Five UK Marriott hotels, mainly country clubs, are to leave the chain

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• Andrew says:

  4 Jul4 July 19:08

  When the terms say that they can’t be combined with Avios from other accounts, does that also mean that you can’t top up your Iberia account with 10,000 Avios from BA to make a 100,000 Avios booking in IB account?

  • the real harry1 says:

    4 Jul4 July 19:12

    no – people have done that today – they just (clumsily) mean you can’t transfer OUT

    perfectly possible to transfer IN to IB, I just did it as a test

    • Steve says:

      4 Jul4 July 19:24

      Can you transfer in from a BA house hold account?

      • the real harry1 says:

        4 Jul4 July 19:28

        yes

    • JS says:

      4 Jul4 July 19:25

      I have been unable to transfer IN to Iberia

      • the real harry1 says:

        4 Jul4 July 19:29

        I did it not even an hour ago BAEC—>IB

• NC says:

  4 Jul4 July 19:26

  Thank you, just answered my question. I need to add from BA for 3 one way flights.

  • NC says:

    4 Jul4 July 19:33

    Just did a test and trans 100 fine.

    • the real harry1 says:

      4 Jul4 July 19:35

      yeah, boy! as my son says 🙂

      When I wake up in the middle of the night I’m going to try IB—>avios.com again

• Matt says:

  4 Jul4 July 20:00

  Surely if they have changed the T&C,s stopping us transferring of Avios to another program or BAEC after the promotion is finished they are breaking the law?

  What do you think Rob?

  There was no mention of this transfer restriction in the original promotion.

  If this is true I have lost £125 as l wont be traveling till early 2019 ????????????

  • Claire says:

    4 Jul4 July 20:03

    You don’t need to spend them until December, so that’s plenty of time to book flights for next year? I’m planning on booking in the autumn for next summer.

    • AndyW says:

      4 Jul4 July 21:05

      You can book BA flights on the Iberia site. Given the cost of the avios it should still work out ok even if the taxes are higher.

  • Rob says:

    4 Jul4 July 20:09

    Not really – you can book in 2018 for 2019 travel or a 2019 hotel.

• Claire says:

  4 Jul4 July 20:05

  Iberia are starting to annoy me a bit with their hoops now. Just had this on both mine (verified already by passport and unlocked) and husband’s (sent the info twice but still locked). Now they want me to send tickets too? What’s that then, just a screenshot of the bookings page? Surely they can see it and are just trying to be deliberately awkward?!

  Dear customer,

  Thank you for your interest in the Iberia Plus programme.

  It is a standard requirement of our programme to check the registration details for your Iberia Plus account. To help us do this, please email a copy of the official identity document you used for registration to clasica@iberia.es. The subject line of the email must include your Iberia Plus number in order for us to process it and you must send it to us by 31 July (GMT+2). If the documentation is not received before this date, we will be unable to register you for the Iberia Plus programme and you will not have access to any of the associated benefits.

  If you took part in our recent 9,000 extra Avios promotion for the purchase of tickets at Iberia.com, please attach a copy of any tickets purchased during the period and send it to us by 31 July 2018 in order to collect your Avios.

  Once we have verified your identification and proof of ticket purchase we will award the Avios due—as per the campaign terms and conditions—to your account.

  Kind regards and we hope to see you on board again soon.

  The Iberia Plus team

  • JS says:

    4 Jul4 July 20:09

    I can understand the tickets I’m afraid. Because you didn’t have a valid Iberia account when booking (it was blocked), they therefore need to retrospectively manually add the avios to your account. They therefore need to see the ticket to show to them you made a valid purchase for the right person within the promotion period.

    Annoying, but promising – I think you will get your Avios.

    • Claire says:

      4 Jul4 July 20:14

      The flights are all showing in the account though, and the IB+ number was added without any issue when the tickets were booked – the account wasn’t blocked until 10 days after the purchase. Plus, if the account is currently (as my husband’s is) blocked what ‘tickets’ do they want to see? Not sure what they want me to send them, when they’ve locked him out of his account.

      • the real harry1 says:

        4 Jul4 July 20:25

        Each ticket has a unique ID code – see your confirmation emails

        So it’s ID document, ticket numbers/ unique ID codes + IB membership number

  • Jimbob says:

    4 Jul4 July 20:22

    I’ve just had the same automated email.
    As you say, all rather annoying, as I’ve sent them my id 2 days ago, and why the need confirmation of the tickets, when they are already linked to my Iberia plus account?

    Hopefully this will be the end of jumping through the hoops

    • Claire says:

      4 Jul4 July 20:59

      It’s just taken me longer to compile a list of flight reference numbers and ticket numbers all extracted from the emails, listing them and emailing (for the 3rd time) the passport and info form. Let’s hope that’s them sorted this time.

• Matt says:

  4 Jul4 July 20:25

  I was planning to transfer to BAEC and at use at some point in 2019.

  As l always fly directly with BA and never used Iberia website till recently and never flown Iberia.

  Also I have mobility issues and always found BA very helpful ????????

  Any thoughts Rob or anyone?

  • Jimbob says:

    4 Jul4 July 20:44

    Calm and measured?
    This is the internet; nothing less than pitchforks, burning at stakes and the Spanish inquisition will do!

    • the real harry1 says:

      4 Jul4 July 20:56

      we might even get a consumer lawyer along in a bit! 🙂

      shame Raffles apparently doesn’t want to get involved (for understandable reasons) but it seems clear IB Communications team were giving the blog owners information that has now turned out to be partly false or misleading

      if IB Marketing had any credibility, they would work to allow anybody appealing for the original T&Cs to get their points transferred as they saw fit

      • Rob says:

        4 Jul4 July 21:26

        Let’s sit on it for a few days and see where we end up.

    • Jimbob says:

      4 Jul4 July 21:01

      The Americans will be organising a class action lawsuit, while us Brits will shrug our shoulders.

      I need my avios posted to my account, before I can start complaining I can’t transfer them!

  • Matt says:

    4 Jul4 July 20:54

    Thanks Harry unfortunately your link is not working.

    Regards
    Matt

    • the real harry1 says:

      4 Jul4 July 20:59

      it’s not a link (it’s an address) – add an ‘S’ – then google it, go to cached

    • Andy says:

      4 Jul4 July 21:30

      What’s everyone sending too? The email from IB is a no-reply addy

  • Rob says:

    4 Jul4 July 21:28

    See the article tomorrow.

  • Devin says:

    4 Jul4 July 22:24

    Why do you say they’ve changed the T&C’s. Original text states they must be redeemed, I don’t see any implication that transfers are allowed.

    • the real harry1 says:

      4 Jul4 July 22:31

      I’ll wait for tomorrow’s article, with my best wishes to you for a lovely evening 🙂

  • Bagoly says:

    4 Jul4 July 23:01

    You can book a BA redemption using Iberia site.
    I’d say that makes the overall promotion pretty generous, despite some small extra costs.

• Peter John says:

  4 Jul4 July 21:24

  I just tried to move the Iberia points to BAEC & ATRP via avios.com and ba.com and neither work at the moment.

• Shepthedog17 says:

  4 Jul4 July 21:26

  I have also been asked for tickets as well as proof of ID for both my own and wife’s currently blocked IB Plus accounts.
  When I made the bookings tickets were sent as PDF attachments, so I have just attached them with a scan of the passport. Saves me typing all of the details out.
  Best,
  Simon

  • Jimbob says:

    4 Jul4 July 21:36

    This is what I’ve done

• Charles says:

  4 Jul4 July 21:45

  Hi Rob – it would be great if you are able to influence Iberia on this.
  I booked 2x IB long hauls using the promotional Avios and getting the fully refundable tickets early this morning. Only to receive an email this evening suggesting that the tickets are not refundable after all. It seems a bit mean to change the terms after the booking is made.
  Called the call centre who say that the Avios are actually refundable via email but not over the phone. Would be great to have some reassurance on this.
  Thanks

  • Rob says:

    4 Jul4 July 22:10

    That’s not what the email says. What it says is if you cancel after 1st December, the Avios won’t come back – which is fine, because 1st December is when they expire. If they didn’t do this, everyone would just book a redemption on 30th November and cancel on 2nd December to get around the expiry rule.

    • G1712 says:

      4 Jul4 July 22:33

      Would it be possible to book flights for say autumn 2019 but then amend dates slightly post 1st December 2018 cutoff? I need to be in New York next autumn but unsure on exact dates yet! Thanks

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