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Review: business class on Iberia’s brand new A350 aircraft

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This is my review of business class on the new Iberia A350.

Ten days ago Iberia‘s first A350-900 long-haul aircraft went into operation, flying between London and Madrid for crew training before it is introduced on the New York route next week.  Last Wednesday and last Friday I gave it a go.

There are a few flights around Europe which can be done on long-haul planes. From London, the key ones are Madrid, Helsinki (on Finnair) and Istanbul (on Turkish).  Not every flight is on a long-haul aircraft so you need to check when booking.  These flights are done for cargo purposes or to keep an aircraft busy during the day which will have an overnight long-haul sector later.

Iberia A350 business class review

British Airways has promised a brand new Club World seat on the A350 aircraft being delivered next year.  This is why it is important to keep an eye on what Iberia, BA’s sister airline, is doing.  To be frank, if British Airways adopted the same seat no-one would complain.  Whilst Qatar Airways, Emirates and Etihad will not be running scared it is a VAST improvement over what we have now.  I mean …. even Aer Lingus, which IAG treats as a ‘value’ long haul airline, has a superior business class seat to Club World – we reviewed Aer Lingus business class here.

Inside Iberia’s A350 business class

I can’t find an official photo of the cabin so you will have to rely on mine.  A fellow passenger said that the colour scheme was too ‘beige’ but, when all the TV screens are showing the bright red Iberia logo and passengers have their red blankets out, it works well.

What we didn’t see was any mood lighting used.  The A350 can do this – Finnair has a fascinating ‘northern lights’ display programmed into its A350 fleet – but it is possible that Iberia will use it on overnight flights.

What you have is a staggered 1-2-1 configuration:

Iberia A350 business class review

This offers EXCELLENT privacy for everyone in the left or right blocks.  Here is 3C where I sat on the way out (the A seats are reversed so the seat is directly by the window).  Note that the console table is designed so that it does not block your view out of the window:

Iberia A350 business class review

If you sit in the middle block, you also have a huge amount of privacy if you are in the pairs where the console tables are in the centre.  If you are sitting in one of these seats, you are actually closer to your neighbour in the ‘C’ seat than you are to your middle seat neighbour.

Iberia A350 business class review

The only seats to avoid for solo travellers are the middle block where the console table is on the aisle – although, even here, if the divider is up (as it is in this picture) you still have privacy from the person next to you.  Couples, of course, will gravitate to these seats.

Iberia A350 business class review

Here is a middle pair with the divider down:

Iberia A350 business class review

Things I like about the Iberia A350-900 seat

There are lots of little things I liked about this seat.  It is, after all, very similar to Iberia’s existing long-haul seat but they have taken it and made it better.  Not radically, but in numerous small ways which make a difference.

Take a look at the ‘cubby hole’ below:

Iberia A350 business class review

Many airlines have now adopted ‘cubby hole’ seats.  By having your feet under the seat in front, it frees up space for storage and personal items.  One problem is that people feel that their feet are enclosed.  For all seats except the centre block middle pair, however, your feet are free.

The ‘A’ seats are the same.  This should make a real difference when sleeping.

Iberia A350 business class review

Another improvement is the TV.  This is 18 inches and fully touch sensitive.  I can’t review the content because only a small number of short items had been loaded.  One snag is that the TV does not fold away because it is built into the back of the seat in front.  You are forced to stare at it for the entire flight – luckily it is easy to turn off.

If you are not a member of Iberia Plus, you can register via the IFE system.  I thought this was a clever touch.

The TV remote also has a small screen on it which you can use to watch or show the moving map:

Iberia A350 business class review

Here is something else I liked.  The tray table flips down and pivots around as you can see below.  What you can’t see from the picture is that the table can be pushed further back so you can get out of your seat.  There is nothing worse than having to get up from your seat when your tray table is set and finding it can’t be moved – and if you are travelling with kids you can be sure that your presence will be required at least once during the meal ….

The person in this picture is a HfP reader and was happy to be featured.

Iberia A350 business class review

Lighting was good with overhead lights and an adjustable reading lamp:

Iberia A350 business class review

The photo above also shows two storage areas which are ideal for glasses, iPhones etc.  Shoes can go under your footrest.

There are no shortage of power sockets:

Iberia A350 business class review

It’s not all perfect, however.

The seats, when in the take-off and landing position, are surprisingly uncomfortable.  The back is quite firm and when sat upright it wasn’t pleasant.  Once the seatbelt sign was off I reclined the seat slightly and it was fine.  (I met a couple of HfP readers on the outbound flight and we compared notes afterwards.  They both agreed with me on this point.)

On my return flight, in the ‘A’ seat, I made the seat into a bed.  The arm rest slides down to give you a wider sleeping area which is good.  However, there was a noticeable gap between the seat and the curve of the fuselage and I can imagine some passengers rolling over during the night and getting wedged in!  One downside of the arm rest being designed to drop down into the seat is that it isn’t very sturdy.

The seat belt is ‘car style’.  As well as the standard two pieces which clip around your waist, there is a third piece which comes over your shoulder, goes diagonally across your chest and clips onto the buckle of the main belt.  I was OK with this but my fellow HFP readers found it uncomfortable.

The aircraft has wi-fi but it was not operational on these test flights.  Iberia has chosen not to install cameras on the outside of the plane which is a missed opportunity – I always find this fun when flying on an Emirates A380.

Being an A350, you also benefit from larger-than-usual windows and, due to composites used to build the aircraft, a more pleasant level of cabin pressure.

Food and drink

Iberia was obviously not serving a typical long-haul menu on these services.  I will show you what I got though.  On the outbound, I went with a chicken dish, which came with a salad, yoghurt and cheese:

Iberia A350 business class review

…. and on the return I had a steak, with the alternative option of cream cheese stuff pasta.  Steak never looks good in a photo …..:

Iberia A350 business class review

There is no champagne but cava was available.


With the exception of the uncomfortable upright seating position – which may improve in time as the seat gets used and the cushioning softens up – I was very impressed by Iberia’s new A350 business class seat.

I think it sets a good base line for what you should be demanding from a business class seat in 2018.  Excellent privacy from most seats, enough storage, wi-fi, numerous power outlets and a large touch-screen TV.  Yes, you can add more bells and whistles as the Middle East carriers do, but you will be perfectly happy with such a seat.

I wrote an article recently explaining why I think the game is up for Virgin’s current Upper Class layout.  Most HfP readers don’t need me to tell them that the game was up for BA’s Club World about five years ago.

Both British Airways and Virgin Atlantic should take what Iberia is offering here and treat it as the minimum they should deliver on their own A350 aircraft in 2019.

If you want to give the Iberia A350 a try, it is due to operate on the Heathrow route until 3rd August, and then again from 17th August to 31st August.  It will be the 18.50 outbound and 15.55 return.  Outbound, the Iberia timetable still shows an A340 although inbound does show an A350.  Avios seats are available at the standard price of 15,000 Avios each way plus £25 Reward Flight Saver if booked via BA.  Remember that Iberia Plus tends to have better business class availability than if no seats are showing.


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Comments (85)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • ChrisC says:

    Thanks Rob. It looks to be a general very good seat though I would have issues with those middle seats where the seats are next to each other and the lack of privacy even with the barrier is extended as it does not give you full privacy.

    You are still looking almost looking straight at your seat mates IFE screen and what they are watching which I would find incredibly annoying.

    • Jamie says:

      To play devil’s advocate: My partner and I just flew on Thai’s A350 where the business class configuration looks pretty identical. We really appreciated these seats to talk to each other. They are ideal for couples.

      If this is the future of BA business class, then I can’t wait.

      • Roland says:

        Agree with Jamie – flew this configuration on Thai and really enjoyed the middle pair as a couple. On the flip side for solo travellers the only seats to go for are the A and K window seats with the aisle side table, as opposed to reverse herringbone layout which is much more of an even proposition for those travelling alone. Would be surprised if BA went for this – it doesn’t take this long to copy an existing design!

        • Mikeact says:

          Just about to select seats on the JFK service…my wife wants a window. If I select A or K what is the seat next to her as I’ll have the aisle? Thanks.

    • @mkcol says:

      I seem to recall that when viewed at an angle the screen is not visible to a seat-mate.

  • NigelthePensioner says:

    What length arms do you have to have, to touch the main TV screen, and leave finger marks all over it??? Surely sitting back in your seat – even if it is a s hard as nails – and using the hand controller is fine?
    I do hope that BA don’t do the cubby hole shoe box and choose more interesting colours. Aer Lingus and Iberia and very different, so I hope that BA will be too.

    • Matt says:

      I think there’s no doubt that BA will add more class and style than the Iberia offering. I also hope the coffin design isn’t used.

    • Rob says:

      I could reach the TV ok. Seemed easier than learning the remote.

  • Chuck says:

    I have just flown this from MIA to MAD and agree it’s a decent product, it would be a
    massive improvement if Iberia had decent bedding, quality food & beverage and better staff training, It just looks and feels cheap.

    • Toby says:

      This is an interesting one I see often in reviews about Iberia business class with the quality of the staff not being great. I just flew return to Central America and I thought the staff both ways were excellent. Very smiley, polite, efficient and the head honcho on each flight did a good job of making sure everyone was well looked after. As a caveat, my only other business class experience is Virgin but the staff were just as good as them I thought.

      • Chuck says:

        I will give them another try, ime service is not as polished on most airlines when returning to base, crew tired etc.
        We had a 2 hour delay on the gate and only 1 drinks service, for biz class I think that is very poor…

        • Toby says:

          As I’m not so used to other business classes, I might be missing out on these kind of things then! To be honest, I had more than enough wine with dinners but now I think about it, they could’ve done another drinks run later but I didn’t want any so never thought to go ask. I wonder if Iberia are more inconsistent then as I guaranteed my sister who was travelling with them to LA that there would be snacks/sandwiches in the galley to help yourself to but she said there was nothing, yet I had them on both my flights.

  • JK says:

    Some pretty lonely looking grapes there…

  • Catalan says:

    Nice seat, shame about the food Iberia!

  • Seat54 says:

    If this is what BA introduces I would be surprised, they always come up with something unique, albeit a long time ago now.

    These seats have been around a long time now, I recall these from an Etihad flight to Jakarta around 10 years ago it was the previous seat to the business suite.

    IIRC the arm rests are like razor blades and when asleep it was so easy to have your feet fall out into the aisle making a lavatory visit during the night like an obstacle course.

    • Mark says:

      That was in the days before Walsh and Cruz though. Developing your own in-house product and having it certified is expensive and time consuming.

  • Ian M says:

    What’s the cabin space for these vs the club world seats? I imagine that if BA used these seats there would be a reduction in the number of Club World seats?

    • Mark says:

      On the face of it, its got to be lower density due to the space between seats to allow for direct aisle access. That said, the A350 cabin is narrower than the 777 so the current club world seat may only fit 7 abreast in the A350 anyway. If that’s the case it may work out broadly neutral.
      If BA were to fit them to the 777, or the lower deck of the A380 then it would of course reduce the overall seat count, though not necessarily Club World if BA chose to make the cabin bigger at the expense of seats in other classes.

      • Lumma says:

        Surely the space required for these seats is broadly similar to the club world seats? It’s just the seats all face the same direction and a small passage is needed to get out of the seats closer to the window/middle, which isn’t that wide.

        It’s like that whole BA 8 across business class that people go on about, this is pretty much the same width it’s just they could the alternating rows as different rows whereas the front and back facing seats are classed as the same row

        • Mark says:

          Perhaps more than you think. The Club World seat pitch is 72 inches. A 9 inch gap for seat access would be 1/8 of that, so a 12.5% decrease in overall seating density, everything else being equal. However if the layout makes a difference between 8 abreast seating (which is what the Iberia layout is, if you think of the BA layout as 7 or 8 abreast) and 7 abreast seating with the existing CW seat, it broadly cancels out.

          That ignores the fact the existing CW layout has much less of a stagger between the window/centre seats and the aisle seats than the Iberia layout. If you take that into account, it reduces the density a little more since there must be a sizeable gap between half the seats and the bulkheads at each end of the cabin with the Iberia layout.

  • Courtster says:

    Rob, I thought RFS wasn’t available on IB flights, even when booked at

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