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Genuine surprise as British Airways ditches its caterers for DO&CO, the best in the business

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It is fair to say that the HfP view so far on the promises of major improvements in Club World business class is sceptical.

It has, after all, taken a year to roll out a new blanket across the network.  BA couldn’t even get that right, as the original batch was apparently the same colour as the aircraft carpets and had to be scrapped as a trip hazard ….

Yesterday, however, came some very interesting news.

British Airways is ditching its current caterers.  This means goodbye to Gate Gourmet and DHL at Heathrow and Alpha at Gatwick, although Gate Gourmet will continue to provide inbound catering on some routes.

Here is the shocker.  The Heathrow contract has been given to DO&CO.

If you’ve never heard of DO&CO, they are effectively the Mercedes / BMW of the airport catering world.  They are responsible for catering on Austrian Airlines which is the best regarded long-haul European airline for business class food.

DO&CO was already providing the catering on the New York JFK and Chicago routes but did not have the capacity at Heathrow to do more.  This new contract launches in 2020 for 10 years and presumably runs long enough to justify DO&CO investing in new facilities.  In reality they may end up buying the current Gate Gourmet operation.

When British Airways originally launched its upgraded Club World catering proposition – you may remember Anika’s lengthy article on the press launch which involved a specially chartered aircraft – the food they presented to the media was DO&CO.

There was an implication that DO&CO was taking over the entire operation.  It came as a bit of a shock, a few months later, to realise that – on routes apart from JFK and Chicago – the new Club World catering was generally the same old Gate Gourmet stuff on fancier plates.

Of course DO&CO can only work with the money that British Airways is prepared to spend, but it would be odd to bring in a high-end caterer and then not give them the money they need to do a proper job.

Over at Gatwick, catering is being taken over by Newrest.  Newrest currently supplies catering at London City for CityFlyer and inbound from Santiago, Lima, San Jose, Accra, Lagos, Cape Town and Johannesburg.

As usual, the proof of the Club World pudding will be in the eating, but this is positive news.

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Comments (54)

  • Julian says:

    Do these significant changes back in the direction of quality also perhaps herald the eventual replacement of Alex Cruz?

  • Sarah says:

    Sounds like relatively good news for Gatwick too, as the LCY catering is generally pretty decent.

  • xmenlongshot says:

    Did Rotterdam in Business from London City yesterday and the Newrest food was good. A few prawns on salad and a chocolate mousse cake

  • ChrisC says:

    D&C also do the BA CWLCY catering which I’ve always thought was pretty good – apart from the starter which on the flights I’ve done is always fruit bruschetta or vegetarian sushi so just wish they’d change it up a bit more.

  • ChrisC says:

    And lest it be forgotten the new CE food service is now in operation

  • David says:

    This is really positive news. My fondest memories of eating on board were on Business class on Lauda flights from Vienna to Australia many years ago. D&C food was absolutely superb.

  • vlcnc says:

    Wow! Colour me! If this is as good as the food on Turkish Airlines – I am impressed…

  • Pangolin says:

    Maybe BA will now get a 5-star Skytrax rating for this? Like Lufthansa did for promising to put in better business class seats at some point in the future.

    • Rob says:

      Indeed 🙂

      • Alex Sm says:

        Rob – can you do an article at some point explaining how Skytrax ratings work and what influence them. Few people have a clue and you might have insights as an industry insider or get those from your sources. Thanks in advance!

        • Rob says:

          No-one knows, but there certainly appear to be ways of gaming the system. There is nothing more ‘official’ about Skytrax than a HFP airline award.

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