The saga of the Iberia 9,000 Avios per flight booking promo rolls on

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• BJ says:

  9 Jul9 July 06:26

  Best wishes to all for the party tonight, and good luck with the raffle.

• Paul says:

  9 Jul9 July 06:26

  Glad I’m not going then!

• Owain says:

  9 Jul9 July 06:33

  Unfortunately (due to a change of work plans), I won’t be able to get to the party tonight, so would anybody be interested in my ticket?

  • CountryKerry says:

    9 Jul9 July 06:53

    Ooooo please!

    Could raffles help with the swap per chance?

  • Chan says:

    9 Jul9 July 07:36

    If you still have it, I may be

    • Owain says:

      9 Jul9 July 07:41

      I do – could you email me at owain (at) enfield-brewery.co.uk?

      • Chan says:

        9 Jul9 July 07:56

        Sent

• Alistair says:

  9 Jul9 July 06:44

  Got 81000 instead of 90000. Emailed them with 10 bookings all showing my account number. No reply so far. Maybe because they’re very busy, maybe because this is just the sort of thing that happens in these kind of promos. Always some risk when it’s too good to be true, which is why I have no sympathy for people who hurriedly opened accounts, or multiple accounts, or thought their idea to beat the december deadline by transferring out was so very smart…

• Mycity says:

  9 Jul9 July 06:44

  O/T. I received my Amex Plat card nearly 8 weeks ago now, this was from a referral so should have got 35000 bonus MR points when I hit the £2000 which I did six weeks ago, the referee has received their 18,000 points. Despite calling 3 times and being told I’m entitled to these points they have not appeared, they’ve opened a case for me. This has never happened before, anyone else had this issue? I don’t think you can chat now can you? Or has anyone an email address I can chase this through?

  Thanks
  .

  • Genghis says:

    9 Jul9 July 06:52

    I know it sounds old fashioned, but I would write a letter. Amex back office do not have an email address. Include any evidence that you have (previous cancellation letter, screen prints of offer etc). Recently I received a refund from a hotel to a cancelled Plat that I didn’t use to pay for the hotel but simply as a deposit card. Amex wouldn’t give me the refund as there was no corresponding debit to the credit. I then posted a letter with full explanation and all receipts etc and received the refund.

  • Steve says:

    9 Jul9 July 06:58

    Did you recieve the 30,000 (non-referral bonus) base points when you reached £2,000 spend?

    If yes to the above Amex should be able to sort out the extra 5,000pts easily. If no to the abovd have you had any other cards in the Amex membership rewards family?

    If no, was your £2,000 spend all card spend and not cash withdrawls, balance transfers etc?

    Chat feature should appear as a small button bottom right of your account page. Try a different browser if it doesnt appear.

    • the real harry1 says:

      9 Jul9 July 07:04

      Yep the £2000 MSR does not include your £450 Plat fee – so you may be wrong in thinking you have hit £2000, you’re probably on £1550 🙂

      • Mycity says:

        9 Jul9 July 07:12

        Thanks all, the £2000 spend was hit excluding the £450 membership fee, I’ve had no refunds and the only points I’ve had are 2014 for the spend and there was over 6 months between the card cancellation and reapplying again. This is about three times ive churned this card with no issues before.

  • JayG says:

    9 Jul9 July 07:59

    My Amex plat points took 3 weeks or so to post back in June. They arrived when my ‘statement due’ alert came through. The companion card points posted a week after I hit the spend target. I would give it another week or two before writing any letters.

  • Russell says:

    9 Jul9 July 13:41

    My wife had a very similar problem – She left 6 and a half months between gold card cancelling, and opening a new one. Yet spend bonus points never tracked or posted. Despite the online chat agents agreeing that she was entitled to the points, and a case being opened – it took about 2 months of online comms and telephone calls to chase until they were finally posted. We provided dated letters of the previous card cancellations, and date of opening of the new one as evidence.

    The most progress we made was on the phone to the Brighton office, as they seem to have more authority/ownership over the issue. Online chat merely referred to the somewhat mythical back office, who we could never speak to directly about our case.

    If you know you’re in the right, it’s just a case of keeping at it!

• Bagoly says:

  9 Jul9 July 07:02

  First World Problem with long-haul Business redemption on Iberia (Mrs B and I are booked using our bonus 162k):
  I love champagne and similar wines from other countries, but Iberia serve cava which I do not like.
  Has anyone worked out a way to order (and pay for) a bottle on board?
  Could I buy a bottle of (chilled?) champagne at the airport and ask them to serve it to me?
  Or pour it myself?!

  • Anna says:

    9 Jul9 July 07:28

    Can’t you have your fill in the lounge and then try something else on board? There are also some very good canvas, what exactly do they serve on the flight? There are different cavas as there are different champagnes.

    • AndyR says:

      9 Jul9 July 11:33

      They were serving Segura Viudas Cava onboard when I flew them. The Iberia lounges in Madrid only have Cava also.

  • the real harry1 says:

    9 Jul9 July 07:37

    Yep – no problem at all in bringing your own Champagne on board and drinking it. You have to obey ‘ship’s orders’, of course – so there’s always the risk they say no esp if you look a bit the worse for wear or if it were (say) a bottle of Scotch and not wine.

    But it’s perfectly legal, permitted by BA – and BA cabin crew on FT have often said they have no problem in allowing it.

    • KevMc says:

      9 Jul9 July 09:46

      I was under the impression that the crew technically/legally have to serve it to you, so you have to hand it to them to open.

      In reality though, if you just ask for a couple of glasses and ask if they mind you drinking your own plonk, I doubt they will have any problem with you just opening it yourself.

      • the real harry1 says:

        9 Jul9 July 10:17

        yep I wouldn’t do it ‘secretly’, that’s inviting trouble – just asking nicely is the best way usually in these matters!

• Thomas Howard says:

  9 Jul9 July 07:27

  Isn’t Iberia telling people to f-off a bit dangerous in a world where we now have laws allowing class action cases and brand damaging social media?

  • the real harry1 says:

    9 Jul9 July 07:39

    yes – but so far there’s remarkably little online about IB’s about-turn/ reneging on the promotion, except on specialist FF blogs. The Americans are muttering about initiating a class action vs IB but nothing concrete there so far.

    • Alan says:

      9 Jul9 July 08:05

      Although if they’re giving a full refund on the flights I’m not sure what basis they’d have to launch legal action (although I’ll admit that never seems to have stopped the class action lawyers before!).

      • Thomas Howard says:

        9 Jul9 July 10:49

        They’ve already not performed by not depositing the Avios within the stipulated 10 days and arguably by cancelling the booking they’ve breached the contract a second time.

  • Anna says:

    9 Jul9 July 07:53

    It does seem anomalous that they can honour the promo for established accounts but not for new ones as there was no reference to this in the Ts and Cs. It must also be possible to show that people who’ve had their avios have the same “inconsistencies” with their bookings as the new account holders!

    • EvilGazebo says:

      9 Jul9 July 09:10

      If (as seems likely but no news yet) they deny my wife’s bonus avios where they have given me mine in full, we will be in exactly this position. Same flights booked, she’s a real person, I’m a real person, only difference is age of account……..

• Andy says:

  9 Jul9 July 07:32

  Unfortunately I cannot attend tonight but I hope it goes well and everyone has fun, gains new contacts and learns a trick or two. Thanks Rob and Anika for organising what will no doubt be another great event.

  • Rob says:

    9 Jul9 July 08:44

    We’re a bit nervy about 250 vs our usual 150 but we’ll see 🙂 Such is our level of delegation / trust that I have not actually seen the venue myself (but I never saw Melia before the night of the first Christmas party either!).

    • Lev441 says:

      9 Jul9 July 09:19

      It’s decent- have run a couple events there before…

      • Michael says:

        9 Jul9 July 10:43

        I agree it’s a good space, HOWEVER in the current weather I’m a little concerned we may be baked alive as the large windows mean it’s a little like being in a conservatory 🙂

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