  US reports I have seen say that the Marriott policy will prevail.

They genuinely do not have a name for the new programme ready to announce

The issue, oddly, is down to boring old things like the sheer volume of different items that need to be designed and printed.

And that was it.  Nothing else came up that wasn’t covered in our article yesterday.  In general, for most people most of the time, things are going to be OK – and I say that as someone who will lose the current Gold benefits of 4pm check-out and lounge access in the New Year.

I’m not giving any promises about the situation five years down the line but for now Marriott is clearly keen not to rock the boat with the Starwood regulars – even if it is being less generous to Amex Platinum freeloaders like me …..

How to earn Marriott Bonvoy points and status from UK credit cards

How to earn Marriott Bonvoy points and status from UK credit cards (September 2023)

There are various ways of earning Marriott Bonvoy points from UK credit cards.  Many cards also have generous sign-up bonuses.

The official Marriott Bonvoy American Express card comes with 20,000 points for signing up, 2 points for every £1 you spend and 15 elite night credits per year.

You can apply here.

Marriott Bonvoy American Express

20,000 points sign-up bonus and 15 elite night credits each year Read our full review

You can also earn Marriott Bonvoy points by converting American Express Membership Rewards points at the rate of 2:3.

Do you know that holders of The Platinum Card from American Express receive FREE Marriott Bonvoy Gold status for as long as they hold the card?  It also comes with Hilton Honors Gold, Radisson Rewards Premium and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

The Platinum Card from American Express

30,000 points and a huge range of valuable benefits – for a fee Read our full review

You can also earn Marriott Bonvoy points indirectly:

and for small business owners:

The conversion rate from American Express to Marriott Bonvoy points is 2:3.

Click here to read our detailed summary of all UK credit cards which can be used to earn Marriott Bonvoy points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (190)

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  • Michael says:

    Lawrence B –
    If you are staying at one of the four Marriott Vacation Club Resorts in Palm Desert (or any worldwide) you are exempted from the free breakfast, guaranteed 4.00pm late check out, and room category upgrade at check in.
    Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels
    Rob –
    Edition Hotels are part of the Ritz Carlton portfolio so adhere to all Ritz Carlton rules

  • mark says:

    Sorry another questions from me Rob: If you book a Marriott room now but don’t request you ecertificate, will they apply the new points chart to the booking if you redeem it after august or do you ‘lock in’ the old rate?

    • Rob says:

      Very good question …. I imagine if it is a certificate then you pay the cost of the certificate on the day you redeem so the price may go up or down. Only a guess though.

  • RIccatti says:

    Even though the nights accumulation year ends Dec 31, the SPG status card expire 28 Feb.

    Will one carry the Platinum benefits from the previous year (SPG Plat) for Jan/Feb months?

  • Tony says:

    Would anyone know the answer to this one?

    I’m currently SPG & Marriott Gold. I have a week’s stay in Feb 2019 at the R-C Kyoto lined up.

    If I did either a Marriott “Road to Platinum challenge” (9 stays in 90 days) or an “SPG Platinum challenge” (18 nights in 90 days) NOW and completed it pre–Aug 1st, would an upgrade to Platinum in either programme see me through Aug 1st and allow me to get free breakfasts (and any other perks) at my R-C Kyoto stay in Feb 2019? Also how long might any successfully achieved status last for in the new programme?

    Would any HFPters also recommend one Platinum challenge over the other, especially from a cost/outlay perspective? I’m a leisure traveller, just to say.

    Many thanks all! 🙂

    • Rob MC says:

      Depends where you live. Cost wise the 9 Marriott stays should be cheaper if you’re doing single nights. Also it is worth pricing the whole amount up to see how much you’re spending for some free breakfast and potential upgrade..

      • Tony says:

        Rob, would you know whether, if Platinum was successfully achieved over the next month to six weeks (and certainly before August 1st), that any such Platinum status would then be carried through to the new programme?

        Many thanks

      • New Card says:

        I’m not sure that MR Platinums (or any Elite member levels of MR) get free breakfasts at Ritz-Carltons? I thought R-C was (and will remain) excluded from this status perk.

    • Vin says:

      Ritz-Carlton would still be excluded from free breakfast post Aug as far as I can tell. Save your money. Breakfast at RC Kyoto is average to say the least

  • Donald Trump says:

    If i book a marriott hotel via a third party site such as, does the stay count towards my status?

  • Rob says:

    No reason to suspect it will change given the broader Amex partnership. The question is whether 1 Amex UK would be 1.5 ‘new scheme’ points or not.

    • New Card says:

      The Amex MR conversion rate to SPG (effectively 0.5 SPG per £1) feels rather stingy when the SPG Amex has double the rate.

      • RussellH says:

        But you do HAVE to pay for the SPG Amex. There are free MR Amex cards.

  • Rob MC says:

    Because for every one person who didn’t bother with the status match means one less elite member for the company.

  • Paul Hickey says:

    For the sake of feedback. I am Marriott Gold via Amex SPG match. I have stayed/booked at Rotterdam, Brisbane, Bangkok, Jaipur and Mumbai Marriott’s (17 nights in total) over the last 7 months, simply for the benefits. Could have stayed at comparable Hilton’s a few quid cheaper but have opted for Marriotts. If the benefits change, then there will be no real advantage – and I assume many others will think like me.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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